We knew not to expect much when we booked our stay at this hotel. It was by far the cheapest deal, so of course we knew it would basically be a place to stay with a roof over our heads. And that's pretty much all it was.

One positive thing to say is that our room was clean (even though it got flooded out a few times).

Aside from that...we lost our cable the second day and it didn't come back until the day before we left (we stayed there for 1 week). And they actually make you bring down the TV controller when you check out, as if you plan to take it back home with you. Riiiighht.

Our air conditioning (which was super loud) stopped working one day and it wasn't until the third time we asked the front desk to fix it, that they did. No sense of urgency.

One day we lost a few items at the pool. When we went to the front desk to ask about it, they said they hadn't seen anything. (However, the guys at the pool said they brought it to the front desk.) The front desk told us to ask security - who in turn knew no English and couldn't understand what we were saying. Luckily for us we ran into a guy who spoke both English and Spanish and was able to translate and get our stuff back. Without him, I can guarantee our things would still be "missing".

Our sunglasses were never "found". The front desk said they "think" they saw them - but never had them. They kept telling us to check in with them everyday - but no such luck.

There is a lady that has a desk just off to the side from the front desk. I believe she sells tour packages or time shares or something. She has got to be the most annoying person. We purposely did not buy anything from her. As soon as we arrived she was telling us to come see her. We told her that we would come down later (just to get her off our backs). Within 5 minutes of getting up to our room she called us - and tried making her sales pitch. It's ridiculous. It's like she stalks you. So much for a relaxing vacation!

A few days later I think she FINALLY got the hint we weren't interested in buying anything. While we were up at the front desk checking to see if our sunglasses were found, she kept shouting my name. I chose to ignore her. She then got very defensive and rude and said in a loud, over powering voice "I'm not trying to sell you anything!! I'm trying to help you. You think I'm trying to sell you something, but I'm not!!"

Like what kind of resort/hotel has a person like that?? Puerto de [--] hole!

The restaurant at hotel "Le Terraza" is probably the worst food establishment (if you can call it that) I've ever seen. It seriously made Denny's look like fine dining. We went for breakfast one day and they charged us 95 pesos per person. It was a buffet and I can't even begin to describe the slop they served. Like chopped up wieners and other mystery meats. I thought their omelettes would be the safe route but apparently not. They had absolutely no flavour. Gross! I just wished I ate the mini boxes of dry cereal instead. Oh and their "orange juice" was just "Tang". Definitely worth that money.....

The pool was the only good part of this dump. Without that, this place would be hopeless.

Overall, I think it would be worth it to shell out a few more dollars and stay at another resort. But I guess for $45 Canadian a night you can't really say much.

The big $100 food and drink credit is not in american $$.it equels 10.00 in their money..mis-leading ?? travelocity will push you to take the ground transportation through Tukari..RIP OFF !!It was $48.00 for round trip...our plane was late and they didnt wait for us..we got there and had no Tukari...you can take a cab for $5.00 total..each way.The hotel does not have filtered water in the rooms..you have to go buy water to brush your teeth and to make ice..we had a fridge w/o a freezer door so it takes about 48 hours to make ice..if you go to the bar for a glass of ice..you have to pay for it !!! Most of the staff do not speak english..you would think they would have at least one english speaking person around...dinner is buffet and it was pretty good..we left a $2.00 tip and the one english speaking person came up to us and said it was "not big enough tip" !!!!!!!!!!!!! The pushy promotion lady will call you at 8 am to start her daily speach about her promotions..when you tell her your not interested..she tells you she is a single mom with 5 kids and needs the commision !! The best thing about this hotel are the beautiful grounds and they are perfect..not a blade of grass out of place.oh..and you are not exactly across the street from the beach..you are quit far from the beach..you can`t see it and the store at the hotel...never saw it ??

I have very mixed feelings about this hotel.

First. My girlfriend and I decided to go to PV last winter, and wanted to go for an extended stay, our last vacation was 6 days, so we decided on 10 days. Neither one of us are rich by any means so for a 10 day stay, we couldnt really afford a super nice hotel.

I checked this site and found this hotel. From reading the reviews you see anything from great to horrible. I figured it was somewhere in the middle and booked it on expedia.

We booked the Jr Suite Deluxe, one step down from the Master Suite and one above the Jr SUite kitchenette. We arrived and were promptly checked in. A baggage person brought our bags up to our room, 3rd floor. Yes, no elevators, but Im 29 and in ok shape, so its not a big deal. If youre older and cant walk up three flights of stairs, dont stay here.

First bad thing. The description on EXPEDIA IS A LIE!!!! There was no AC in our unit. I figured all of the deluxe units would be the same, I found out that is very untrue. I think every single room is different, some have balconies, some dont, like ours, some have AC, some dont, like ours. Etc. Thus, if you get a room with what it has, great, but if you dont, watch out. The virtual tour is bull too.

