I can't complain. I love my stay at the hotel. I my room card didn't work and the employees help me get into my room in a matter of seconds. The personnel did a great job with all the things that we need. I will recommend this to my friends and family.

The employees were always there to help you and the room was always clean. I love the attention that they give to me when I stayed at the hotel. I definetly will recommend this hotel to all my friends and family.

Our traveling theater group was booked into this hotel despite having a not-so-great experience here the previous year. The Howard Johnson met our poor expectations. Some of our problems included:

* The restaurant closing early with only a rude staff member shooing us away from the door.

* The restaurant being routinely understaffed.

* The front desk staff treating our group members rudely when we called with requests or complaints.

* Inconsistent enforcement of rules, allowing some pizza delivery people to wander the halls but holding others at the front desk.

* Fire exits being deadbolted shut.

I have never encountered such rude front desk staff as when I brought the last item to their attention. One woman got up from the desk and walked away from me.

An unfortunate circumstance for the few staff members, including one front desk worker and the bartender, who were very friendly.

This hotel clearly has no understanding of the importance of fire exits. I hope no one gets hurt when this attitude brings about its results.

Normally stay at Ponce Hilton,no rooms available in entire area. Basic room needs to be updated. Pool area very nice for a moderatly priced hotel. security not a concern, Do not use the resturant. Service terrible, food subpar, breakfast not any better. Only stayed one night. Would return but would not use the resturant.