I have stayed their four times, twice at the hotel and twice at the Arcos suites and I have had to move each time. It seems when a person checks in they give you the worst room in the place and if you don't complain then that is what you get.They do have some ok rooms so after a couple days they will move you if you complain about your room, but they don't make it easy for you. I've never been their yet when I've not seen other people complaining about their rooms when they got there and my luck hasn't been any better. I am not a complainer but I feel like I should get what I pay for. My last vacation there I booked the Arcos suites so we could have the fridge and stove and balconey, when I get their they say their full and want to move me to the hotel which is supposed to be a up grade, the room was small and noisy on the street side of the hotel, no fridge or stove. I was told I could get the room I booked in four days, I finally got it in five days because they told me the people in that room booked one more day. I could go into my other stays there but I would run out of space. I like Puerto Vallarata and I like the downtown area better than the hotel strip now I just have to find a different place downtown to stay. Frustrated with the Los Arcos properties.

Let me start by saying I knew exactly which one of the three Los Arcos Brand hotels in Puerto Vallarta I wanted to stay at. After research and reading reviews, I chose Los Arcos Suites because I wanted something that was a little quieter. I didn't care that it wasn't right on the beach or didn't have a restaurant (like one of their other properties, Playa Los Arcos).

When I got to Los Arcos Suites (with my confirmation for THIS hotel in hand) which I had booked on their website and which I had confirmed via email, they told me that they had a room for me, but at Playa Los Arcos. When I explained that I didn't want that hotel, but the one I had booked, they checked availability, relented and gave me a room at Los Arcos Suites. So, lesson 1 -check, recheck and re-confirm if it's important that you stay at a particular one of the Los Arcos Properties. They all seem nice and are only within a block or so of each other, but if you desire certain amenities, (the suites have mini-kitchens) then I suggest you talk to a manager and make sure before arriving.

That was the only unpleasant part of my experience. Otherwise, the staff was incredibly friendly, gracious and accomodating. It's a nice atmosphere, has a mini kitchen, a TV that gets a few English language channels, it's walking distance to everything in Olas Altas and dowtown and I would definitely stay at one of their properties again. The maids came everyday and as long as you aren't very picky and don't look too closely, it's pretty clean.

Make sure you check out the happy hour specials at Playa Los Arcos restaurant/lounge across the way. It has views of the ocean and everyday from 1-3 and 6-8 they have 2 for 1 drinks!

First off, don't believe the negative comments about this place. They are not referring to the Los Arcos Suites. They are confused by the fact there are 2 other properties as well.
I booked my room through Hotwire, for $39 a night. The hotel is not on the beach...as it clearly states everywhere. It is only a quick 2 minute walk to the beach at the most...whoopi doo!! You can access the beach easily, and also use the facilities at the Playa Los Arcos...which is beachfront, and much more expensive...and actually the rooms are not as nice. BUT...it is on the beach...BUT only a very very few rooms actually face the beach.
The Suites...room was awesome, simply great. New looking, obviously recently redone. The shower (no bath) had lots of hot water and pressure. The toilet worked perfectly. The bed and pillows were very very comfortable. Coffee pot, 2 burner stove, toaster, mini fridge. All worked perfectly. As did the A/C. Room was cleaned everyday, and done very well. The pool area is nice, but doesn't get nearly the amount of sun as the other hotel (Playa) gets due to the surrounding buildings blocking the sun much to early in the day. Pool was clean and very comfortable tempature.
The staff was amazing, always helped with every little question I had...and I had plenty. I really loved the fact this hotel was situated where it was. So close to the beach...a very nice beach. Tons of shopping right there. It was located within a block of the best bar (my opinion and 65% of the locals as well) in all of PV.
I do not have one single negative thing to say about this place...I really don't know why someone would. The other comments you read about this place are obviously referring to possibly the older hotel across the street from the suites. That being the case, I can understand the negative reviews. The Los Arcos Suites is simply perfect in every way...highly recommended

I found out about this site from another irritated Los Arcos customer who said she was going to give a piece of her mind. This is the classic bait and switch. You get the awesome room online, and get there and its a dump. We had stains on the sheets and towels, and i killed one cockroach and trapped the second and took it as a gift to the front desk. they upcharge for everything, their pool towels are gross, and the staff is surly, and perfectly uwilling to accomodate you. I paid an additional $100 just to get a tolerable room, and was at the front desk yesterday and saw the same exact scenario happening with yet another guest. BUYER BEWARE!!!!