What a dump.........service, food, rooms, bathrooms, staff........my kids and hubby were sick........I can't believe anyone would consider this a good place to spend a holiday

We went to fiesta to finish off our holiday but all in all our trip to acapulco was a disaster.

I think the staff is excellent, the activities organized are good and in general the hotel is ok, I think they could improve a little but no complains, I had excellent vacations in there!

We stayed at this hotel during the christmas break and for New Year's last year.
In order to reserve a lounge chair, you had to line up at 7:00 am to put a towel over the back of a chair & then line up again to obtain a chair pad & an umbrella (which there were very few of). We noticed that several families reserved more than one lounge chair per person & sometimes never used them, leaving their towels on them all day - it was a shame because there were lots of people who slept in and never found a lounge chair to use and ended up sitting on the pavement - luckily I had brought my beach blanket which we needed the first couple of days until we found out the routine.
The food was a huge disappointment, although on New Year's there was a gala dinner that was better. That was the only night that there was any type of entertainment. There were long waits for the elevator, pushy sales people trying to sell timeshares at other locations, the large pool was hardly ever cleaned and the alcoholic coctails were the worst I've ever had.
The hotel is also a condominium and many mexicans go there for their christmas vacation and they pack as many people into their condo as possible...avoid this time of year at this hotel!
We did find some great food at affordable restaurants that are in walking distance. The views from all rooms are directed at the ocean and the room was cleaned every day. The beach is small, and you have to climb down very steep stairs to get to it (not great for the elderly or someone with a disability). We did a "lagoon tour" of some sort that was partly on a boat, and partly in a van. The tour guide was fantastic and at the end, we had a great meal at a really nice beach - highly recommend that tour.
I would definitely go back to Acapulco because the weather is fantastic, the view of the bay is mesmorizing, and there is lots to do. I also liked the location because it was central to everything, but I would would not go back to this hotel.

I wont be elaborate but my wife and I went to this dump. Three years ago and have never gone back. (twin towers that is). We have been to Cancun P,V and ACA we like ACA best but would never again stay in that over rated dump I agree with the other postings in ref to service food and drinks. for every meal we waited and had to on most make a left outside and eat on the mile. Food on the mile is fantastic. again at all cost stay away from the dump and watch out for the big rocks in the so called private beach.