Avoid the front desk. Staff volunteer to help you phone home and then charge you £2.50 a minute for every failed connection when you check out. Apparently this has happened to others and is a shame as everything else was fine.

My boyfriend thought our room was really ghetto, since it had only the esentials, and the shower was only 2 plastic frail-looking doors. But then he saw the pool at the top of the hotel and he felt in love with it! That was one of our fave spots to hang out, since there was no other people we had the pool to ourselves with a great view of Puerto Vallarta. The receptionist and bell boy were extremely nice to us. We even ask them to hold for our suitcases for a couple of hours till we did last minute shopping and they did. The room smell musty and our AC leaked, other than that it was ok. After all we just needed a place to crash after we were done with our excursions. They mop the room every day :)

This hotel boasted on Travelocity that they were an adult only resort and it was very frustrating waking up or going to sleep hearing kids screaming and crying. The hotel overall was nice, the food could've been better. I ate at a small place down the street the whole time.

I was booked elsewhere and changed to this hotel solely
for the adults only feature. NOT SO! Numerous
children were there, noisy and crying, etc. Front desk says
that tour companies and agencies book them and they can't
turn them away when they show up. There has to be some
person in hotel offering a children's rate or they wouldn't be
booking. FALSE ADVERTISING. Since the central courtyard
is surrounded by rooms, the noise echos upward.
On the plus side, the staff is especially nice, as are all
the folks I have met in PVR. Love the town.