The location of this hotel is excellent. Sierra Madre Mountains as a back drop, and all rooms have ocean views. The beach is small, but as good as beach gets in P.V.

The lobby area has great open space, nice decor, and wonderful ocean views. The rooms also have great views, especially the highter floors, but the decor is outdated, the towels are worn and rough, some of the tiles, dented or broken, the furniture stained. However the room was clean as well as bedding. Bed and pillow were very comfortable.

The staff, especially Abril, and Esmeralda, were rude. Some of the other staff were just a bit distant and cold. There are some staff, such as Douglas, and Julio who were very professional and friendly. Julio is a manager who was very recently transferred from another location and working on improving guests experience.

The breakfast buffet was good albeit a bit pricey, but during lower season, buffet no available, and the three times I ordered room service, the food was still expensive, but not tastey, and some just plain bad; old greasy hasbrown patties, tiny portion of fruit plate with browning bananna and old mango.

Was particularly dissapointed with the service. Although in the end Julio, new hotel manager, was helpful and flexible, and Douglas was just professional, friendly and with great customer service skills, but much of the other staff, especially Abril and Esmeralda, were just plain rude.

Most of all, BEWARE OF THE SURPRIZE EXTRA CHARGES THAT WILL BE ADDED TO YOU TAB AS A "SERVICE FEE" for every night of stay. A four star hotel should not charge gusts extra for using coffee in the room. They should not charge extra for providing towes, or access to a gym. They should not charge a service fee for a childrinds activity center that was closed the whole time I was there. I just felt like I had to be on the defensive at this hotel to avoid being taken advantage of (after a few bad expriences.)

We booked at the Presidente Intercontinental for two days after being in a 3 star all-inclusive resort in Nueva Vallarta, so my review rather compares the experience of the two resorts, especially as the all-inclusive resort was quite inexpensive compared to the Presidente.

First, the Presidente IS beautiful, although it's still made entirely of concrete, as are most buildings in Mexico. Even the bed frame was concrete! But everything at the Presidente is painted bright white, which makes it feel nicer.

The staff was very friendly. However, we had a bad experience with the laundry service. They promise "Get it to us by 9am, and we'll have it back to you that day." Well, by 9pm we didn't have our laundry back, , so I called the front desk. They promised to track it down. After an hour I'd heard nothing so I called again - the man promised to call me back in 15 minutes with an answer. No call. The next morning I called again, as we were checking out at noon. It was delivered to us late morning. I was not happy!

Our room had two queen beds for 3 people. But there were only 2 bath towels. I called down to the desk and they said they would send another towel, but one never came. The next morning I called again and they brought the 3rd towel - but when the maids came to clean, they left us only 2!

The restaurants are VERY expensive. The breakfast buffet, while excellent, was $20 USD. The Italian restaurant was very nice, but the food...well..I asked - in Spanish - for a simple dish of spaghetti for my son. Now, we'd seen some pretty funny spaghetti in PV, so I pointed to another menu item that featured marinara sauce, and explained that I wanted lots of marinara. Well, what arrived was a plate of noodles covered in seafood! (La mer...) I had to laugh. But that was the most expensive plate of spaghetti I've ever paid for at $16! Total bill for 3 people, with 3 glasses of their cheapest wine, was over $100. Ouch.

The hotel gym is very nice - a large room with treadmill, 2 bikes, and a weight machine.

The business center features 4 or 5 computers, but no print capability. Frustrating.

The pool is beautiful, but fairly shallow. It even has a 10" deep section. Read the signs and DON'T DIVE!. Has a swim-up bar and grill. Unfortunately, the grill closes at 5pm. Only dinner choice is the aforementioned Italian place.

So, yes, the Presidente is a nice place, if money is no object and you like the feel of luxury.

It was a great place, but a little far out; the food was great; the beach was small, but a nice quiet location.

My wife and I were married in Puerto Vallarta on March 24th and picked the Presidente for our guests since they offered us such a competitive group rate. We had been to Puerto Vallarta once before, but we were a little nervous considering we had never been to the hotel, it was a little ways out of town, and we had 60 guests to accommodate.

The Presidente did not disappoint. In fact, it far exceeded our expectations and our guests regularly congratulated us on our hotel selection. We had older adults, families with kids, singles, couples -- everybody had a great time at this hotel.

The service was outstanding, all around. The food was excellent--room service, Italian restaurant, meals by the pool, all of it was good. The beach was private and not crowded at all, and we were there during Semana Santa. The surf was pretty rough a few of the days we were there but it actually made for a fun time in the waves. The pool area was relaxing and you could pretty much always find a chair to lay out on. The rooms are HUGE and so are the bathrooms. Really, it was difficult to find flaws with this place.

The location and distance from town was not a problem at all, as this was a concern of ours. It actually turned out to be for the better since we were there during Easter and it gets pretty busy in town. It is about a 15 minute cab ride from downtown, and about a 5-10 minute cab ride to Mismaloya, and there was never any trouble getting a cab. Buses were also very easy to use, stopped right outside the hotel, they came regularly, and are very cheap.

We highly recommend this hotel. It is a little bit on the expensive side, but it is worth it. All of our guests had a awesome time and thought the cost reasonable. We will definitely be going back.