Let me start by saying that this resort is wonderful. I have read so many negative reviews about Velas that I after I booked with RCI I was a bit worried that I did the wrong thing. After staying there 14 May - 21 May I was very wrong in being worried. Our vacation was the best ever. We had a 2 Bedroom Unit (Room Number 2717) 2 meaning its a 2 Bedroom on the Seventh Floor, Room #17. It was a cornor unit so we had a full ocean view and a full side view of the Sierra Madre Mountains. The ocean view was from the living room with a wrap around porch with table and chairs that went from the front of the living room to the mountain side. In the Master Bedrm there was a deck out the slider that was seperate from the wrap around one, what a beautiful view to wake up to each morning while laying in bed and looking at the mountains and the cruise ships that come in to port. The reviews were correct in saying that the room needed some touch ups, but it was in no way outdated, and actually quite nice. Yes there were chips here and there, knicks on dressers and such, but its probably due to guests luggage banging into the furniture. The kitchen was fully stocked every day and you could actually cook if you wanted to but there is really no need to since room service is 24 hours a day with the all inclusive plan. Room service has two menus, one till 11PM which you can get anything the restaurants are serving and the 11 till whenever is limited but still a pretty good selection. The maid service was outstanding and our room was cleaned everyday with outstanding quality and at night it was turned down with chocolates placed on our nightstands.
Both restaurants at the Velas were very good. Andrea you need to make a reservation and changes its menu nightly, this restuarant is closer to the lobby. Ribera you do not need a reservation for and also changes its menu nightly and is on the beach basically. Has fantastic views of the sunsets and sunrises. Both have very good food. We usually ordered off the menu and found that the food was much better that way, sort of gourmet. The other two restaurants you can go to our Don Emilliano which is across the street at the Casa Velas is outstanding, 4 course meal and every bit worth going, cannot get in unless the guys have long pants and closed toe shoes. The ladies can where nice slacks, dress and open toe shoes. The Beach Club is another sister resort and is Asian overlooking the infininity edge pool with the ocean. That was beautiful and very good. Here you do not need slacks, shorts and sandles are ok. We were provided transportation to both sister resorts without a problem and reservations are required 1 day before but need to go and make them early. Two tours were included, one being a city and shopping tour and the other Cultural & Tequila tour. We did not do either but heard that the city one was pretty good.
They have three pools, one with the aqua bar, one being a quieter pool without the pool bar and music and a third being a shallow kids pool. The waiters were fantastic and responded with happy and willing service. The resort was 60% full at the time we were there, which was off season so the service we received was outstanding wherever we went. I can see where many reviews said it was poor and I can see that happening if you go in season the resort if just too big to get fantastic service like we did on off season, there are just too many people to make everyone happy in( in season). The resort has security around the resort so if any teens or anyone gets too out of control they are right there watching and observing, if need be they would approach that person. They do have pool activieies daily and there is a schedule at the pool on what is going on. Note: there are no floats offered from the resort, but people do bring there own or you cana buy them at the Medi Market on the resort.
Entertainment nightly was ok and they do change it nightly, but if you are looking for a bar and lounge this resort does not offer it. They serve drinks nightly watching the shows but the bar closes at 12 Midnight. At 10:30 each night the resort does supply transportation to the different clubs in downtown Puerto Vallarta and the Marina Area. At the pool they do announce where they will we going each day. Clubbing costs extra and you need to find your own transportation back by taxi, usually a $5 to $8 fare.
We did not do clubbing but my son did a few nights and said it was okay.
Timeshare people - I have to say that the timeshare people are a bit much. When you get to the resort your approached by a women (several different ones) they tell you about the resort and what it has to offer and then she goes into the bit where she asks if you want to buy a timeshare, very smooth I have to say. She offeres you all this free stuff, trips, spa treatments, etc.
We did finally give in and went to this 90 minutes presentation and made sure it was just 90 minutes and received 2 - 1 hours massages which we negotiated, they were only giving 1 and a snorkel trip for 3 plus the 4th paying $40. for. At the end we did not buy, very expensive to do since we already own one and the sales guy, the first one was friendly, but when he realized that he was not getting anywhere with us his boss came and was not very nice at all. We got up after saying no several times and ended it. Do not recommend it if you do not want to put yourself through that, just say no in the beginning. After we did not hear from any timeshare people for the entire stay. We did however go for our massages on the beach and it was the best message that I have every received, I almost fell asleep and it was for exactly 1 hour and every bit worth it. If you do not get it free from a timeshare presentation I do recommend getting one the cost is $60.00 per hour.
Oversall our family vacation was fantastic and very relaxing. Our kids ages 22 and 19 loved it and did not mind the entertainment or that there was no lounge at night. Being in Mexico is just so different from the states the change of being there is just so nice.
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