We stayed in January for 1 week. (7 people 3 rooms)

It was terrible. Stay somewhere else.

The food at the hotel was adequate. Pool burgers ($15) were Ok…..salads were better. Best deal poolside is the large hot dog with a side of salad for $8.00. The lunch buffet looked just fair and overpriced at $26. One ice tea looked like mud and it was easily substituted with Arizona Tea.

We went to the Italian restaurant in the hotel. It was Ok….even Ok++ The gnocchi and veal got the best vote. Service was very good.

We went to Morton’s in the hotel. It was good…..but it was freezing cold. Most of us had a collared short sleeve golf shirt on and it was a little brisk. Someone should have done something about the screaming 3 year old in the center section booth. The 60 minutes of screaming pretty much ruined our 7 meals. I would blame the parents first, and then the staff. The ice tea was, “as thick as mud,” and was sent back. We ordered the $8.95 side of baked potato and it never came out, but we did get to pay for it. The bone in rib eye was quite good, as was the Filet Oscar. The fillet looked Ok, but recieved very good reviews tableside. The sautéed mushrooms were outstanding, as was the overall service. We dropped $400 for dinner (without tip), 7 people, 2 beers, no desserts. It was good, overpriced, and I left unimpressed. You might find it better.

A can of local light beer (Medalla) at the pool-side bar was an outrageous $6.96…..add a couple of dollars for a tip and you are at $9.00 per beer. Surely not worth it, and the hotel management should “wake up” and change the pricing. Medalla is similar to our Miller Light here in the states. The little Mini-Mart 85 meters from the lobby probably does a booming business.

The marketing genius that suggested to management to charge $20 per unreturned towel has shown that he has never stayed at a good 4 star hotel. Nor, more than likely, will he ever be employed by one. Yes, you want your cheap blue and white towels back, but don’t beat us up. It will get mentioned by people that rate your hotel.

The concierge service was a cut above even though they were in the process of physically moving the desks and rebuilding. It took several days of tearing out and measuring, more tearing, and more measuring for everything to be moved. After the concierge desk was moved, they put up white plastic from floor to ceiling in the lobby, and began to fire nails through studs and into the concrete floor. The gun shots sounded like 9mm’s being fired a distance of 5 meters with 40 mils of white plastic protecting customers that were walking down to the HonorsTower. We all ducked when the random shots were fired. The first time through was a little scary. They took good care of the two large parrots in the lobby, but let the customers walk past what sounded like a shooting range at a close distance. It was funny watching people duck.

To finish with the concierge, they were extremely helpful. We dealt with at least 3 or 4 of them. They were all very good. One stands out as a “can do” hustler type that went the extra yard for us and was very professional. I approached him at the desk and he was excellent in highlighting the way to the Bacardi Factory Tour. (tour was Ok) I didn’t get his name, but he is the only young thin large guy there that is 6’ 5” tall. He’s got the right “can do” attitude and is extremely professional. They were quick to make things correct…..should have been more proactive…. than reactive.

All 3 rooms had some degree of mold. Our room stunk like mold. This really ruined the stay for me. My wife is allergic to mold and we had to request the maid service to clean the mold from the shower ceiling. (It works better if you pay to have an extra service completed) We were told the renovations were done 1 year ago. It sure didn’t look like it. The carpet looked like it was 5 to 10 years old. The sliding track balcony door didn’t. The paint was slopped over all the outlet switches.

The air conditioner appeared as thought it was original. (30 years old) It was filthy with mold…..and no filter. These types of conditions are unacceptable. The air conditioner was hard-wired to the slider, so that if the balcony slider was open, the air conditioner wouldn’t work.

So you had a choice, either a cool moldy room…..or a hot fresh smelling room. Two poor choices for spending $5m on 3 rooms for 7 days. Portions of the hallway ceiling were cutout (drywall pull through holes) and remained unrepaired. This is unacceptable. Two of our rooms had nightstand lamps, one room didn’t. A good Red Roof Inn would have been better than this. We got a 30 year old concreted moldy room that had been painted about 4 times. Furniture looked like it was 20+ years old.

The 1.6 gpf toilet still had the tattered label on the front of it about 6” off the floor. The plumber never took it off….nor did the maid service. This is the sign of a dirty room. Ironically, it was a modern low gallons per flush toilet….but ours had a slow leak all day. (it is leaking right now)

The small shampoo’s and mouth wash contents were horrible. The boxed bar soap was fair. I have traveled for over 30 years…..and this was some of the worst. Tasted and smelled like they were bulk packaged and poured out by bucket in the basement. You may like them, but ours stayed behind.

The hallway ceiling drywall had "pull throughs".....square holes every 20 feet. (probably to pull cable through) Never fixed.

Some in our group were at this very same location 30 years ago when it was new. (and this was the 3rd visit for them!)

It's my last visit.

Did I mention the loose stainless steel outdoor handrails outside the towers. No one cares! Probably broken for 20 years!

As you can tell, I was unimpressed with this hotel, as well as, the entire island.

If you like "dirt" go visit there. It's as close to 3rd world as I have ever seen.

