We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Puerto de Luna All-Suites Resort and Puerto Vallarta?

We'll send you updates with the latest deals, reviews and articles for Puerto de Luna All-Suites Resort and Puerto Vallarta each week.

Puerto de Luna All-Suites Resort: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 28 reviews
28 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
8
3.0 of 5 stars
5
2.0 of 5 stars
6
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#81 of 103 hotels in Puerto Vallarta
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 20
Description: Mexican-colonial architecture, hotel is situated in the heart of the Hotel Zone, convenient to shopping, restaurants and marina. This description is based on information provided by the hotel.
Address:
Boulevard Fco Medina Ascencio 2500
Puerto Vallarta 48300
Mexico
Check Rates: $126 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Puerto de Luna All-Suites Resort

( 7-11 of 28 )
“Wouldn't do it again!!”

Puerto de Luna All-Suites Resort

2 of 5 stars
Denver, Colorado
Feb 21, 2006
5/8 found this review helpful

I booked this hotel via Expedia for a wedding that my husband, my in-laws, and I were to stay at. It was NOTHING like I expected. The amenities that they list for this hotel are non-existent. We were not impressed what so ever. The first night we were there, we had a gas leak from our stove. They did fix it, though. The entire first night we were there the fridge made this terrible noise. We told the front desk about it, but it was never fixed. We ended up unplugging it during the night. Also, bring your own pillow!!! The pillows were washed several times and were as hard as rocks!! The grounds facing the pool are very nice, but our balcony looked out onto a dirt lot. We also did not have a working television the entire time. We also had no phone, in order to have phone service, we were told to pay $20. Yes, it was cheap and cheap it was!!! I would not recommend this place to anyone!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: February 2006
Member since: February 21, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $126 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good for a budget traveler”

Puerto de Luna All-Suites Resort

Feb 11, 2006
10/10 found this review helpful

The hotel grounds and landscaping were as pretty as the pictures on the hotel and travel websites. The pool area was clean and well maintained. By staying at the hotel, we did have ready access to the beach, about two blocks away, via another hotel where there were arrangements made to allow Punta De Luna clientele to use the beach and chairs. The downtown was easily accessible by four and a half peso, blue and white buses Since it was slow season when we went just before the holidays in December, the hotel restaurant did not seem to have customers and we did not go there. Maid service was excellent, and the staff at the front desk was normally very helpful even if the English was sometimes hard to understand. The rooms seemed to be in line with the two and a half stars ratings seen on travel websites, but they were not quite as good as the pictures seemed to suggest, which is fairly typical of most hotels. Buildings in the hotel complex are 4 stories high and lacking elevators. We were given a room on the 4th floor. Since I had a bad knee, I asked for and received a different room on the lower level without any problem. Pictures of the hotel showed a lot of balconies and one might falsely assume that most of the rooms had balconies. It turned out that the balconies were only for the bigger rooms, which was a little bit of a disappointment since we really like to use balconies and did not have one. One other negative thing about the hotel was the minute we were checked in we were directed to a table to be signed up for what presumably was a time share presentation. The presentation, however, was called a “hotel grand opening” rather than a time share. By going to the presentation, one would be allowed to buy excursion tickets for half price. While we did sign up reluctantly for the presentation, we never went to it. Sometimes, we found ourselves walking quickly past the front desk area to avoid the “grand opening” people who appeared in the afternoon. Another little problem was that the hotel electric sockets only take two prongs rather than three. We like to drink tea in the morning and evening and had taken a three-prong kettle with us for this purpose. In the end, we bought an extension cord at a local store to make our three-prong kettle work.

