We read accounts on this very website and booked our trip by the high ratings people give this hotel. That was a big mistake!
the room was without a doubt, the worst i have ever stayed in.
the beds in the "double" room, were barely wider than a twin,
and were a two inch thick mattress, on a cement like foundation...
I am only 6' tall and my feet hung off the end of the bed. Even though we had been up for 30 hours getting to the hotel, neither of us could sleep, the beds were that bad.
the television set was a maybe a 12'' screen, and because the room was so small, had to be on a shelf suspended from the ceiling 8 ft. up in the air. Not only that, but the remote didn't work, aand i (literally) could not see the picture while i was changing the channel.
the bathroom, even WORSE! could not sit properly on the toilet, not only was the toilet seat broken, but also because it is an inch from the shower door, (which was broken) on one side and an inch from the sink (stained and mildew)on the other.
We have stayed in some pretty rundown hotel rooms before and some of the cheaper hotels in P.V. before, but the bathroom here (as well as the furniture) was awful, even by those standards.
We saw a "newly remodelled room, and didn't see a real big difference other than the t.v. was a flatscreen.
The staff was friendly...(at least until we complained)
the pool...forget it.
I realize that pools in P.V. are usually small, but In the internet pictures it shows a person floating with arms outstretched... and was probably touching both sides of the pool. Seriously, large hot tub, not a pool.
the continental breakfast was ok, although they were painting part of the hotel, so thats all we could smell while eating.
again, this is not a deluxe hotel. it is not even an average hotel.
i sincerely don't know how people can compare it to the 4 seasons?!?..Get REAL!
While we were there, not even one person said anything like what we read in the reviews, but heard a MANY people say they were over charged for what they got, and wouldn't be back.
I wouldn't stay here, even if it were free.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Other
Management Response
Mercuriostaff, Owner-Manager
(Management representative)
Mar 10, 2008
This reviewers comments are most interesting, and most disturbing. It is interesting that he claims, for example, that we were painting during his stay, and that there was a strong paint odor. No painting has been done since last fall. 2-inch matress on a concrete base? Yes, some rooms do have a concrete, built-in base...these are very common in tropical climates...but the matresses are top quality, certainly not "thin." And in a Double Room, there are 2 full-size beds (beds are standard...king, queen, full and twin) there are no twin beds at Hotel Mercurio. Mildew in the bathroom? Odd that so many other reviews here and elsewhere highly praise the cleanliness. Broken toilet seat and no space between the toilet and shower? How many inches or feet does one require? Our bathrooms are not huge, but are adequately sized.
This review seems to contain some serious factual errors, is completely out of character with the vast majority of reviews about Hotel Mercurio, and thus seems suspect. I might also point out that we have had no guest named "Wally Wood."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.