We have just returned from a week of R&R in Acapulco and had a one bedroom suite which was more than we needed but were happy to use none the less. Check in was quick and the bellboy beat us to the room! The suite was clean and well maintained throughout our stay by very sweet housekeeping staff. The property was clean and there were lots of places to hang out in the pool/beach areas. There were chaises in full sun, partial shade and full shade and all choices were as close or as far from the pool action as you wanted. The 2 restaurants were just adequate but with so many choices outside the hotel, who cares. Our only disappointment was the noise from the nearby bars but after a couple of days we were soon used to it and found that the air conditioners did a pretty good job of masking it. Rooms on the other side were quieter but the view wasn't as good as our 15th floor vista. Perhaps rooms on lower floors would have been quieter too since the bars are all open air establishments. The timeshare folks tried to have us book an appointment but after a firm but polite no we were left alone. This place is a good solid 3 star establishment by Canadian/US standards but by Mexican standards is one of the better ones!

after staying at two other Acapulco hotels and not being satisfied i decided to give the fiesta Americana a shot. i would be staying for 9 days so i wanted to be happy.i called ahead to let them know i have a friend who lives there who will be staying with me.since he will be driving me from place to place and he will be showing me around and they said no problem.with no hesitation.considering the two other hotels would not let me have a guest from there stay with me.from past experience due to crime i guess.so when me and my guest arrived we checked in and where greeted by the valet/bellboy and directed to the front desk.and they where very respectful considering we where young.so after being greeted by a very nice professional front desk clerk(MAURICIO BANOS) he was very knowledgeable and attentive to our needs and most of all friendly we checked in and got to our room731 the room was flawless clean newly remodeled and had a great view of condessa beach the house keeping kept our room clean every day even when we didn't need or want it we parked everyday and all the valet guys where outgoing and helpful regarding any advice etc we used the 3 pools often and ordered pool side eats the staff was helpful as well and attentive to all our needs especially (Carlos)and the guys by the lower pool all nice and outgoing and even the security went out of there way to help people when needed the whole staff are first class in every way i was very happy with every thing and how we where treated regardless of age looks or color they will have a repeat customer as long as i go to Acapulco and i go every year i even told a friend of mine who goes every year and more and he came there one day and was so impressed he said hes gonna stay there next time ....so Acapulco really does have a first class hotel .thanks for making me feel at home and making my trip a memorable one .

Ok...so we just got back from our trip today from sunny Acapulco! Fiesta American Villas was just like what most of the trip advisors have said it was....."a very pleasant surprise!". We got to the hotel around midnight & it did take a while to get checked in, considering there were probably 2 other parties before us...we waited a while in line. So make sure you get there either late in the night or early in the am! When we got to the desk the attendant "upgraded" us to a junior suite. The room was EXCELLENT! Really far beyond what we expected.....first & formost it was CLEAN!!!! The room was updated, bed sheets were nice,there was a jacuzzi tub, 2 flat screens, 2 balconies with chairs & a small table, cute kitchnette, adequate sized fridge (it was only me & my husband!), the sinks were undermounted,granite tile, sleeper sofa and plenty of storage space. What else could we need? Nothing really! The hotel was really nice.....honestly we didn't expect too much bec the price that we got from ORbitz was too good. But we were really pleasantly surprised with the hotel. Sure the decor wasn't brand new but it was clean & nice! We are Mayan owners & we did visit The Mayan.....honestly the accomodations are about the same as far as the rooms go. FAV had a decent size pool, and yes you don't walk right on to the beach(neighther do you @ the Mayan)......but honestly I don't think most of the hotels do bec of the vendors. It's probably safer that way anyway. Besides a few steps of walking to the beach is worth it....esp when the weather is beautiful 80 deg. The beach isn't as bad as some reviews say it is.....not super smooth sand & there is an under tow....so be careful. But overall the beach was fine! OK---FOOD....food around the area of FAM was expensive. Try Tacos & Beers for some great, inexpensive Mexican tacos ( we ate there 4X)....they are comprable to our tacos in the States, but better. BETO's was also good plus it's got an awesome ambiance, IKA TACO's was ok too if you like sea food food tacos. Condesa Restaurant wasn't the prettiest place but they make a really good red snapper with garlic for $12. The food @ Fiesta Amrican Villas was actually probably the BEST food we had in town.....I know it sounds crazy...but it really was! The pool side food was yummy.....try the ceviche! The fajitas were excellent also.....we did go to dinner @ the FAV restaurant & that was about $50 for 2 people. The food was great! Honestly....if you go outside of the hotel & eat @ some of the restaurants.....you'll probably end up spending atleast $20 a person...with 2 drinks incl...since ALL of the restaurants are 2 for 1 drinks. ALL the drinks we've had in ACapulco have to be the WORST mixed drinks we've had. We've meen to Puerto Vallarta, NUevo Vallarta & Mazatlan.....but man...Acapulco makes horrible drinks!!! I don't know what went wrong with the mixed drinks?.....as if they were watered down or cheap ingredients? I dunno?
ALthough FAV drinks weren't too bad!
Going back to Fiesta American Villas......everyday our room was made....cleaned & organized!
Just a great hotel............
Oh by the way....the location IS AWESOME!!! CLOSE TO ALL the bars & clubs............so this means if you are there to relax & unwind & go to bed before 4AM.....this is not your hotel.
ALSO....just to skip all the traffic...get to ACapulco on a Thurs? Do not arrive there on a Fri or a Sat....it's so buzy!!! The locals from other towns drive to Acapulco for the wekend too & we saw how bad the checking in was..so heads up!

