My co-worker and I recently spent a week at el Convento and loved every minute. The decor and history of the hotel is wonderful and the minute you enter the hotel it is very peaceful and calming. I loved the turndown service in the evening and returning to my room after dinner to beautiful music. The wine and cheese in the evenings is a nice way to relax after a long day and there are plenty of great restaurants within walking distance. I definitely look forward to returning to this hotel in the future.

Well, we stayed here in November 2007, sorry it took me so long to do this, I completely forgot! Anyway, we were there for a very close friends wedding, it was great!

From check in to check out, the employees were very friendly and attentive to our needs! Our room was small, as expected, but cozy and romantic! We had a little roommate all week long, a lizard. They were everywhere, so if you don't like lizards, you have a problem!

We ate in the restaurants in the hotel and they were both really good! I recommend doing this at least once or twice, then venture out into Old San Juan for some meals! There were some fantastic restaurants and bars in town!

The pool: It's small!! We didn't particularly mind this minor detail, as we weren't intending to swim laps and neither were our friends. The view from the pool was amazing, San Juan bay on one side and the town on the other!!

I hope you enjoy your stay at El Convento, we defintely did!

We spent 2 nights at this hotel over the Easter holiday. Check-in was a lengthy process since the front desk manager gave us a smaller room than the one we booked and attempted to convince us that we were incorrect despite our having paperwork documenting our specific reservation. This problem was resolved after a few hours and we did receive a room consistent with our booking. The room was fairly small however and one of the showers leaked due to poor grading of the tile. We did report this to the front desk. We heard many customer service complaints while we were there. We were given conflicting and inaccurate information about an excursion to El Yunque. On a positive note, Shannon at the front desk was professional and helpful. The hotel itself is quite pretty and in an excellent location. You can easily walk to the forts and around Old San Juan. Breakfast at the hotel was excellent and service was good. The wine and cheese hour was good, with a wide selection of wines and cheeses. The hotel was clean with comfortable common areas and many antiques. Overall, after check in, our experience was very positive mainly due to the hotel's location. El Yunque is worth the trip if you can plan a day to visit. The pool is postage stamp sized but the view from the pool area is amazing.

The hotel is really beautiful and perfectly situated in Old San Juan. There aren't many hotel options so if you can afford it, we'd definitely recommend El Convento. We stayed in two rooms (see below) and both were unique, comfortable, clean and beautiful. Unfortunately we were in OSJ for such a short time that we didn't enjoy many of the amenities of the hotel - wine hour, pool, restaurants - which we regret especially for the price.

Our one issue --
Due to flight delays, we missed the entire first night of our two night stay at El Convento. While paying about $350/night, this was a huge bummer. We had called ahead to say we would be very late, but when we checked in the following morning, our requested bed arrangement had been given away and all they had was one queen bed. Since we had paid for the night, we felt cheated. They kept saying that they "had to give it away since we weren't there" but our opinion was that we paid for it so it should have been there. After our reserved room became available later that day, they moved us. When we complained to a manager upon check out, she did give us 15% of the first night but was fairly rude about it and clearly told us we were at fault for not arriving earlier. We realize we reserved it so we should pay, but the attitude left a bad taste in our mouths.

All in all - we weren't overwhelmed with the attentiveness of the staff. Our baggage had been delayed and delivered to the hotel later in the day. When we arrived back at our room, there appeared to be a message on the phone. But the voicemail didn't work so I called to the front desk for my message, which was never delivered to us. Come to find out, the message said our baggage was downstairs, and had been for hours, and we had been making do with the same travelling clothes for two days.

Also, it was very crowded/Easter weekend and many people were at the front desk with complaints, of varying sorts, so we weren't the only ones with issues.