I arrived at the hotel on May 26th and was very ill so I had ordered room service (basically water and juice). After a while of resting, I felt better and started to enjoy the hotel. When I returned to the room, I noticed that there were very small bugs crawling around my bed. I went downstairs and was helped by a young lady. I explained to her my concerns and she sent someone up to the room to spray as she thought they were tiny gnats. She said that this was normal in Jamaica due to the humidity and if they sprayed my room, there would be no issues.

I returned to the room and noticed that the bugs had diminished. When I awoke in the morning, my bed was full of the same bug. I explained my situation again to management, one of which came up to my room with me to investigate and they determined that I had ants in my bed all night. There weren't any gnats. They both explained it was because I had eaten in my room. Essentially they said that this was my fault and it was normal to have ants in my bed if I had eaten in my room. This doesn't make sense to me as why would you allow room service if this were the case.

After writing to the management, I received no response and no return to my phone calls.

After thoroughly researching all the hotels in the Kingston area and asking friends and business connections who frequent the area for their opinion, my family decided to book at the Terranova All Suites Hotel during a weekend stay in Kingston. I had also previous reviews on TripAdvisor which gave rave reviews of the hotel. The hotels website looks wonderful compared to the rest of the "business style" hotels in the area. We were looking for something with charm & a true Jamaican experience.

This hotel prides itself on being one of the best hotels in the area; an "all suite hotel". We had booked 3 rooms. None if which were suites. They were all rundown. Nothing better than a 2 star hotel. Our room was infested with ants. The carpets were seriously worn. The bathroom was old. If you used your two towels; you were not given new towels until late the next afternoon.

I had asked for a pen to fill out a Mother's Day card and the front desk told me they have one pen for the entire hotel. There were private functions at the pool (across a small street) so it was pretty much closed the first 2 days of our stay. On their site it shows a pool bar where you can get a light lunch - that has since been shutdown.

On Mother's Day, we were forced to have the full formal brunch as they would not serve us any other food in the hotel - no room service, no snacks, etc until 6 p.m.

I must say, however, that the open-air dining room was enchanting and the food was very good. The wait staff was wonderful and extremely helpful. A great place to have lunch or dinner.

I would not recommend the TerraNova if you are looking for a luxury hotel with amenities.

The Terra Nova is a beautiful hotel. The ambiance and delicious food make for an enjoyable stay.