We stayed from February 25 to March 3rd, 2008. Had the time of our lives. Hotel is reminiscent of Bermuda with it's pastel colours and architecture. Fabulous rooms with four poster beds, marble bathrooms, terrific views from balcony that overlooked Samana Bay and Cayo Levantado Island. We could watch the humpback whales jumping in the ocean from our rooms.
Staff is very friendly and eager to please. You should attempt to learn some spanish to ease communication.
Food in the Buffet Restaurant is better than the A la Carte Restaurants. But service is speedy everywhere.
Hotel is very clean and well-kept. Gardeners and hotel maintenance staff are constantly cleaning and tidying.
We tried to use the equipment in the gym but the treadmill was broken and so was one of the bikes. Spoke to our rep, but don't know whether that has been rectified yet.
Transfer to hotel was speedy. Transfer to Airport at the end was late by 1hour 15 minutes but we made the flight in time. My husband was very happy and trust me, he's hard to please.








Service
Business service



Check in / front desk


