The hotel was beautiful, the view was fabulous. The rooms were cleaned each day with large fresh towels, great room service. I thought alot of the staff was very unfriendly and uncaring. Hated the long bus ride to get there and would never go all inclusive anywhere again. We had to pay to sit near the ocean on the beach plus buy our beer and food on the beach. The beer was never cold!! Did not like all of the signing for every meal. The Italian restaraunt was great, loved the food. I give the hotel a 4 star rating but did not like Acapulco in Gereral!!!

I have been to Mexico several times and have stayed at several all-inclusives. I know to go with minimal expectations, as not to be disappointed. We (a total of six of us) stayed for a week and we were all quite disappointed. I was on the tenth floor and the rooms were fine. I don't spend a lot of time in there so it doesn't make or break my stay. Yes, the beds are hard and the pillows flat and hard, but that is all I have ever experienced in Mexico. The views from all rooms are phenomenal! Try to request an odd numbered room otherwise you will be kept awake from the music in the lobby bar. My dad was on the 28th floor (odd numbered room) and he is very hard of hearing and he could hear the music! My sister was in an even numbered room and she never heard the band. The last night we were there (a Friday night) the band played until 2:30 a.m. I could hear EVERY word the singers were saying! The service at the Crowne Royal was AWFUL!! If you didn't tip, you didn't get service. And I mean tip every time someone brought you something! The only time we had decent service was when we tipped $2.00 every time the waiter brought us something and in the Italian restaurant, which by the way is DELICIOUS! Ordering anything was almost comical! Instead of looking at your arm band and knowing that you are all inclusive you had to get a "ticket" anytime you wanted anything! It was quite annoying! To order a drink at the pool bar you had to go to the cashier and place your order ~ I don't believe the order was ever right either. Then you had to take your "ticket" to the bartender who would become quite rude when you tried to tell him you ordered something else. You had to sign the "ticket" every time you ate. I had one waiter chase me out of the restaurant telling me to give him his pen back...which I didn't have! The buffet food was fair. There is minimal selection and the same thing day after day….that includes the Mexican restaurant….which is also a buffet. Would I go back to the Crowne Royal? Nope!

I booked my stay @ the Crowne Plaza back in May of 2007 on Travelocity because I wanted to lock in a good rate and good flight. I have stayed in Acapulco once before when I was a senior @ Texas A&M University - we stayed at the Emporio Acapulco - which was a forgettable hotel but perfect for college students. I'm 28 and the Crowne Plaza & Acapulco was the best value for my money. Not only is the hotel a giant landmark with great views of the bay and and the ocean - but it's probably got the most perfect location in the entire area. It is walking distance to a small market, several cool lunch restaurants - and the cab ride to Las Brisas - which is the coolest and nicest area of town isn't too expensive either.

This was a special trip so we didn't do the all inclusive - which would have been a complete and utter waste anyway. First, the drinks the hotel makes are going to be cheap and not have a lot of alcohol - and you are going to pay up for them. There is a little food / liquor store LITERALLY right next door to the hotel. I just walked over there and paid half the price for a 6 pack of beer and they had a nice selection of liquors and mixers - that's all we needed to keep us happy during the day and before we went out on the town at night. I wouldn't eat anywhere in the hotel - you are on vacation - so explore!

I was worried reading the other reviews about the rooms on this - but our room was perfectly fine - no problems with the bathroom or any cleanliness problem. Would recommend leaving a small tip for the cleaning folks and you will be taken care of.

The pools are what sets this hotel above the rest. The beach is cool - we did that one day - renting a hut and hated getting hassled by the people selling the stupidest and cheapest stuff - but that's Mexico. What you should do is chill out at the multiple pools this hotel has to offer. There is the big pool with the bar by it - but 2 other separate pools are so much cooler. I proposed to my fiance at the Adults Only pool - we had the whole thing to ourselves! It's the best - a ton of couches and an elevated view of the bay. The other pool is more of a lounging pool - but equally as cool - there were a few folks at that one so we opted for privacy.

I really would recommend this - I spent $1500 for 5 nights / 6 days from Houston to Acapulco - that included flight and hotel. Our hotel really did look as good if not better than some of the other ones.

Crown Plaza's are nice all over the world except Acapulco. The only thing I enjoyed about the hotel was getting away from the merchants on the beach by lying at a pool. Both double-bed bedspreads had numerous, disgusting red/black/brown stains on them, the bathroom smell made me gag each time I walked in and there was nothing good about the room. Although I thought I put everything valuable in my safe when I left for the day, I forgot about my eye glasses, therefore they were stolen from my room. Guess Mexicans need to see too! Restaurant availability times were poor and drink prices were ridiculous. Sure there are four pool areas but two of the four are isolated and the off white cushion seating is also stained. YUCK. I'd never recommend this hotel and I'll NEVER stay there again.