Just back from Sunset Jamaica Grande so i thought i would let you know how we got on.
Family of 4 Kids aged 9 & 6
Travelled with Virgin and no problems with them, transfer was not the best to the Hotel, we were first on the bus but had to wait a long time, over an hour before the bus departed, we were waiting for someone but the Virgin Rep took the decision to leave them as we were getting very hot.
Bus took around 2hrs to get to the Hotel after dropping off at 2 other locations which we did know about but still its a long way after a 9hr flight :-(.
Check in was smooth, we were fast tracked to the Guest services desk by the rep so avoiding the queue for reception which was a nice touch.
i emailed a week before asking for a high room in the South Tower and this was honoured, 15th floor...
Room was adequate, maid service was not good, throughout the stay we never had enough towels for the 4 of us, we did speak to the rep but still the same problem, no hardship as we just got fresh pool towels and changed them again in the morning, one other thing was that the maid was very eratic with the cleaning times, we were up and out of the room around 7am every morning and some days the room hadnt been done by 6pm, which was very annoying, especially on the last day when we wanted to pack the cases and get out for a dinner reservation.
Food was good, nice selection from the Buffet, i didnt like the BBQ nights much, i hate eating on the beach but thats just my preference, nothing to do with the food. we tried all 3 of the specialty resturants and the Chinese was our fav.
Beach was nice but yes the smokers just throw thier butts on the sand, the beach is cleaned everymorning but that just for seaweed and cups etc, i hate smokers! Water was good and i fed the fish everymorning after breakfast when it was quiet, they come all around your legs, just take a bread roll from the buffet in the morning.
Watersports were fun, try the Hobie cat, its good! Kayak and trampoline are fun but the snorkling gear is rubbish and leaks :-(.
Pools are good, we stayed by the south pool mostly, nice and quiet as most prefer the north side, however they could put more effort in to cleaning the sand which is bought in from beach walkers.
Water slide was fun but my daughter wasnt allowed on it, shes 6, nearly 7 but not tall enough.
Kids club was good, the kids liked to go and it gave us some peace :-)
we only did one trip as we had done most activities on others trips to different places, we did Dunns falls, we booked at the tour desk as it was cheaper than the Virgin price, the climb was good but i hated the guides asking for a tip at the end then moaning about the people who only gave small amounts, my advice is to climb the falls on you own and give this greedy fools nothing, just take a look at the bundles of cash they get after a climb! this spolied my day here but the kids loved the danger of climbing the falls even though its very safe.
Overall it was a good trip, i can see why people put bad reviews for this place but i believe in being nice to people and they are nice back, which they were to us. after visitng the reception to report a leaky Air Con unit i overheard people abusing the reception staff, this is why some people get treated badly as they are very rude, all americans im afraid....sry USA.
if you can put up with the transfer time then i would recomend this hotel, at the right price its nice, but dont pay too much, i found Virgin Holidays to be around £2000 cheaper than Thomson and Thomas cook
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