First off, don't believe the negative comments about this place. They are not referring to the Los Arcos Suites. They are confused by the fact there are 2 other properties as well.
I booked my room through Hotwire, for $39 a night. The hotel is not on the beach...as it clearly states everywhere. It is only a quick 2 minute walk to the beach at the most...whoopi doo!! You can access the beach easily, and also use the facilities at the Playa Los Arcos...which is beachfront, and much more expensive...and actually the rooms are not as nice. BUT...it is on the beach...BUT only a very very few rooms actually face the beach.
The Suites...room was awesome, simply great. New looking, obviously recently redone. The shower (no bath) had lots of hot water and pressure. The toilet worked perfectly. The bed and pillows were very very comfortable. Coffee pot, 2 burner stove, toaster, mini fridge. All worked perfectly. As did the A/C. Room was cleaned everyday, and done very well. The pool area is nice, but doesn't get nearly the amount of sun as the other hotel (Playa) gets due to the surrounding buildings blocking the sun much to early in the day. Pool was clean and very comfortable tempature.
The staff was amazing, always helped with every little question I had...and I had plenty. I really loved the fact this hotel was situated where it was. So close to the beach...a very nice beach. Tons of shopping right there. It was located within a block of the best bar (my opinion and 65% of the locals as well) in all of PV.
I do not have one single negative thing to say about this place...I really don't know why someone would. The other comments you read about this place are obviously referring to possibly the older hotel across the street from the suites. That being the case, I can understand the negative reviews. The Los Arcos Suites is simply perfect in every way...highly recommended

I found out about this site from another irritated Los Arcos customer who said she was going to give a piece of her mind. This is the classic bait and switch. You get the awesome room online, and get there and its a dump. We had stains on the sheets and towels, and i killed one cockroach and trapped the second and took it as a gift to the front desk. they upcharge for everything, their pool towels are gross, and the staff is surly, and perfectly uwilling to accomodate you. I paid an additional $100 just to get a tolerable room, and was at the front desk yesterday and saw the same exact scenario happening with yet another guest. BUYER BEWARE!!!!

Being a bit of a snob when it comes to hotels, I found myself a little disappointed upon arrival at this hotel for a few reasons...

1) The picture this hotel advertises with makes you believe it is ON the beach. It is not. It is about 1.5-2 blocks inland. The real beachfront hotel is in fact another hotel, named Los Arcos Hotels.
2) The kitchen area and bathroom is very basic and dated.

In the end however, I felt that for the price this was an excellent choice. It was quiet whereas the Los Arcos Hotel that is right on the beach was quite loud. I know as I had to cross the busy street in the front and go through the noisy swimming pool area of it to get to the beach and to get my beach towel. At night the street in front of Los Arcos Hotel is packed with partiers.

Los Arcos Suites on the other hand is removed from heavy traffic and noise because it is is inland and because there are buildings between the rooms and the noisy areas to block the noise. I was able to sleep in every single day. While it could use a little updating to make it perfect, it is a good trade-off overall. It is also in a great location so it is quick walk to downtown, Rio Cuale, or to the less-hectic beaches in the south of the old town.

I just returned from PV - and before going I stumbled upon this link, which gave me great concern about the place my sister and I had chose to stay. The reveiws posted below prompeted me to call the hotel directly and confirm our reservation.
It also helped me clarify that there are 3 Los Arcos properties ... the Playa, the Suites and the Hotel. I clarified that our reservation was at the Suites. When the cab driver, who was arranged via the vacation package we purchased, tried to drop us off at the Playa, we had to tell him we are at the Suites. So be sure you know exactly which property you are staying at before you go. This may have caused the confusion for the folks complaining of not having their reservation honored.
Upon arrival we had NO trouble checking in. We found the rooms fine - very clean and roomy. When staying at the Suites you have access to the Playa, the beach and all the hotels ammenities. It is a lovely place. The staff was GREAT - say 'Hi' to Ignacacio [the best 'chico de cabana' in PV!. It is also in a GREAT location - just to the south of old town at the end of the malecon - where there are markets and good restaurants - even the curbside taco stands have great food! one thing to look out for ... 'cuidado andole' & remember that every dude says he's a millionaire after midnight!!