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Best Western Pierre: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 83 reviews
83 Reviews
5.0 of 5 stars
28
4.0 of 5 stars
19
3.0 of 5 stars
10
2.0 of 5 stars
19
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 38 hotels in San Juan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 183
Description: The Best Western Hotel Pierre offers the highest standard of personalized service and comfort for the corporate and leisure traveler. Centrally... This description is based on information provided by the hotel.
Address:
105 Calle de Diego
San Juan 00925-3313
Puerto Rico
Check Rates: $164 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western Pierre

( 9-13 of 83 )
“pleasantly surprised”

Best Western Pierre

4 of 5 stars
Bath, OH
Feb 22, 2008

I was pleasantly surprised by the accomodations at the BW Pierre. From reading the reviews, it sounded like the rooms would be shabby. However, our room looked like it had just been renovated. The furnishings were quite nice. It is in a good location - a short walk to Condado & the ocean. The staff was excellent. They suggested we save money by taking public transportation to Old San Juan, rather than a taxi. The bus stop is right outside the hotel. I booked our room directly with hotel, after reading the hotel manager's posting on this site - I got a very good rate & a very nice room. The restaurant food was good.

  • This TripAdvisor Member:
    • Liked — nice furnishings
    • Disliked — lack of functionality of the bathroom furnishings - hard to access toiletries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SW-travel's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: August 02, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Hotel and Location”

Best Western Pierre

4 of 5 stars
Saint Petersburg
Feb 20, 2008

Very nice people. Nice hotel and accomdations. Great small pool area. Small gym needs new equipment. Wonderful location. Close to beach and shopping.

  • This TripAdvisor Member:
    • Liked — Just great place
    • Disliked — The gym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afjoe1's Summary
Date of Stay: February 2008
Visit was for: Other
Age group: 25-34
Member since: February 20, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not impressed”

Best Western Pierre

2 of 5 stars
Chicago
Feb 18, 2008

We stayed at the Best Western in mid-February 2008. The hotel was nice everywhere but our room. The lobby, bar, and pool looked nice but our "pent-house" hotel room was not. It was extremely small and needed a lot of work. I would not recommend this hotel.

  • This TripAdvisor Member:
    • Liked — the look of the lobby and pool area
    • Disliked — our room!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcstine's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: September 17, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
hotelpierre, Assistant GM
(Management representative)
Mar 12, 2008
Dear Tripadvisor User, I feel regretful that we were not able to satisfy you with your room during your past stay with us. We have indeed made various changes to our property to enhance our product. We have our Garden Wing with new remodeled rooms and are looking into some changes in the tower as well in the near future. We hope that if your future plans bring you to P.R. you would give us another opportunity to impress you with our remodeled rooms and great service. Please feel free in contacting me at any time at jcepero@hotelpierresanjuan.com to assist you with your travel plans.
Jose Cepero - Assistant GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A modest, middle-of-the-road hotel - a good for those on a budget”

Best Western Pierre

5 of 5 stars
Colorado
Jan 24, 2008

The Hotel Pierre was a great stay for someone on a budget (as we were). The lobby was nicely redecorated (according to other reviews), and although the room was small and needed some updating, it was nicer than a Motel 6 in the states. The staff were all fantastic - very helpful, spoke great English, and were ready to help us with our needs. There were always taxis out front if needed. The main drag in Condado was a two block walk to the north and a turn towards the west - the longer you walk, the more you find. It's not like a typical tourist strip - the restaurants were interspersed with houses and local businesses, but if you're willing to walk (or take a taxi or bus), you will find something to eat - or a casino to lose some money in! There are multiple beach access points - we enjoyed walking the beach closest to the hotel, but sunbathing down nearer to the Mariott. Although people will rent you beach chairs here, we were able to find free ones outside of beachside hotel areas. This part of San Juan doesn't seem like the most tourist-y part of town, but I always felt safe, and the frogs kept us company with their calls when we walked back to our hotel at night. One last note - the front desk helped us rent a car from a local company - Target - which was cheaper than some of the national chains, and they were some great people, very helpful and friendly, to rent from. We enjoyed the rainforest and eastern coast for a day, and returned the car that evening so we didn't have to pay or mess wtih parking a car overnight.

  • This TripAdvisor Member:
    • Liked — Lobby and pool area
    • Disliked — Not the best location, but you get what you pay for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skyedobb's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: January 24, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
Was this review helpful? Yes No
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Some problems, but very friendly staff”

Best Western Pierre

2 of 5 stars
Tampico, Mexico
Jan 7, 2008

Stay here one night (2 double rooms) last Dec 31st..

The hotel is being renovated. The beds are good, the carpets were stained, the bathroom was clean, the furnitures were very old, the elevators need to be changed, but the staff was incredibly friendly.

Did not eat at the restaurant, but saw many people enjoying the buffet.

Valet parking was convenient and location was far from everything but easy acces by car to major streets and highways.

Will probably be back once they finish ALL renovations

  • This TripAdvisor Member:
    • Liked — The staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miralta's Summary
Date of Stay: December 2007
Traveled with: Family with teenagers
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: April 04, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Yodil-M-Caban, General Manager
(Management representative)
Jan 28, 2008
Saludos Tripadvisor User,

I am happy to read that you are planning to return to our hotel. For your next visit please send me a note to ycaban@hotelpierresanjuan.com so, I can personally follow up with your reservation and have the opportunity to meet and greet you upon your arrival.

Looking forward to being of service to you in the future,

Yodil M. Cabán
General Manager
Pierre Hotel at Gallery Plaza, A Best Western Hotels Affiliate
105 De Diego Ave.
San Juan, P.R. 00914-2038
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Best Western Pierre

( 9-13 of 83 )
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Best Western Pierre Address

105 Calle de Diego, San Juan 00925-3313, Puerto Rico