This was our first time in St Thomas and we wanted it to be very romantic. We chose Pavillions and Pools based on good reviews from this site (Trip Advisory)...Our first day was dissapointing and it went down hill from there..when we arrived we saw that the resturant was under construction (this was never metioned on their website, instead it boasted about their great menu selection)...then we were told that we would be moved to another room the next day (apparently the owners of that unit were going to be in town) it was for the better because we had no cold water and the kitchen cabinets smelled like puke...the room was also in need of repairs; peeling paint, cracks thoughout the room, missing pieces of tiles(rm # 116)...they finally moved us later the next day. (it took them over 3 hours to clean the room) when we arrived at rm#121 the first thing we smelled was a bad ordor of cigarettes (we dont smoke) we had to open the sliding doors to air it out...to salvage this wasted day, we brought steaks to BBQ (we had a gas grill) but there was no propane! when we called they said we would have some shortly. ( we finally did get the propane, when we were checking out!) later that night the electricity went out...this affected the bedroom, bathroom,living room,tv,stereo and ceiling fans...when i called the front desk they told me to "trip" the breaker box...i did and the power went out again shortly...i did this 3 times and decided to stop because i thought a fire would start..when i called the desk again, they said they would have an electrican look at at...we were out all day the next day from 8am until 7pm and when we got back, the lights were still off...before we got to the room, i saw the site manager and he told me the electrican fixed the problem. (he lied) i called the manager to complain and he said i t was fixed..i told him to come to the room...when he saw that half the room was still dark he said the electrican can only fix it when the room was empty...i told him if you guys checked our room, you would have had an empty room for about 11 hours! another night in darkness! as we were checking out, i heard the manager tell the house keeping staff to clean our room, it will be rented today..(hopefully rm#121 will have their electicity fixed) also the manager never apologize for any inconvenience we had...enjoyed the island, hated the pavillions and pools...DO NOT STAY HERE PEOPLE.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other