I just returned from my honeymoon at the Reef Atlantis. If I were going back to the Atlantis, I wouldn't hesitate to stay the Reef again despite the high price tag and one somewhat major kink. Here is the main reason why: The service from the Reef "door staff" is better than any hotel that I have ever stayed at. Period. The gentlemen that are stationed outside the main entrance (where the shuttles pick you up) know how to make every guest feel like a celebrity. This is exactly what you should feel like when you are shelling out the big bucks to stay there!
Example 1: On my wedding day, my limo was 5 minutes late picking me up to take me to the ceremony site at the One and Only Ocean Club. When the limo did not arrive at the exact time it was supposed to be there, the staff was immediately on the phone to secure me one of the hotel's limos at no charge! They didn't want anything to ruin my day. Thankfully their limo was not needed as my limo quickly showed up, but the gesture was amazing.
Example 2: While not really necessary because you can easily walk to any of the other hotels on property, Atlantis supplies complimentary shuttles to take you across the resort. The shuttles run about every 10 minutes. My husband and I had just missed the shuttle that would take us to Coral Towers (a short walk to the water taxi that brings you into Nassau). When the staff heard that we were planning to enjoy a nice dinner at Luciano's to celebrate our last evening in the Bahamas, they immediately ordered us a limo (again) to take us into town for the same cost as a cab would have been. The limo was there in less than 2 minutes. We arrived in style.
Now for the kink - On our wedding night, we returned to our suite to find that it had not been service by the maid. The bed was undone, empty martini glasses (from my bridal party and I having an early start) were strewn about, etc. This is not what we were looking forward to. Now apparently, this turned out to be MY fault -so head this warning. Unlike other hotels, they don't have a "Do Not Disturb" sign that you physically hang on the doorknob. Rather, they have a button that you push - the button is located directly next to the light switches and it's easy to confuse the two. I must have hit it in an effort to shut off the lights on my way out of the door, so the room was never serviced. No bother, we thought. We simply called the front desk and they said someone would be up immediately. We waited 5 minutes and received a phone call from the front desk again - someone was on their way up they said. Knowing it would take a while to service, we changed out of our wedding attire and into some casual clothes. We headed to the casino for a burger (we never really got to eat at our wedding and the Atlas Bar in the casino is the only place where you can get a late night snack.) We returned more than an hour later to find the room in the SAME SHAPE it had been before we left. It was late, so we just rolled our eyes and said forget it. Who knows why they called to say that someone was on their way up, but we ended up getting a $50 room credit for the trouble. Still, I was disappointed because I was envisioning something more romantic for our wedding night. ;)
I've read a lot of reviews and have to agree that the food all over the resort is expensive, and quite often, not worth it. This doesn't really bother someone like me though. I like to use the daytime and afternoon to enjoy the resort and then head into Nassau for dinner. The food is less expensive, native, and delicious. But if you plan to ONLY stay on the resort for meals, you are missing a wonderful experience and will be disappointed. My favorite restaurants on Nassau included Luciano's (Italian, GREAT service, just over the bridge, and a beautiful view of the Atlantis) and The Fish Fry (a $12 cab ride away, dirt CHEAP and good native food, hot spot for the locals).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Spa