One of the reasons that I picked the hotel off the website was its proximity to a shopping area. About two blocks away, there is a Gigante store that is similar to a super Walmart, which seems to be patronized mostly by locals. The store takes dollars as well as pesos. On our first evening in PV, we went there to buy food and found wonderful pastries for the next day’s breakfast. Unfortunately, we could not figure out the procedure for buying such goodies since no one else was buying them at the moment. A store manager came by and asked if we needed help. I explained our problem and the manager pointed out that we needed to get trays for the pastries and take them to the pastry counter where a price tag would be added to the bag. That was all fine and dandy, but next came a timeshare pitch for units in new PV. Being tired and not wanting to hear such a pitch, I essentially walked away. The manager offered my wife four free, rather than discounted excursion tickets, and even offered to pay for our groceries if we went to the presentation. We asked if it was a timeshare and received kind of an evasive answer about how they just wanted to show the place and “you can tell all your friends about it.” In the end, I had not heard the offer for free tickets and declined. After thinking it over for a few days, we did return to the store several times with the idea of possibly going to this presentation, but never ran into the manager again. In the end, I am glad that we did not go the timeshare route since we were able to do several excursions without spending the big bucks associated with them.

One trip that we made was for whale watching at Punta de Mita, which is on the north end of the bay. One can catch a blue and white bus by the hotel and go north to Walmart on the main street. About 50 yards past the blue and white bus stop is the place to catch a bus for Punta de Mita. Cost for the ride, one way, was 20 pesos (several dollars) each. The ride is about an hour long and leaves one by the restaurant row. When walking through a restaurant to the beach, we were approached by people offering boat rides to see the whales for $25 each. By going to the left as one approaches the beach, one walks past other restaurants, and eventually gets to the point where boats are anchored or tied up. Here, we found a tall Austrian boat owner, who offered to take both of us out for 400 pesos total (about 18 dollars each). The offer was also special since we were guaranteed to see whales or there would be no charge. We did see whales and they put on quite a show with a lot of tail splashing and bubbly water that was really the highlight of our trip in many ways. After seeing the whales, we had lunch at the Manana restaurant. The fish was prepared with an almond sauce and was the best fish that we had during the week. When it is not the whale watching months, the same boats will take people to the nearby islands for inexpensive snorkeling. The only negative thing about going to Punta de Mita, is that in making a visit there, blood banks may not accept donations from such visitors. When back in the United States, I was told that I would not be able to donate blood for a year after visiting the town because there had been a malaria problem at one time—something that was a great surprise since there was no evidence of such a problem.

Another excursion we took was to Yelapa. The inexpensive way to do it is to take a blue and white bus to old town. From there, catch a green bus that says Mismaloya to Boca, which is past Mismaloya and apparently the last stop. The green buses are 5 pesos each, while the blue and whites are 4 and a half pesos each. If one does not have the exact change, it was not unusual to get back one less peso. We started calling this the gringo tax. At Boca, one walks down to the harbor and then can catch a round-trip water taxi to Yelapa for 120 pesos (about 11 dollars ) each. In Yelapa, one can walk along the beach where the restaurants are to the small town and then up to the waterfall, which is a main attraction. Some of the people going to the waterfall were on horses, but it is not a difficult walk so the horses are really not necessary unless one simply wants to have the added experience. While in Yelapa, one of the catamaran boats from one of the regular PV excursions appeared. There was no place to dock and people had to unload from the larger vessel into small boats to get to shore. It seemed like it took an hour to load or unload these bigger excursion boats—something that was unnecessary with the water taxis. We had a fish lunch at one of the numerous restaurants on the Yelapa shores and then later relaxed on the beach.

In general, it is possible for the budget traveler to stay at a place like Puerto De Luna, have a wonderful time, and take in the major attractions with little difficulty.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: December 2005
Member since: February 11, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young singles, Older travelers, Families with young children, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $126 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Its okay”

Puerto de Luna All-Suites Resort

3 of 5 stars
Milwaukee WI
Jan 16, 2006
5/8 found this review helpful

Just came back from Puerta Vallarta, and stayed here for one week. The hotel is clean and quiet. The staff was friendly, but not all that helpful. The grounds are very pretty. My only complaint is that the restraunt had terrible coffee, so I would suggest getting a junior kitchenette, and brew your own. In addition, the location was not within walking distance of anything really, so be prepared for a lot of cab rides. Overall, I would stay closer to the downtown area, especially if you like beach access. But it was very serene and clean.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emurph's Summary
Date of Stay: January 2006
Member since: January 16, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
I recommend this hotel for:
Young singles, An amazing honeymoon
Was this review helpful? Yes No
Check Rates
Average price*: $126 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Enjoyed the place a lot”