Here is where the problems really started though. The next day we got up, did the pool thing(which is like the pics, very nice area) and came back to rest a bit after being in the sun for a few hours, and in the bedroom, all along the wall by our beds where your head is, there was a line of ANTS!!! 100s of them all along the wall. They were coming from a window in the room that didnt shut all of the way.

We went to the gigante down the street, VERY CONVIENIENT LOCATION, and bought some raid. I figured if I doused the window and the wall, it would be ok. I did so, and everything was fine that night after coming back from dinner and such. The next morning we woke up to a wall full of ANTS!! again! THis time there were even more! Gross!

Im not one who is going to go to the front desk and whine about every single little thing wrong with the place, as Ive read here, but I think this warranted a discussion with the front desk. However, I waited til the next night after again spraying the room and wall and window with Raid. Went to dinner the next night, Night 3, came back and it was unbearable, all over all of the walls, it was amazing. Id never seen anything like it. Then a couple of little lizards ran across the floor, and my girlfriend had had it. I called the front desk, at 10pm no less, and they actually moved us to another room. However, it was one downgrade to the Kitchenette, not the full kitchen.

However, that room was great. IT had an AC,mini fride, sink, coffee maker, cupboards, the description on expedia says two bathrooms, LOL, umm NOT!!

It also had a little living room, as had the other place, with some hard uncomfortable couches, which we never used. The bathroom was much cleaner, and NO WINDOWS in the wall to alllow ants. The rest of our stay in that room was cool. TV worked fine, got a few english channels that showed AMerican movies, rest in spanish, which I dont speak.

Like I said, its hit or miss with this hotel. If you get a great room, the price makes it very worth it, but if you dont, You will HATE your vacation.

On to the rest of the place. The location is ok. No restaurants within walking distance, that kinda sucked. Bus ride downtown is only 4.5 pesos, which is like 50 cents, and is only 10 mins, so thats pretty cool, you just walk to the front of the place, cross the street and they come every few mins usually. Or you can take a taxi for about 5 bucks, again, not too bad IMO.

The Pool area again was very nice, however when we were there, there were quite a few others and they lack enough chairs IMO. We had to skip a day or two at the pool as a result.

You might have read about the "timeshare" lady at the front desk area. ANNOYING!! She kept asking us to come to breakfast presentation at the restaurant, etc. As someone said, you find yourself sneaking past the front desk area, as its very open aired, hoping she doesnt see you. We finally gave in and said we'd go after being there a few days, and then she asked if we had a credit card. We did, but I LIED, knowing that if we didnt have a CC they didnt want us there anyways. So, if youre in PV and get hasseled for a Timeshare, tell them you dont have a credit card. They will leave you alone.

The restaurant sucks. No offense, the food isnt very good, the coffee is terrible. We ate lunch there once and breakfast once and hated it both times. Dont waste your time eating at hotels in PV, there are tons of EXCELLENT restaurants dowtown that serve all sorts of foods.

PV on a whole is excellent. We loved it. Very friendly people, lots of places to eat, excellent scenery, not too crowded. Only complaint are the timeshare people downtown constantly bothering you, you just ignore them, but it gets annoying bigtime when you walk past them alot. The "malecon" downtown is the place to be. Lots of bars, restuarants and clubs. Also go to the old town across the river. Best place for breakfast is Freddie Tucans in Old Town. Nice guy, plenty of space, good food. Not expensive.

If youre a vodka drinker, better have the cash available. 7 dollars a shot!!! I drink Vodka on the rocks, so a double on the rocks was 14 freaking dollars everywhere. Beer is cheap though.

Overall it was a fun time, once we got into a room that was nicer, yet we paid for the better version supposedly. I didnt bother asking for a refund as once you ask for something out of the norm, they all of a sudden cant understand english very well.

As stated, if youre thinking about this hotel, its hit or miss. Id almost suggest Jr Kitchenette instead of the Jr. Suite. w/ full kitchen. Again, the pics on expedia arent what we stayed in originally. There was no TV in an entertainment center in the living room, so hanging out in the living room was pretty pointless when youre trying to relax and just watch the tube.

If youre looking for a quiet place though, and a cheap place, if there arent any ANTS all over the room, its worth it. Although, when I come back, which I am, Im staying more towards downtown or Old PV, as thats right where the action is.

I guess overall, I cannot recommend this place, unless youre really cheap or if you feel you might get lucky with a tolerable unit. Good luck if you do...

Im open to emails with questions too about anything Puerto Vallarta I might be able to aide in...

Jason

My daughter & I shared a room for a week in Feb/06 at this little oasis amidst the hustle & bustle of the huge hotels. The rooms were clean, cool & quiet with no worry of leaving the patio doors open day or night. The pool was very clean & the surrounding beautiful lawns & gardens were immaculate. The little resturant had nice light meals & would bring it to you at poolside if you asked. There was a huge grocery store 2 blocks away (kind of like Wall Mart) The bus stop was a half block where you could go anywhere in the city for 45 pesos. Walking downtown took approx. an hour and it was safe to do so. Access to the beach was just across the road & thru a hotel, but returning to the Puerto de Luna really was an oasis.