I don't know where to begin regarding my disappointment. So i guess I'll start with the accomodations.
We booked a king /non-smoking room, only to arrive and be escorted to a smoking room with 2 full size beds. After returning to the desk to prove that my reservation was confirmed, via email ,were we told we'd have to wait until the following day to receive the room we requested. Our inital room was located on the ground level, it smelled of mold and there were ants in the sitting area and bathroom! We refused to stay and were then taken to yet another room on the lower level which seemed okay upon initial inspection. Unfortunately, a few hours after unpacking we noticed the bottle of our tanning lotion was covered in ants --- again!
We were disgusted...and complained to the front desk, who assured us thta at 9am the next day we would have an upper level room with a king bed. We woke up early the next day only to be told we had to wait until noon....noon soon turned into 3pm, when we were finally moved. Despite being on the 4th floor, we still had the ant problem and found it IMPOSSIBLE to bring even a drink back to the room.
That leads me to "drinks inclusive" ....which is a total LIE. There was no alcohol in the drinks. I am in the service industry, as is my boyfriend.....it was obvious that the bottles used for pouring mixed drinks were NOT those used for pouring straight alcohol. The hours of this inclusive package were also a LIE. The bar opens whenever a waiter/host is available. Some days it was 11am and some days it was noon...but rest assured it CLOSED promptly at 10:30pm. On one evening we were denied ice at 10:35pm? We also were upset to find that the pool bar is NOT open. We were told that it is CLOSED for the remainder of the year!?!
I'd also like to address the "family" atmosphere. People swimming fully clothed. The infinity pool filled with kids toys. Drunken families in the pool until 11:00pm.....the pool closes at 9:30pm. Screaming in the halls, at all hours. Cats in guests rooms (pets allowed?). This hotel is a destination for locals who get away on long weekends with their families.....NOT a vacation oasis for tourists.
It was the equivalent of a Motel 6 with a great view...............
If you save all year for a vacation....this is not the place to go! Spend the extra $100 and go to the Dorado Pacifico!!!
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