My family and I stayed at the Howard Johnson in Ponce and from check in time it was nothing but problems. The front desk gave us a room & the room wasn't even completely cleaned. The beds weren't made, there wasn't a shower curtain in place, & the bathroom vent wasnt working. As we are changing our clothing the maid walks in without even knocking at the door. We decided to go into the pool & my husband slips not once but twice because the tiles were so slippery as were other guest by the pool area but my husband got really hurt. My son which is like a fish did not enjoy the pool water because the water was so hot. Then with the package that we chose we were to receive complimentary drinks & breakfast but when we go to use them they told us that the tickets were no good & that they could not be used so after a constant battle with management we were reinbursed for the drinks & breakfast.Also their so called internet service was horrible you constantly got kicked off the computer. From the first night we stood at this hotel we wanted to leave. The service was horrific & the staff didn't seem to care about anything. Finally we checked out & went elswhere.
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