After reading many of the reviews concerning Acapulco lodgings, I was not terribly optimistic. I wanted to be in the center of the resort area as opposed to on its fringe or outside of town. The Fiesta Americana seemed to be the least bad option in the center of Acapulco, so I decided to book myself there via Expedia.

My room was incredibly large and comfortable. It actually was two rooms, with a vast living room, large screen tv, and fully equipped kitchen. The bedroom had an enormous king size bed, another same large tv, and a big bathroom complete with jacuzzi tub. Both the bedroom and living room had balconies with a view of the resort strip and the ocean. The furnishings were perhaps a bit out of date but everything was impeccably clean.

The next morning I went to down to the pool to find it bustling with activity. It was almost to the point of being overrun. Of course it was a weekend so the hotel was packed full of weekend visitors, many of whom come from Mexico City. There were lots of families and tons of children. Pool seating was scarce but I was still able to find a lounge chair. However many of the chairs were reserved by people who had left items on them and then didn't appear for hours, which means that everyone else has to scramble for seating. The hotel staff really should prevent people from reserving chairs.

You also have to check your pool towels in and out every day which was an annoyance. Every time you come and go from the pool you have to fill out a slip and then make sure the slip gets destroyed when you return your towels, or else you will be billed. The hotel follows these procedures very strictly, which is perhaps acceptable at a budget property but certainly not the first class or deluxe-type property which the Fiesta Americana tries to be.

The following day was totally the opposite, as most of the weekend visitors had already left to go home. The pool was much more relaxed and there was ample seating. One thing to note is that there are a lot of pool activities, such as water polo and dancing contests, always to blaring loud music. This doesn’t go on all day but for a good portion of the day, so if this bothers you, you’re better off heading for the hotel’s beach. The hotel is on an excellent stretch of beach and the water is warmer than the pool, actually. They have lounge chairs and umbrellas available for your use on the beach as well.

The area around the hotel can be very noisy, especially at night. In the rooms you do get a bit of street noise, at least I did as I was on a lower floor. On the weekend nights there are lots of clubs that draw in the crowds. There is also a continuous stream of traffic on the Costera, the main drag of Acapulco which runs in front of the hotel. If you are in Acapulco to party the Fiesta Americana definitely has a prime location. There are also plenty of restaurants and activities nearby, so you are not tied to the hotel.

The hotel seemed to be a bit overrun or understaffed, I couldn’t quite decide which. There were always lengthy lines at the front desk, especially at peak times. If you had a quick question to ask, you were essentially out of luck. The hotel did offer free Internet in the business center which was a great amenity.

One other thing to note is that the hotel automatically billed my account of about $12 (for the length of the stay, not per night) as a Cleaning Gratuity, supposedly for the additional work required to clean the kitchen. This was not mentioned when making the reservation or at check-in. I certainly don’t want to begrudge the housekeeping staff their gratuities, especially since they kept the room spotless. In most cases in Mexico, they work very hard for a very low wage. So I didn’t dispute the charge, however, I did find it in poor taste of the hotel to not inform guests of this charge beforehand. Any taxes and fees should be rolled into the price of the room rather than sprung on you at the end. Of course, one always wonders if the employees themselves actually receive the gratuities when they are paid directly to the hotel. My personal preference is to leave a tip each day for the housekeeper so she actually gets it, especially as the staff can change from day to day.

Overall, this was a good property but appeared to be rather poorly run. It seemed unable to decide if it was a higher-end resort (it had ample dining options, excellent rooms and amenities, professional staff, luxurious spa), or a budget hotel (with its heavy crowds on weekends, towel sign out procedures, long lines, extra gratuities). The hotel has an entirely different atmosphere between the weekend rush and the midweek lull. I did feel I made a good choice though as the location was perfect for me and I got an excellent rate.