This was such a great place! The food was good and authentic, the staff was so nice and would go out of there way to make sure you were happy. They don't speak a lot of English-but you are in Mexico duh! There was security around the clock-on the beach in the lobby etc. so that people that weren't supposed to be there were kept out! The entertainment staff was so fun! They made sure that everyone was having fun and took the time to make friends with us. We ended up going out with them at night-which was good b/c it was safer and they took care of us. The rooms were good. They always were cleaned and checked on. The TVs weren't good but we were never in the room to watch! If you are up for a fun mexican vacation and ready to have fun and be entertained, this is the place! I can't wait to go back!

We stayed at the Ritz Acapulco. Found locals to be very rude. Hotel staff favortism toward locals. Very limited English. We had to tip to get service while others (locals) did not. Ignored at bar, waited on people behind me. Food was o.k. Got tiresome by third day. The only day La Cava was open was Thursday. We didn't know we had a reservation and missed it. An envelope showed up in our room with reservation info. Bummer. Would have liked a change of pace. Went to McDonalds and Hard Rock for regular food. Bring your own cups, very small drink cups. Bring your own towel if you want to swim after 6:00, towels have to be turned in and you only get 1 per day. Guys need baby powder if you know what I mean. Temp was very hot and humid. Air conditioning did not work well. Room was nice and clean. Hotel entertainment kind of cheesy. Tons of little children in pool. Never got in . . . no room!!

The best part about this hotel is being able to complain the entire time you stay there, in no particular order here are some things you can expect if you choose to stay at this "hotel"

1. the staff speaks no english, is ignorant and there are too many of them, they are creepy to girls and do nothing but pretend to sweep while they scope your girlfriend up and down the entire trip.
2. The drinks are made with the cheapest of liquors, undoubtedly watered down and served in cups that at most hold 8 oz of liquid. The only beer they have is a Corona malt liquor, which is served out of 40's brown bottles, so when you order a beer it could come from a bottle thats been opened for an hour, the only way to counteract how flat it is is to drink it as fast as you can. You can't take the whole bottle, they only poor you a glass of this disgusting beverage at a time, and you can only order 2 drinks at a time.
3. The pool is ruffly the size of an average home swimming pool and I am confident there is more urine in it than water or chlorine, it is beyong warm in the pool and i rinsed off in the salt water after entering it because i was confident it felt cleaner. (also there is no swim up bar)
4. To get a drink, you haveto go to one of two bars and order it, there is no service, and they only give you good shots of your a hot girl they are trying to creep out.
5. Food, wow, the food at this hotel is a blend between golden corral and a highschool cafeteria, not only are the things they serve random, but they leave out key ingrediants like marina on pizza, guacemole with your chips, or anything that might make it edible. The "lunch grilll" is what I imagine food would be like at a concentration camp, you could order a burger, which comes out of a large dish of grease kept on the grill and hot for the entire day, this is there attempt at making it seam fresh I think. My bowels are still recovering from this food after 2 days of being home and I can honestly say I became partially belimic while staying at this hotel.
6. Security, After acouple of highly drunken hours at the "pool" As I was returning to my room i realized I had walked in the wrong one, and it unlocked with my key. Which after much experimentation revealed that every key works to almost every room, which is convenient if your locked out, but terrifying if you value your belongings or your life.
7. Entertainment, during the day the "entertainers" will do things like organize volleyball games and so fourth in the pool so if you happen to be reading or relaxing by the pool you can expect to be pelted by a plastic ball or splashed as some meat-head goes the extra mile to win the game. It is very annoying, All this going on while you listen to music that would be well suited for hell, and at ear spliting decibles. The music during the day could be described as a blend between oriental techno and mexican ragae.
8. Accomidations, the rooms were ok, considering the rest of the hotel, the bedspreads are poliester and probably contain enough bodily fluids to start a small spermbank. The bathrooms reminded me of locker room showers and are far from modern. There is not one clock in the entire hotel

This experience taught me never to let someone else plan my vacation, If you choose to stay at this hotel even after reading this review, my prayers are with you, for your sake and for the sake of your vacation, stay at a nicer hotel, the crown plaza looked way better and is not much more expensive. As for Acupolco in general, I would recommend a different city, we went out to eat for lunch and were surrounded by federalies the entire time, then they backed up a van to the restaurant that looked like they were going to throw us in for being American, we all ran back to the hotel and did not leave until the bus came to get us on our last day, go to another city, this town is scary.

Good hotel.After 3rd time at the Ritz, still likes it and will return.
It's not the newest hotel in town, but it's very clean.The staff is very polite and helpfull.

The food is ok, but variety is limited.Always able to find something good.The food is not that bad.Always excellent fish, meat and vegetables.The breakfast is great as well as lunches where they have excellent hamburgers and fries.

The hotel is nicely located in the downtown area where all the action is.I love this hotel because people are nice and friendly:no snob peoples down there.Alot of French-Canadian people who love to have fun and are easy to talk and make friends.

The hotel has an older clientele, which is a negative aspect for me because it's a bit to calm and the party time atmosphere is not always there to participate with the entertainment staff of the Ritz.It's suppose to attack younger crowds during spring breaks, but before this period, a bit to calm for me.The few young people at the hotel were calling it the "retirement palace" !!!!

Probably a general observations made in most Acapulco hotels, so I will live with it and make fun with the the entertainment staff people which are very fine and funny.

Am going back in 2008

Robert, Montreal, Quebec, CANADA