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Marriott's Frenchman's Cove: Traveler Reviews

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4 of 5 stars 47 reviews
47 Reviews
5.0 of 5 stars
27
4.0 of 5 stars
15
3.0 of 5 stars
3
2.0 of 5 stars
0
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 7 hotels in Charlotte Amalie
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  • Rooms: 220
Address:
7338 Estate Bakkeroe
Charlotte Amalie
St. Thomas
Check Rates: $768 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Marriott's Frenchman's Cove

( 9-13 of 47 )
“Some kinks to work out at Frenchman's Cove but overall good”

Marriott's Frenchman's Cove

4 of 5 stars
Colorado
Jun 10, 2008
9/9 found this review helpful

Just got back from staying at Frenchman's Cove May 30-June 5. We rented a car from Budget at the airport, which is about 15 minutes from the hotel. I managed to make it to the hotel with only one near miss (looking the wrong way since they drive on left vs. right side)! If you look at all the rental cars you'll notice that they all have dings/dents/scratches on the bumpers. I understand this now given the tight, winding roads, uneven parking spaces on the island, and knuckleheads from the mainland like me getting confused. Even with this I highly recommend renting a car. There's much to see on the island and getting out and driving is the way to go. Fuel was about 40-50 cents higher than back in the States, not as bad as I thought it would be.

Back to the hotel: One thing I really like is not having to pay for parking or having a mandatory valet service. I had no problem with finding parking the whole time I was there and the hotel even had individual covered parking on the bottom floor on each building (first come first serve). Check-in was confusing however. There's one small area on the ground floor near the pool and the main check-in area was tucked away in a room on the fifth floor of the lower building. I understand that the facility will have a much better check-in situation once the construction is done, which is good because it stinks right now. We were put in a room directly over the construction to start and there was no way we could enjoy the balcony with all the banging and clanging going on starting at 7:30am, so we requested a move. After some arm wrestling we were able to get a better room in the higher up building, a much better location. I wouldn't say the folks working the check-in bent over backwards to make the change, but overall the result ended up in our favor. In general, that’s the way my experience has been on this trip and an earlier trip to the Westin on St. John. The staff is more typical of a 2-3 star hotel than a 4-5 star hotel. When I pay this kind of money I want to feel like the staff will go above and beyond, not reluctantly doing me a favor. There are exceptions of course, but overall that’s been my experience.

The room was fabulous - very modern and spacious. I’ve stayed at the Maui Ocean Club a few times and I think these rooms are nicer. Really the only thing I would point out negative about the room itself was there was no garbage disposal – garbage left out near the front door got a little ripe after a while as a result. There’s only one set of elevators in the middle of the building we were in, so you had to hike it a bit to get to rooms on the ends but not a big deal. With two balconies (one bigger and one smaller) per bedroom, there’s plenty of opportunity to enjoy the great views of the bay and cruise ships coming and going. I recommend getting a room as high as you can for the full effect.

The pool was very nice. It had a small slide and this may rub people the wrong way but I liked the fact there was no Slide Nazi, testing kids for height requirements like at the Maui Ocean Club. My 4 year old was able to go down about 1000 times with me waiting to catch him at the bottom, we weren’t able to do this in Maui. OK, maybe the Slide Nazi would have been a good thing now that I think about it. The hot tub would have been great had the water not been only a few degrees warmer than the pool. C’mon folks, this is supposed to be a “hot” tub! This was not the case at the Morningstar pool in the adjacent hotel. I liked the movie nights (two nights out of six we were there) poolside. What a great setting for watching a movie, sitting in a warm pool in the tropics. The beach was small and cozy but you can’t do much swimming with younger kids because of the dead coral. When we went to get the sales pitch, the salesperson said the hotel had gotten or was in the process of getting approval to rip out the coral and rebuild the dilapidated dock that’s there. That will be a big improvement, unless you’re a coral hugger. The benefit of staying at the Cove is you also have access to the facilities at the Frenchmen’s Reef and Morningstar hotels next door. In my opinion there are not many better settings than the pool at the Frenchmen’s Reef. It overlooks the ocean and bay and is quite nice. I really liked the overlooks below the pool on the southern tip of the property, plenty of good pictures available there. The Morningstar pool is so-so. The Morningstar beach is terrific. Waves just the right size, chairs with umbrellas readily available without having to rent, crystal clear water, plenty of room, etc. You can access the other hotels using a shuttle service, but we just walked it by finding a little unmarked path on the south end of the Cove. Takes five minutes, and you can work off all the fu-fu drinks you’ll be pounding while you are there. On that subject, there needs to be a formal path established between the hotels, not sure why this hasn’t been made a priority.

