I stayed at this hotel with my husband for 4 nights. The hotel has a beautiful entrance and lobby. The doorman was very nice. They let us check in at 1:00pm. We had the city view room in the lagoon tower on the 8th floor. The room was small and unattractive. It had green walls that were dirty in some places. The curtains had orange stains. The balcony was quite big, but the street below was very noisy so it was no fun to do anything on the balcony. The flat screen TV was small. There was a small bottle of Fiji water, which we were welcome to enjoy for "only" $7. There was a tiny, tiny closet space. The bathroom was very small, a lightbulb was missing, but the shower was very large with nice glass doors. There were some shampoos and lotions, but they all had broken seals that said "do not use if the seal is broken." The bed was comfortable and the sheets were changed daily. There was almost no carpeting on the floor, which was great. The pool area was wonderful with fresh water pool, salt water pool, and hot tub. There is also a pool in the laguna tower. It's also very nice, but we found it on the last day of our stay. There was only one person there. The beach was tiny and we never went there. The bar at the pool was great, but very expensive ($10 per drink). They also had nice music and live band on Saturday. We never ate at the hotel restaurants. We tried to have breakfast at the Italian restaurant on our last day, but we left the place when nobody took our order or offered us anything to drink after sitting there with the menus for 15 minutes, despite the fact that they had 5 waiters for 5 tables. We usually ate at the lovely local restaurants: Hacienda Don Jose and Waikiki (great broiled salmon with rice and beans). That's pretty much it. I would not stay at this hotel again.

I just got back from a long weekend trip with some girlfriends and I can't imagine having a better time than we had. The Condado Plaza had a lot to do with that. The lobby is beautiful, the staff is so friendly & helpful.
We arrived early & had no problem with the early check in. They gave us two beautiful rooms right next to each other. We were on the lagoon side, so we did get a roof view of the building below, but if you just lifted your chin a little higher you could only see the great view of the city.
After we unpacked, we hit the pool. I couldn't ask for a nicer pool area. The staff was attentive, but busy, so it was a little slow, but hey, we were on island time. The drinks were a little pricer, but they were pricey everywhere. I challenge you to find a cheap good place to get a drink with a pool side view in San Juan.
The staff was extremely attentive. Our bathroom door was squeaky so we alerted the concierge on our way back from breakfast & the maintenance man beat us to the room. He also changed some light bulbs and we were good to go.
Do not miss the swim up bar. And when you're there ask for Joey. He was so much fun & made our last few hours at the hotel a blast. We almost missed our flight because we were having such a good time.

the hotel was nice, it was in various stages of renovations, although no current construction was going on, the pool area was very nice with a water slide for the kids & a swim up bar...the beach area is very small and close to a main road, the view was beautiful, the fitness room was adequately supplied with equipment, the staff was courteous, it seemed the food & drinks were very expensive but maybe it is this way anywhere in san juan?

I had stayed at Condado Plaza about 5 years ago, on business. We decided to return for vacation, since I heard about the renovations. All in all, I think they did a great job.

The only complaint I have is that it takes forever to check-in and out. It seems they should have more front desk reps on duty, especially on the weekends. Also, the showers didn't seem to be designed with much thought. The door opens right into the "closet" area, and ours also leaked a bit.

In general, we enjoyed our stay. We had an ocean view king room. It was very quiet at night, since we were on one of the higher floors. Room was clean and comfortable. We only had a couple meals in the hotel (breakfast), since the prices were pretty expensive. But, the concierge was very helpful in helping us find places to eat. The location is great. Easy to walk around Condado and very close to Old San Juan. There is also an Enterprise car rental office on-site, which is very convenient if you want to explore the island.