We are a family of four traveling on spring break with 2 college age daughters. When we arrived at 1:00 pm we where happy with check-in. One room was ready and the other would be shortly. We had a one bedroom and a suite for the girls. The girls got their room about 7:30 pm. We did not have a coffee pot in our room. Thankfully the girls did. The shower doors where broken off our shower. The maid did bring in shower curtian. The jacuzzi did not work., and water from shower was so little that we showerd in girls room. On our first full day there both girls went done to the work out room and worked out. Two days latter we where told we had to pay 100 us for the week or 5us / person /visit /day. Also on the second day ( I am a 50 year old women) I was stopped and questioned and told I had to wear a wrist band (after room was varified). My husband and girls wher e ever stopped. The music is verry loud and goes until 6:00 am. I know I have said all the negitive right off. The rooms are very nice if you have a one bedroom. It is a time share but they do not bother Americans or Canadians I think it's mostly for mexicans from mexico city. I think north america is new to this hotel. We had a 200us credit at the hotel and tried to get a balance on it 2 times and could not. We left with 73us still on credit . Check out is 11am they let us have our rooms until1:00 witch was great but we could not use the remander of the hotel credit for lunch. Our bus picked us up at 3:00.

Just returned back from a week at the Fiesta Americana Villas and was very impressed by the property. We arrived on a Saturday afternoon and check in was quick and efficient. We wanted a room overlooking the pool and was granted that request as well. The hotel overall was very clean and fairly modern. It happens to split as a timeshare property as well but we were not once hassled to attend any type of presentation. Our room was located on the 16th floor with a great view of the city and amazing sunsets. The room contained a King bed and a pull out sofa bed along with a mini kitchenette that contained a small fridge, sink and utenzils. This was a great feature as we stocked the fridge full of water, soda and beer. There was a TV with mostly spanish channels but had a few english ones to suffice. The only downfall which has been mentioned before is that the pool side of the hotel is more noisy due to the bars along the beach blarring their music till 5 or 6 am on most nights. It was not unbearable though. The pool area of the hotel was very very nice. The lounge chairs were snapped up early on the weekends but there was lots to choose from during the week when it wasn't as busy. The lower pool bar had 2 for 1 drink specials from 11 am - 6 pm all week when we needed a cold drink around the pool. The hotel had a couple restaurants as well but we did not use them due to the variety of other restaurants surrounding the hotel. This hotel is situated perfectly in the middle of the bay and close to all the action in Acapulco. An ideal choice!!! All in all I was impressed by the hotel and its staff. Everyone was very helpfull and friendly and I wouldn't hessitate staying in the future. Overall a solid 3.5 star by Can/US standards. Enjoyed our stay!!!

We have just returned from a week of R&R in Acapulco and had a one bedroom suite which was more than we needed but were happy to use none the less. Check in was quick and the bellboy beat us to the room! The suite was clean and well maintained throughout our stay by very sweet housekeeping staff. The property was clean and there were lots of places to hang out in the pool/beach areas. There were chaises in full sun, partial shade and full shade and all choices were as close or as far from the pool action as you wanted. The 2 restaurants were just adequate but with so many choices outside the hotel, who cares. Our only disappointment was the noise from the nearby bars but after a couple of days we were soon used to it and found that the air conditioners did a pretty good job of masking it. Rooms on the other side were quieter but the view wasn't as good as our 15th floor vista. Perhaps rooms on lower floors would have been quieter too since the bars are all open air establishments. The timeshare folks tried to have us book an appointment but after a firm but polite no we were left alone. This place is a good solid 3 star establishment by Canadian/US standards but by Mexican standards is one of the better ones!

after staying at two other Acapulco hotels and not being satisfied i decided to give the fiesta Americana a shot. i would be staying for 9 days so i wanted to be happy.i called ahead to let them know i have a friend who lives there who will be staying with me.since he will be driving me from place to place and he will be showing me around and they said no problem.with no hesitation.considering the two other hotels would not let me have a guest from there stay with me.from past experience due to crime i guess.so when me and my guest arrived we checked in and where greeted by the valet/bellboy and directed to the front desk.and they where very respectful considering we where young.so after being greeted by a very nice professional front desk clerk(MAURICIO BANOS) he was very knowledgeable and attentive to our needs and most of all friendly we checked in and got to our room731 the room was flawless clean newly remodeled and had a great view of condessa beach the house keeping kept our room clean every day even when we didn't need or want it we parked everyday and all the valet guys where outgoing and helpful regarding any advice etc we used the 3 pools often and ordered pool side eats the staff was helpful as well and attentive to all our needs especially (Carlos)and the guys by the lower pool all nice and outgoing and even the security went out of there way to help people when needed the whole staff are first class in every way i was very happy with every thing and how we where treated regardless of age looks or color they will have a repeat customer as long as i go to Acapulco and i go every year i even told a friend of mine who goes every year and more and he came there one day and was so impressed he said hes gonna stay there next time ....so Acapulco really does have a first class hotel .thanks for making me feel at home and making my trip a memorable one .