For the most part food and food service was OK everywhere I went in the hotels, but it is all pricey. A few downers: “Windows ..” in the Reef hotel, supposed to be upscale – I order Macaroni and Cheese for the kid and I swear it is straight out of the box Kraft, just can’t stomach paying that much for Kraft. Also when you say you want water to drink make sure that they are not pouring it from a bottle because they charge you for bottled water even if you just wanted tap. A few uppers: the breakfast at Sunset Cove was really good, as was the Nachos (again pricey). An observation: everywhere we went, whether at the hotel or anywhere on the island we had to beg for the check, what’s up with that? We went to the god awful Pueblo market about five minutes away from the hotel to stock our refrigerator. The place was definitely not up to standards but you’ll get by using it I guess. Ask around for better places to go, we should have. Off site, three restaurants we really enjoyed were Hook, Line and Sinker in Frenchtown (great food) and Iggie’s at Bolongo Beach (atmosphere) and Wendy’s (price).

We went to the Owner’s Party one night and compared to the Maui Ocean Club it was severely lacking. Hardly any appetizers. I know, I know, what I am complaining about because it’s free, but just trying to compare apples to apples here.

A few other notes about the Island: Magen’s Bay is an absolutely beautiful beach with no waves and Mahogany Run is a fun golf outing, just remember to wear a collared shirt (not a non-collared golf shirt like Tiger Woods wears) or they will make you buy an overpriced shirt to play. C’mon Mahogany Run, if Tiger can wear shirts like these I think you can bend the rules a little. We had pretty good luck with Artistic Jewelers in town buying jewelry, they seemed to be a little more legit than most places, but definitely shop around. Oh, and never fly American Airlines, but that’s for another blog.

Overall, I would recommend Marriott Frenchmen’s Cove, they have a few kinks to work out, but with the ability to take advantage of the adjacent hotel’s facilities you get an unexpected bang for the buck. Also the island has enough to offer to keep you busy if you want to get off-property and see the sights. Man, I want to go back now …

  • This TripAdvisor Member:
    • Liked — Views; ability to utilize three hotels' facilities
    • Disliked — Prices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buff93's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: June 10, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $768 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Almost sold”

Marriott's Frenchman's Cove

5 of 5 stars
chicago
Jun 10, 2008
3/3 found this review helpful

The Frenchman´s Cove is a timeshare property and next to two Marriott properties. The location is beautiful right on the beach. The accomodations consist of new 2 bedroom condos. All beautifully furnished with LCD screen tvs, either marble or concrete counter tops in the kitchen and 2 balconies. It also has jacuzzi tub in MB. I brought 3 kids, mother, and wife and everyone really enjoyed themselves. I was extremely close to purchasing the time share because of how much fun we had. The pool is excellent for kids because it is about 4ft deep at deepest point, has a waterslide, has a hot tub and a hot tub with cold water next to the kiddie pool so really young kids can enjoy it. This location was well planned for kids. The kids center had various activities and a WII game. Because of this my 2 6 yr. olds and 9 yr. old would be in the kids center by themselves about 2 hrs. out of the day. The beach was small but beautiful and secluded. The only downside is watch out for the rocks and the sea urchins.

  • This TripAdvisor Member:
    • Liked — 2 bedroom size
    • Disliked — Distance to travel to the pool if in back condos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billcat's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Business
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $768 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“What An Awesome Property!”

