When my family (5 members) was traveling to Kingston, we wanted to make sure that we stayed in a safe and fun environment. All of the hotel booking web sites told us to stay away from the Hilton in Kingston but, I am happy to report that I found them all to be very wrong! The staff and facilities of the Hilton Kingston Jamaica are not just "acceptable"; they are downright wonderful!

For those accustomed to visiting international Hilton hotels, you might be disappointed, at first, with the somewhat dated look and feel of this property. However, I found this to be one of the most endearing features. I really got the sense that I was experiencing a hotel stay back in the colonial days and I liked that.

Surprisingly, the most wonderful characteristic of the hotel is the consistently professional, courteous and helpful attitude of the staff. I must admit that I wish they were more friendly on initial contact. However, I believe that Jamaicans are just naturally reserved on first contact so I won't hold that against them. Nevertheless, I found that if the customer engages with a friendly attitude, he/or she will be greeted with double the friendliness.

It should also be noted that every Kingstonian I spoke with told me that they recommend this hotel over others in vicinity. If the locals like it, then it's the right one for me!

In summary, give this hotel a try but turn off your uber-class internal radar before entering and enjoy this fine property for what it is....a friendly, efficient and stylish homebase for the visitor to Kingston.

Stayed here in the executive suit for 9 days after reading their online brouchure.
It stated they had an Olympic sized swimming pool, it hasn't the pool is 25x10meters, come and use our gym it said, the gym is not even owned by the hotel and you have to pay extra for using this cramped sweat box.
I've also had to leave out a very disturbing event that happened while i was there.

Don't get me wrong Im not a very fussy person but this hotel is about 20 year out of date not the typical Hilton.
The staff were friendly the rooms were clean but all the little professional touches were missing. The pool bar has a great atmoshpere and is cheap. Theme nights are also good fun.

One of the two the lifts were broken taking a long time to get to were you wanted to be and having to stop on all floors in peak times.
Soup spoons for eating your cereal
Bathroom not replenished whit soap, shampoo and other items.

If your like me and not to fussy this venue would suffice but dont expect to get what you have paid for. Travelodge do it better.
Regards
The Prof

The rooms are filthy, the staff are rude and some of the most unhelpful people I have ever dealt with. There was garbage thrown on the floor of our room and the bathroom was disgusting. We were woken up at 6am by a loud machine noise directly above our room. After being told several times that it would be sorted out and someone would come up to the room we requested a new room. Finally after some arguing they agreed to move us. This involved being taken to the wrong room, getting stuck in the elevator, and finally managing to get a new room to find that someone's meal from the previous night had been put into the room by mistake. To cap it all we were charged twice for the experience. Definitely don't choose to stay in this hotel.

I wish there was a negative option for ranking this excuse for a hotel. I would like to rank it a negative 20!!!!! I have stayed in hotels across the world, a different hotel monthly for the past 5 years. First, the check in process is LONG. Don't plan on making meetings or anything and allot an hour for check in. The individuals at the desk are rude, they answered probably 10 different phone calls while I was trying to check in. They also don't give you the rooms you have reserved. I had a king bed non-smoking and I was given a smoking king and the desk clerk didn't even tell me. Then I was given a double non smoking and finally the third time I was given a king non smoking. Horrible lengthy check in process should sum it up. Second, the rooms are absolutely disgusting. They are infested with spiders, ants, mosquitos and everything else you can think . The rooms are not clean. BRING SHOWER SHOES!!!! To sum up the rooms situation (if you are able to get the room you reserved in the first place. I wasn't able to do this) they are disgusting, dirty and you have to wear bug spray to sleep at night. Third, if you are traveling for business reserve a tower room not the garden rooms (and good luck if you actually get it) otherwise you will be kept up all night by the wildlife chipping and the drunks, protestutes, bands etc on the pool patio. Fourth, the restaurants are average. The Palm has decent food however the service is SLOW, you will not be able to get dinner in less than 2 hours. The Japan restuarant is very average however again, the wait staff is SPECIAL and extremely slow. The food is also extremely EXPENSIVE!!!!

Overall, don't stay here unless you like bug bites, lack of sleep, and overpaying for CRAP.