We just returned from the Crowne Plaza in Acapulco. I have to say that I was a little concerned about our choice of hotels based on some of the reviews. Fortunately, we were plesantly surprised!

We arrived at the height of spring break so the hotel was completey sold out. When we checked in @ 10:00 p.m. the streets were packed with kids heading to the clubs and there was a live band playing outside the lobby. It was loud, and I was thinking the reviews were right! Fortunately, it was the only night the music was that loud, even though there were live bands throughout the week. We were not able to hear any music from our rooms. What we could hear during the night were people being loud coming back to their rooms late at night--not the hotel's fault.

We found the staff to be extremely friendly. Most all wait staff spoke respectable english and the front desk was very fluent. Some service people didn't speak much english, but it didn't pose a problem.

Since it was spring break and Easter break, the beach, and pools were packed. We were always able to obtain a chaise and an umbrella. If you wanted to sit right next to the water's edge, you could rent a cabanna, but we were perfectly fine staying on the hotel's property for nothing! We opted to spend most of our days at the Oasis, which was for adults only. There were the most comfy loungers with umbrellas that I have ever seen at a hotel. If you wanted quiet and space with a great view of the ocean, that was the place to be.

Food at the hotel was adequate. We tried most of the restraunts, but decided the best food was found at local places that were within walking distance. The mexican buffet was our favorite meal at the Crowne Plaza. I think they could work on the quality of their food. Service, however, was great!

Acapulco itself is a busy city!! If you want a tranquil atmosphere, go somewhere else or stay at your hotel to stay out of the hustle and bustle. The beach and water are GREAT! The sunset over the hills is beautiful and the weather can't be beat. All in all it is a nice destination to add to your list of experiences.

I read a few negative reviews about this place but they were all unfounded in my view. Its not luxurious but gets the job done. Rooms are clean and comfy the shower worked fine and the views were amazing. I was on the 18th floor.

The location is excellent everything near by and security guards at the entrance which made me feel safer.

The food was ok but if your a fussy eater i wouldnt bother with the all inclusive as Im fussy and didnt like much of it. There is a burger bar during the day which is ok.

The pools are fine and there is one pool on the mirage level which is quieter then the rest so I spent majority of time there. I have read some reviews complaining about the time to wait for drinks, I hardly waited a couple of mins each time included getting my reciept and taking it over. I think if your over fussy...thats your problem.

The beach was fine, few vendors do your head in but just ignore them and they will walk off. there are activitys available on the beach such as jet ski, banana boat etc but they are not included in the hotel package.

The one thing I suggest you dont get is the internet, that is the only hassle I had paying for somthing that hardly worked.

The rooms are clean and so are the pools. There is someone constantly cleaning and the majority of staff are polite. Check in staff are a bit rude but bareable.

I would recommend this hotel as my stay had no glinches what so ever. Smooth as a babys butt.

We just got back from a week at the crowne plaza.The hotel for the most part was fine.It was the little things that were driving us nuts the whole week.We booked an all inclusive package for (alcoholic), beverages and buffet.We were coming off of having a great time from visiting mazatlan the same time a year ago with all inclusive.The difference at this hotel was that every time you went to eat or get a drink you had to actually tell them your room number and wait for them to print out a reciept and then you had to sign it wasting even more time, even though you were required to wear a wristband for being all inclusive.The wait staff
did not come up to you if you were sitting out on the pool deck to see if you wanted anything.They would walk circles around you.The only way to get something was to flag them down.In my experience with all inclusive you should not have to ask to be served and you should not have to waste your time giving your room number and then sign a reciept.
The buffets were another story.Breakfast buffet was very plain and without variety everymorning.When it came to the dinner buffet the same applied.It was the same meat,same desserts.The food on both buffets (breakfast and dinner) sometimes was cold when it should be hot.Overall the buffets should have a wide variety of meats and vegetables and everything in between.

Check in is awful outdated and took forever. The Staff is very unfriendly and not helpful. We also had a backpack that went mysterously missing at the pool while out towels and shirts were found. Plenty of other hotels in Acapulco, find a different one.