Marriott's Frenchman's Cove

Jun 8, 2008
5/5 found this review helpful

Marriott Frenchman's Cove is an awesome property. My wife, daughter and I had a wonderful week there last month. We knew that the property was still under construction, yet we had no incident of that detracting from our visit.
The units are beautiful, carved into the cliffs with fantastic views of Charlotte Amalie's harbor from our two balconies, complete with occasional cruise megaliners quietly slipping by in front of us.
Staff was friendly, helpful, but never pushy. Workmen continued their work but never in the way....dunno how they pull that off!
Units themselves are spacious, beautiful. If they would want any suggestion at all of something missed, we were perplexed at no garbage disposal in the well-equipped kitchen. Garbage in plastic bags outside start to "perculate" in the tropics! Also, as nice as the balconies are, they truly need ceiling fans, as afternoon sun on them without a breeze makes sitting there not an option.
St Thomas is a wonderful island. No one, however, should go without renting a car. Driving is unusual there, but safe. As others point out, the speed limits are a max of 35mph due to corksrew, hilly terrain, so just be careful and driving is pleasant. Taking a cab/van everyone would be an expensive hassle, for sure. Residents are friendly, not pushy, and spoke with pride about their island.
We had exchanged our Marriott week to go there, and would love to do it again in the future. Realistically though, this is truly a flagship destination in the Marriott family, so we may have trouble trading again.

  • This TripAdvisor Member:
    • Liked — High end furnishings/decor
    • Disliked — Limited food offerings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
truantWestminster_MD's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: August 02, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $768 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great place that needs to work out kinks”

Marriott's Frenchman's Cove

4 of 5 stars
Bradenton, FL
Jun 3, 2008
5/5 found this review helpful

We purchased a timeshare unit about 2-3years ago, but this was the first year we actually stayed at the resort. The resort is absolutely beautiful. We had a wonderful view. The rooms are very spacious and clean. When we arrived it was hard to find check-in. It is not well marked. The employees who checked us in were not overly helpful. We have stayed at other Marriott timeshare resorts where it felt much more established. The restaurant choices at the St. Thomas resort are limited. Would have been nice to have an option to have food delivered to the room (we had that at a different resort). The CoCo Joe's restaurant on the beach is nice if you can manage to find one of the few nights they don't have a $40+ buffet. Though the one night we managed to go there, the service was terrible and the food was not much better. One day we came back to our room late in the day and the maid service had left our door propped open. Fortunately nothing was stolen. We reported it but didn;t feel there was much concern about it. 2 out of 7 mornings I was woken at 7:30 am due to construction. Not the main construction, but a worker breaking up cement at the base of our building. Not sure why he had to do it so early! In general we loved the trip and will go back. I just hope they work out some of their kinks.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $768 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the Cove, Convinced to Buy!”

Marriott's Frenchman's Cove

5 of 5 stars
Long Grove, Illinois
May 31, 2008
4/4 found this review helpful

We were lured to visit Frenchman's Cove with a package offer. All we had to do was listen to a short presentation before we left. We ended up staying for over two hours, as we had MANY questions!
Frenchman's Cove is Beautiful. Sure, construction is not complete, but we feel confident that Marriott will maintain the construction schedule as promised. The units are modern and up-to-date, and furnished as a fine home would be.
The common areas are nicely landscaped, and will look even better when the plants grow to maturity. The exposed cliffs with the road overhead are a bit disconcerting, but the iguanas cavorting there are a distraction. The pool area is pretty (a swim up bar would be nice...) and is directly on the ocean.
Others have commented about the beach. Marriott, PLEASE do not damage the reef there just to make a sandy beach for some people! It is actually quite a nice snorkling area, especially if you move towards the town. Lobsters and larger fish have taken up residence among the large rocks, and parts of the old sugar mill lie on the bottom of the sea.
Yes, there are a few service kinks to be worked out. We have traveled to many Caribbean Islands, and prefer Condo accomodations to Hotels. We usually only find nice units like this with private owners (Grand Cayman, St. Martin.).
We will positively return here.

One Warning! Iguanas like to eat pink flowers. We used to have a pet iguana, but were not aware of that. As my daughter lounged on a chair in the sun, a huge iguana bit her pink-painted toe, then climbed onto her chair and tried to eat her green beach tote!

  • This TripAdvisor Member:
    • Liked — view, proximity to ocean
    • Disliked — steps to ocean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LADB's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Age group: 50-64
Member since: February 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $768 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Marriott's Frenchman's Cove

( 9-13 of 47 )
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Marriott's Frenchman's Cove Address

7338 Estate Bakkeroe, Charlotte Amalie, St. Thomas