Spent 5 days had a great time. Staff was very friendly, helpful and bi lingual. We asked for a quiet room off the street, pool side with a bay view and got it. Slight musty smell in room but was not a problem. Very comfortable bed. AC did not work at first but maintenance arrived about 5 minutes after I called and fixed the problem right away. There was a safe in the room which eliminated the need to store valuables at the front desk. Great location. Close to many good restaurants and public transportation. I would stay there again.

If you read the negative comments about this hotel you will realize these people did not do their homework. The hotel is quaint, old, clean, and very friendly! When we arrived we were shown a room on the 4th floor and we were not happy with it. It was too small and did not have the view we expected. So we complained and were given an upgrade (for free) overlooking the pool on our second night. That room was much better! We stayed for six nights and had a great time. The staff was friendly (even Marta!) and accomodating. This section of PV is great for those who love great restaurants, galleries, shopping and people watching. You will be bored at an all-inclusive hotel with the same tourist everyday. Relax at the beach, have a drink, see the sunset.

My wife and I have been to PV 17 times in the last 18 years and have stayed in hotels and condos from Los Muertos beach to Nuevo Vallarta. We have stayed at Playa Los Arcos five times for a total of 39 days in the past three years.

This is a thirty year old family orientated Mexican hotel located in the heart of town with thirty year old Mexican plumbing. Note that you are in the center of town. Three sides of the hotel face busy streets. Many of the rooms are entered from the street side. And, the beach is the most crowded in PV. If you are looking for a quiet Hilton where the only Mexicans are the English speaking staff, this isn’t it.

There are many different types and prices of rooms, from very small, closet sized, “economy” rooms to mini-suites with kitchenettes. Average room size is about 240 sf. and most have balconies. There are no non-smoking rooms so we bring a can of Oust just in case. The hotel has just changed out the mattresses with thick pillow tops so that the beds are somewhat softer than before. Still not like home as innersprings are not widely found in Mexico.

The hotel and restaurant staff has always been courteous and helpful. We have never had a problem with having our room cleaned or stacked with clean towels. The front desk has always been responsive to our needs and restaurant/bar staff are as attentive as you are going to find in PV. I have never noticed any difference in treatment between the all-inclusive guests and the paying guests in the restaurant or bar. And speaking of, the all-inclusive option is a great deal. The most we have paid is $29/day/person. Breakfast and a couple of drinks with nachos watching the sunset and you’ve made your money back. We have actually paid as little as $15/d/pp. That said, I would suggest finding somewhere else for dinner as the food is bland to my taste. There is entertainment every night in the restaurant/bar.

All in all, if you’re looking for a modest hotel on the beach in the center of PV and have reasonable expectations, this hotel is a good value.

It is a 3 star hotel with a quaint lobby lounge area. You are not allowed to go up to your room after you check-in without being accompanied by the bellhop (squeezing a tip out of you). My fiancee and I have an issue whenever they do this since we usually travel light (ie 1 dufflebag or roller). Anyways, the elevator is quite dirty and old and we stayed in our room 316 (2 double beds) instead of getting a king b/c we were told this one was better since it faced the pool and had a balcony. The balcony was a nice touch w/2 chairs and a table out there also. Decor of the room tried to be colonial with beige painted brick walls. Lighting was dim and there were definitely mosquitoes in the room that were not affected by mosquito repellent. Pools were decent. Concierge was not open more than normal business hours (9-5) which is a problem when you're on vacation. Location is great as you are a minute away from the Melacon/Boardwalk and a great restaurant recommended by all the tour books is a block away. Our biggest peeve about this hotel is we happened to be there during Mexico's daylight savings time (which apparently is at a different time of year than the USA) and the hotel did not notify us in any way! Not by notice left under your door or voicemail message on the phone. Not even a sign at the front desk alerting people that time had sprung one hour ahead. Apparently we went around for a whole day unaware and the 2nd day had mass confusion and a rude awakening about this when we were trying to catch our flight back home. Luckily everything worked out but it really made for a sour end to our stay. Besides the hotel, Puerto Vallarta is nice to visit and food was deifnitely better than expected and pretty consistent among the resturants, but it's not worthy of more than a 5 days stay (especially if the ocean water is too cold to be in).