Upon check-in had some issues with the reservation; although we had booked for four the front desk claimed there was only a reservation for one person and wanted to charge us extra. Had my friend not been hit by flying staples (the manager accidently flung them at her while he was trying to load them into the stapler) this issue would have taken longer to be resolved (we may have ended up paying $32 extra per person).
Another reviewer was right - there is a musty smell in the hall. Luckily that doesnt continue into the rooms. The rooms are clean, the balcony had a great view, the beds were alright.
No ice machine so we always had to call room service for ice, the housekeeping comes at odd hours of the day, the elevators and hallways were not ventilated (so they were super warm).
However, the pool was fantastic and the swim up bar had good drinks and excellent fajitas. They had enough chairs while we were there and the beds looked comfortable (for an extra 200 pesos a day). We enjoyed the restaurant by the pool for breakfast and the fresh squeezed OJ is perfect!
The guy selling tours at the towel desk offers discounts, dont be afraid to bargain!!!!
All in all it was a good experience, I'd go back!
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