This was our first time visiting an all-inclusive meal and beverage plan hotel. Wow, there is nothing that is not available, from bottles of wine to preimum beverages and the menus are similar to 5-6 star resturants here in California.

We visited the Beach Club which is a part of Casa Velas and available to guests of the hotel only, for dinner a couple nites. The service and food quality is similar to the main Casa Velas but the fact your on the beach listening to the surf and enjoying a wonderful meal is awesome. They offer casitias type tables for up to four persons at no expensive.

The staff is as good as the hotel and food, they are very attentive and were good at reading the customer as to their needs. Regardless if it was a waiter, front desk person, or bartenter, room attentend, everyone one was there to make your experience something you would not forget.

We initially were shown a room, 605, which is considered an upgraded Grand Case. It's a one bedroom but we felt it was very dark with no view. It did have plunge pool. We were then shown a couple different type of rooms and settled on a regular Grand Case room which is attached to the main building. The room is very lovely overlooking the golf couse. It has a hot tub type pool on the patio. the room is roomy and beds outstanding. Our only complaint had to do with the bathroom. It was one room which had one sink and smaller counter, shower and tolite and a very small closet. Maybe not all rooms have similar layouts but I would try to get one with a larger bathroom and closet ourside the bathroom.

One complaint and a 99 positive things to say, we will be returning ASAP.

PS: Played the Marina golf course and found it challenging with a lot of water. Use the concierer to make tee times, found his pricing less than going direct to the club house.

I just arrived home after the most incredible week at Casa Velas. The staff there is outstanding. Although we had some problems with our reservations because of our time share, the staff was so helpful in remedying the situation. (I can't say that of the time share.) The food at the hotel and the beach club are better than I could have even imagined. Very nice and quiet. The massages were great too. I had to go back for a 2nd because it was so good! I do plan on going back.

My husband and I just returned from spending an absolute wonderful 7 days at the Casa Velas Hotel Boutique in the Marina area of Puerto Vallarta. This resort is the utmost first class and excellent in every way. Were were fortunate to have the ambassador suite, only 2 in the resort, thanks to Evelina (reception). The suite was absolutely exquisite. Evelina Martinez (reception) went above and beyond to make sure that we had the suite we wanted and made sure that our stay at the Casa Velas was the very best it could be. A very professional and a very kind and caring young lady!

Omar (reception) was absolutely fabulous as well. From the bellmen who greated us every minute of the day and who drove us to the beachclub; absoulutely fabulous and extremely friendly and helpful.

We would highly recommend this resort to anyone who enjoys a serene and very quiet setting with excellent food and extremely friendly service. Both pool and the beach club was excellent, no wait for lounge chairs or service. Service was excellent - Roger at the beach club was a great waiter. The food was decadent, especially the Tempura Shrimp!! A great presentation.

We have done a lot of travelling, especially to Mexico and the Casa Velas Hotel Boutique rates among the very best. Highly recommend this resort to Everyone!

Thank you for a very memorable and a very special vacation!

Uffe and Sue
January 13-20, 2008

The food and service are excellent. We were disappointed to find our room small and without a balcony or the highly advertised plunge pool.
On our first morning we were awakened at 8am (6am PST) by pounding. After 2 calls to the desk we were awake and the pounding stopped. Shortly after, we found the water had been turned off. Next we decided to get breakfast. We had a wonderful breakfast on the patio. We came back to our room to no electricity and were told it would be off until 4pm.
Well, lets try the beach club. It was beautiful and the service was great. We couldn't find the non-motorized water sports that were supposed to be included with our package.
Upon returning to our room, still without power, we found a note that the power would be off again the next day. The spa was also closed due to the power outage. We again complained. The power stayed on. The rest of our visit included free spa treatments and many apologies.
We would not stay here again.