Le Meridien La Cocoteraie – January 2006
This was a second visit to this small-sized resort in St François, Guadeloupe, FWI.
We loved the place four years ago and were longing to go back.
We placed a call in the evening prior to our arrival to make sure that our room would be ready for check-in at noon the next day.
The operator checked her computer and said it was OK, since the previous customer was scheduled to leave around 10 AM.
So off we went the next morning to St François, getting there around 12.20 PM.
We had to wait some time at the reception desk and we noticed that the people checking-in just before were advised that their room was not ready yet and would not be until 3 PM.
Our turn came and we were greeted by the Reservations Manager we had met before.
However she also told us that our room would not be ready before 3 PM due to the late departure of the customer…
We handed over our Starwood card, but our lady still preferred the Meridien one…. She said that her team has not received any instructions or training yet.
After some minutes spent trying to calm down husband’s anger… we went to the wonderful shell-shaped swimming-pool, discovering we were the only ones using it at this time of the day. Then we went ahead for some “ti-punch” (white rum, lime and sugar) and had lunch.
Note : most of the suites are located around the pool and gardens. The Beach suites are on the lateral sides of the resort.
After all this, our room was ready. Our luggage had already been put in the room and we could start the unpacking.
Each suite at this hotel (ca 75 sq. meters) is composed of a separate lounge room with Plasma screen, a sofa bed (suitable for a child or an adult), a small entrance hall, a separate shower + WC. Then you have the master bedroom and its private bathroom (with a huge round-shaped bath).
As we asked for a ground level Beach suite, we enjoyed having two small terraces in front of each room, each of them with a table and chairs.
As welcome gift, the hotel provides some tropical flowers and a bottle of white rum
Our room was located right on the hotel’s (small) beach. There was a huge number of sun chairs on this small beach. Fortunately the hotel was not full. I wonder how crowded it may get if all suites were occupied…
There is another series of suites giving on a beach on the other side, but this is not the hotel’s beach…
Back to the suite: still nice looking but some refurbishment could be needed soon (stains on walls, scratches on furniture).
My biggest problem was that I immediately realized that there were a lot of mosquitoes in the room (at least 10 or 15…). I started the “killing action”, asked for more fly-tox, was given this, but the product did not seem to be very useful.
I wonder how the customer was able to sleep the night before…
To us, this room had not been occupied for a while…
Minor problems occurred with the daily room cleaning as they ran short of toiletries (delivery did not occur…), but the ladies always managed to find a solution.
One excellent point in this resort is service. All of the staff is smiling and helpful, which is not always the case in the French Carribean, wether you stay in a luxury resort or in a small B&B, although things are now improving.
The other asset is their restaurant: excellent quality, very refined food mixing French and Creole influences at reasonable prices.
The wine list was not that extensive, but of a good quality.
We enjoyed our drinks at the bar by the pool and the atmosphere was magic in the evening when all the frogs/toads and other critters start their night song…
Last point: obtaining a later check-out at 3 PM was not a problem at all.
Having discussed with other customers at the hotel, many of them (mostly French) come back regularly. There were a lot of Italian customers and a few British.
All in all we did not regret our coming back to this place. However the hotel has been taken in charge by a new management a few months ago, and some renovation work will soon be needed. Although it was the high season, the place was only half full, but prices are ranging high at La Cocoteraie (between 400 and 600 Euros per night on a BB basis at this time of the year). Certainly a bit over-rated…
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.