Just got back from a week at Hedo III. Our room was great and the housekeeping staff Monica was out of this world. We spent all of our beach time at the au natural pool and beach, as well as 80% of the other guests. Dr. Pool and the coconut man are awesome!! Lots of chairs and floats, towel bins were empty often but when asked they got some right away. I will get back to the bar and Nude grill later. The food at the buffet was good. The selection was good and it was changed daily. The wait staff was touch and go and depended on who your person was that day. I would love to see spoons in the buffet area. They were hard to come by. They put a cup of water next to the self service coffee station and stuck a bunch of spoons in it. After getting your coffee you took a spoon out of the water, stirred your coffee (maybe licked it, I don't know) and put it back in water. I found that to be gross. Oh well, not important. The Jamaican Restaurant, aka Scotch Bonnet was ok. That was our first stop as soon as we got in. The wait was sometimes very long but the food was good. Not a place for a quick bite. The Italian restaurant was fantastic and we never had a problem getting a reservation. The best wait service award goes to the Italian Restaurant staff. We did not eat at the Japanese because my husband does not eat anything that swims and I do not eat raw fish in the Jamaica just a personal issue. But heard it was fantastic. The bar service at night at the main bar was great. Josh and his co-workers were fabulous. Now for the bad news. The bar staff at the au natural pool are the worst!! I have never been treated so rudely in any all inclusive by anyone ever. First they would ignore you. Standing and talking to one another. Then when they did ask you what you wanted it was like you were asking them to do some horrible act. They were so rude. I thought it was me until my husband finally said something around day 4. He went to the bar, waited 15 minutes for NO ONE to acknowledge him then she walked over to him and asked the girl behind him what she wanted. Oh by the way, I am speaking of the morning/day girls only . The night shift was great. I do not understand. We were never rude, never asked for anything other than a beer. Never demanded anything or complained. But apparently we were not the only ones. Another woman said her husband tipped thinking thats what they wanted...nope, still nasty. Well we usually tip every once in a while and lets just say, we saved some money. The other complaint I have is the au natural grill procedure. Ok, I have to say. There were two cooks. The woman was great. The guy...he liked to play this game I call...who can hold out the longest. You go up to the counter, (No menu by the way) you stand there and wait. He pretends to be busy (making one hotdog when I was there) and now we wait to see who will hold out the longest. If he pretends your not there then maybe you will walk away and he does not have to cook you anything. After standing for 10-15 minutes another guest came around me and asked for a burger He completely ignored him. He looked at me we both agreed we did not know what happened. Look, most people are not looking for a "Welcome to (whatever), my name is Buffy and I will be your server." approach. Just look at me and nod your head. We did mention it to Customer Service, they wanted names, locations and incidents etc. But we did not want to make a big deal about it. It just kind of brought us down and for a few hours we started the "you know what else aggravates me here" circle. We stopped it and just decided to be more aggressive at the bar and don't let it bring us down. We also suited up and went to the buffet everyday for lunch. All in all it was a great trip. We may go back if the price is right. Unfortunately it did not win the "we will never go anywhere else" award and with all the choices you have in all inclusive with au natrual facilities we will go to GLB before Hedo.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun