We recently returned from a two week stay at the Cayacao in Samana and had a wonderful time. The only problem, was Signature Tours. I will not begin to list the problems with them only to say that we would never book with Signature again. Also, their rep at the hotel was, in our opinion, less than honest.
The hotel itself is beautiful and well maintained with the pool areas cleaned every morning and there were always lounges around the pool and the pool was very seldom crowded. The staff are great but a small percentage could not understand English, which is suprising as 80% of the tourists were from North America.
The hotel is rated as 4 1/2 star but the food was 3 star at best. I read a review from someone that said the buffet was so good that they never ate at the gourmet restaurants and I have to think that perhaps their regular dining meant Wendy's or Burger King 5 days out of 7. The food is fine but repetitive. The pasta bar was the same at noon as in the evenings, everyday. Very boring. The theme nights in the buffet were not too bad as were the gourmet choices. The folks that run the hotel seem to have no idea about North American eating tastes. Most of the meals were fried or grilled. The so called lobster was Cuban crawfish, cut in half and grilled until it was almost rubber. Surf and turf was a four ounce steak with 6 prawns. Very tasty but hardly filling.
Still on the food, in the morning the bacon was done two ways, hardly cooked and basically burnt. If you wanted the pancakes warm enough for the butter to melt, you had to put them through the toaster. Same wit h the french toast. The salad bar was not good at all. Some lettuce, green peppers, red onions and olives with pits, no red or yellow peppers, no green onions, no fresh mushrooms, no radishes. This is not a lot different from the buffets at the Riu hotels in Puerto Plata or Punta Cana so maybe it's and "island" thing.
Kevin, the gentleman that runs the sucba shack and gives the lessons is great and a real bonus for the hotel. If you want to scuba dive when you are there, see Kevin and arrange to dive around the outcrop just east of Levantado. The water is warm and clear and our dive was very enjoyable. They will also take you the suken barge just west of the Island that sits in about 30 feet of water and that is interesting also.
Kevin is very patient instructor and very accomodating and an interesting man to talk to.
The town of Samana is interesting and the flea market is the place to shop when the cruise ships are in. We walked through most of the main street into the markets and other shops and felt very safe. The people and the vendors we met were very friendly and did their best to get you to buy at their store.
One other small problem, was that the lobby lounge shut down at 11:00 pm to get a drink you had to go to the 'disco' across the parking lot.
The animation crew at the pool and the beach were great and did their best to entertain everyone with all the activities they had. They work very hard and it does not hurt to tip them a bit.
Overall, would we go back, sure but this time we would find a flight that lands in Samana rather than the 4 hour bus ride from Puerto Plata. Not fun.







Rooms
Check in / front desk
Business service



