We had booked 43 of the 74 rooms at this hotel for a wedding party, 2 out of 3 nights and several times during the days the a/c and bathroom lights were off, several rooms had bad canalization smell, dead cat was found in a room. Layout of the hotel over 8 floors down from the Reception to the beach is very inconvenient, long ways and lots of stairs, only one set of two different elevators, which often did not work or had long waiting times, people got stuck in elevators several times. Small pool, only one restaurant down at the beach after 12:00 noon. Costly internet access only at the reception area in full sun.Rooms being made up at 3:30 pm earliest. Narrow beach right beside crowded public beach with lots of radios and screaming people . Staff inefficient and not friendly, General Manager not available after confirmed appointment. Arrogant and overpriced compared with much better hotels in Acapulco, and sure not a 4-star place as advertised.

The Quinta Real Acapulco (and Huatulco) are both beautiful properties in Mexico. Their locations, view, and ammenities are very nice.......BUT they are very expensive....We paid ~$300/night during low season and it is hard for me to recommend them based on price and poor service. The most disappointing thing about the Quinta Real Hotels is the service. Despite the expensiveness of these hotels, it seemed the staff was largely untrained. This included both the desk staff and restaurant staff. And BTW, wouldn't you expect people working at such an expensive hotel to be fluent in at least English...they weren't....not even close! Good thing I speak conversational Spanish because otherwise it would have been a nightmare to correct several problems. The food is very good, but again the service was VERY unprofessional for this class of hotels. To summarize, the hotel property is very nice, but the service and cost would not allow me to recommend this hotel chain.

The Qunita Real is a five star hotel in my book and is a four star in AAA books. This hotel has a beautiful scenary and the people there are the best. They really treat you like you are a king and queen. The food at its restaurant is delcious and thats what i called a five star resturant. If you want a hotel that is relaxing, and cozy come to this hotel. there were mostly families while i was there but that didn't matter because i was with my boyfriend whom absoultely loved it. It is secluded from the other hotels and its the best that i have ever been too!

This is a wonderful hotel. We went for our anniversary and were met at the front desk with two glasses of champagne. This resort is Just the right size not too many rooms so it is very quiet and personal. The rooms are spacious and beautifully decorated. All of the rooms face the ocean. The food at the hotel is excellent and the staff from the wait staff to the concierge were always very helpful. If you are looking for a quiet place to relax and be attended to this is your place. Ideal for honeymoons, anniversary or just escaping. If you are looking for cheap food, partying, and hanging out this is not the place for you. The prices for food and drinks are about the same at a nice hotel in the U.S. The location although lovely is about 25 minute drive to downtown ACA where most of the nightclubs and bars are. If you want to get away from the crowds of central ACA this is where you want to be but be prepared to pay approx. 18$ for a cab ride into central ACA.