Rainforest was Ok.

Taxi's were Ok.

Several pictures attached. (pictures don't lie)

After my first trip to Puerto Rico and staying at the one star hotel called the Hampton Inn priced at $179 a night, for only only an additional $16 I booked the week at the Hilton Caribe Hotel. What a difference, first of all the people are so friendly and tell you the reality of the island. I wanted to go Scuba Diving, they informed me what was the best way and to avoid any of the locals because everyone comes back disappointed; which I followed and it was awesome! The property itself was very cool, great pool scene, cool restaurants, awesome gym and private beach area. The room was great, cold a/c, the scene from the room you looked over some restaurants, but when you come in at around midnight you only see stars and hear the beach. The executive center is not as nice as others I have been to, like in Ecuador or Argentina; but the staff was very accomodating. All in all, this is where I am staying from now on, when I go to Puerto Rico.

We went for my son's 4 year old birthday and the hotel was excellent. Since I am a Diamond Hilton Honors member, we were upgraded to the Condado Suite, which is 2 bedrooms, 2 1/2 baths. The views from the 20th floor were excellent.

The Executive lounge had a continetal breakfast, snacks all day and drinks from 5:30-8pm. The happy hour drink prices were $3-$4 a drink, very reasonable.

My wife didn't care for the breakfast too much since there wasn't much protein on the breakfast bar but alot of carbs. Since it was part of the room charge, the lounge served its purpose since my son could eat alot of fruit and cheese.

The onsite hotel restaurants were ok and we ate at the pool restaurant everyday. Kids under 5 eat free if there is an adult meal purchased.

We would recommend this hotel to all families with children. The pools are excellent and the beach is protected with no waves to knock the children over.

Where do I begin, from the moment I stepped foot out of the taxi to The Caribe Hilton's dramatic and expansive open-air entrance...I was met with the warmest of welcomes! First of all, this self-described NYC "Sex and The City" gal is not used to Taxi drivers jumping out and opening the door for her but in PR, that's how it goes and it was...LOVELY!

Where do I being...Israel, the Bellman that helped me when I arrived was eager to grab my belongings and help me settle in, you can tell that the entire Bellman team enjoys their positions and that they are a happy team.

Miss Maity (the Pre-Arrivals Manager) made sure that I had accomodations on the Exec Level floor and was as lovely in person as she was on the phone. That Front Desk area is quite the pressure cooker but she and the rest of the Front Desk team handle things well and really try to make the guests' experience the BEST it can be.

The Executive Lounge was the BEST, BEST, BEST!!! Mr. Omar helps keep things as smooth as possible and besides being extremely "easy on the eyes" , he is a very good manager... if you go to the Execd Lounge and see a man that looks like a Latin movie star in a custom-made Armani suit - THAT'S
OMAR! Omar helped make it possible for me to extend my stay another two days and treated me like a VIP. Another Exec Lounge associate worth mentioning is Miss Annia who is both super-professional and sweet as sugar and is a real asset. The lounge is just a great place to enjoy a delicioso cafe con leche and meet other nice travelers in a calm setting. The Continental breakfast is lovely and the servers are quick to keep things tidy; there's a certain code of conduct you see up there from the staff and they are all lovely people con clase.

The best part for me outdoors is the hammock area; imagine swinging in between two huge Palm Trees for hours - it's this sort of experience that blew me away because despite the grand size of the hotel, there are still...quiet...places...for...simple...solitude.

Chef Pagan at Lemongrass (on premise) is a big star; a likeable guy that has created the most beautiful Asian fusion restaurant overlooking the Hilton's Tropical Gardens. Try his Cardomon Ice Cream - fantastico! Sit in the open air sofa area and have a Mango Martini and some appetizers (blue fin tuna on top of plaintains served maki-style). Just wonderful.

Also, the Housekeeping Staff is lovely and get ready for the BEST BED OF YOUR LIFE!!! These beds are UNREAL. I even went on [--] to buy the pillows!!!

One last note, my friend and I found beautiful branches on the beach that we wanted to bring home but someone suggested that
we have them lacquered - well, I asked a bellman about this and within 5 minutes, someone from Engineering came to my room to do this for me! Can you say SERVICE!

I stayed here after a 4 day stay at Las Casitas at the El Conquistador and I can say without hesitation the the Caribe Hilton and its' pride-filled staff will exceed your expectations to the
point that you will invariably R=E-L-A-X like never before. It's private beach, close proximity to Old San Juan and EXCELLENT Customer Service make this the best hotel experiernce I have EVER had (and I've stayed at The Breakers in Palm Beach, The Williamsburgh Inn. etc)

I am going back in a few weeks and taking my best friend - it was THAT GOOD!

Two more things: There is a bus near the hotel that'll take you to Old San Juan for 75 cents, it takes 8 minutes and it is 100% safe.

FYI, stores in Old San Juan basically close at 6PM. Restaurants close by 8:30 or 9PM. Have a cup of coffee at La Bombanera during the day!!! HILTON BED = LA BOMBANERA COFFEE!!!

ENJOY YOUR MAGICAL STAY!!!