I have read the reviews about Sandals RC good and bad and prayed the good would outweigh the bad. But, they did not. First let me say, my husband and I are on a tight budget. Sandals has always been our DREAM trip and when we saw the sale they were having, we decided to bite the bullet and go this year. We have not gone on a true one week vacation in 8 years so we were so excited. However, at Sandals RC, the employees (not all, but a good majority) were extremely rude and did not know the first thing about common decency and respect. The entertinment here was also BORING. Our room was not at all what we expected with a slit in the door allowing ants, mosquitos and lizards free access to us. When taken to our room we asked about AC, the gentleman turned it on and said oh good it's working. And it did work the entire time, we did stay cool. We would wear bug spray in the room which slowed down the bites except during the night. I would strongly advise to wear bugspray in the evening too when going out to dinner. We didn't use it during the day, we didn't notice the need due to the wind. We stayed in a Royal Premium room and there was nothing Royal about it. The bathroom faucets had been in place since the establishment was built and the sink and shower fauctes broke off leaving me scurrying to call the front desk to come shut off the water. Taking a shower was an experience in which you would cry, scream and cuss due to the constant changing from scalding hot to freezing cold temperature of the water. We asked for bottled water 3 days in a row and had to complain to high heaven before we got any. These people hate giving you water! We enjoyed the food very much, the water was beautiful though you could only swim a short distance and then it is roped off. You are constantly bothered by "vendors" on kayaks selling anklets, wooden figurines and oh yes, any drugs you would like. It's nearly impossible to avoid them and we stayed out of the water a lot to avoid them, they didn't know how to take no for an answer. The last straw for us was our second to last day. We set up snorkeling and rushed to get there on time only to find out the boat was broken, nobody called to tell us, no sorry, no nothing, they could have cared less. An hour later we rushed over to catch the ferry to the private island, oh it's closed today for a teacher day. That was when we went to the customer service manager, Leighton and let him have it. He was very nice and wished our stay was longer so he could right the wrongs. He gave me a 50% coupon for the spa and sent about 10 bottles of water to our room. When we left we had 6 unopened bottles of water. Hopefully the next guests to stay in our room will benefit from our complaints. I will say this, we took the shuttle to Sandals Montego Bay 3 nights for dinner and found it to be a much more fun, active place with truly nice people. I so wish we had stayed there. Sandals RC is the biggest waste of money we've ever spent and to be our dream trip, it was a huge disappointment. I don't think I would ever stay at another Sandals again, due to this experience, and we told Leighton, the CS Manager the same thing.





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