Puerto de Luna All-Suites Resort

4 of 5 stars
Hamburg, Germany
Nov 30, 2005
5/7 found this review helpful

I booked the room by internet, it was a Junior Suite Deluxe with a full kitchen which was really big and had a nice view of the pool. The staff at the reception and at the travel agency was very friendly and helpfull with my requests like finding a special restaurant and making reservations for the tours we took. The beach Club in front of the hotel is very nice and they also let us use the pool of the hotel.
We had a very pleasant stay at the hotel for a very reasonable price. We'll go back again next time we hit Puerto Vallarta

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: October 2005
Member since: November 30, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young singles, Older travelers, Families with young children, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $126 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“3 stars? When pigs fly.”

Puerto de Luna All-Suites Resort

Sep 1, 2005
12/14 found this review helpful

I booked at 3 night package, through Orbitz, at Puerto de Luna Resort in Puerto Vallarta. Orbitz rates it as 3 star. My opinion, 1 1/2, maybe 2. The first night I stayed in a room that may not have been updated for 15 years. The A/C unit wanted to come out of its wall sleeve; the traverse rod was rusted; the drape was soiled; the mattress was very hard; the dresser was ramshackle; the mahogany plank onto which the bathroom sink was mounted was rotted out around the sink rim; the shower tub spout had a space of about 2 inches to the wall; the floor tile had many chips; the cable tv was full of snow. The following morning I woke at 7, wanting to take a shower. No washcloths. The desk said housekeeping wouldn't be in until about 8. At 8:15 a guy shows up with a bar of soap and a bottle of shampoo.
I had called the Orbitz rep the previous night and we met in the lobby the next day. He translated my complaints to the desk clerks, as only one knew a few English words. I insisted that rep and the desk clerk go to the room I had, to see the conditions for themselves. When I showed them all of the problems, the clerk offered me a different room. But I had to wait a couple hours until the guest checked out. However, that room turned out to be on the 4th floor of a building without elevators.
I wanted to show the Orbitz rep the 3 star Orbitz rating on the website, along with the 3 star rating for the Qualton Resort across the road, from which he had just come. So we went to the "Internet Center", which is an old, and I mean old, off-brand computer stuck in a room the size of a closet. None of the desk clerks knew how to start the computer, and a man appeared who did. The Qualton and the Puerto de Luna are as different as night and day, and the Qualton isn't as nice as the Fiesta Americana next door to it. The Fiesta is rated 4 star at Orbitz.
The Puerto de Luna has a "restaurant" that is not open for dinner and is not air-conditioned. It's more of a coffee shop than a restaurant. One day I ordered a club sandwich with fries from the menu. It came with a clump of lettuce and a slice of tomato instead of fries. When I asked for the fries the owner said they had none. The first night I had asked the clerk where the ice machines were. Not only were there no ice machines, there was no ice in the hotel.
Anyone experienced reviewer who rates this as a 3 star hotel is either on something or took a bribe. I strongly advise anyone expecting a 3 star experience to look elsewhere.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: August 2005
Member since: September 01, 2005
Was this review helpful? Yes No
Check Rates
Average price*: $126 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Puerto de Luna All-Suites Resort

( 7-11 of 28 )
Travelers Who Viewed This Property Also Viewed
Location: Tenacatita, Pacific Coast
$135*
Check Rates
Location: Puerto Vallarta, Pacific Coast
$96*
Check Rates
Location: Puerto Vallarta, Pacific Coast
$174*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Puerto de Luna All-Suites Resort? Share your experiences!

Do You Own Puerto de Luna All-Suites Resort?

Puerto de Luna All-Suites Resort Address

Boulevard Fco Medina Ascencio 2500, Puerto Vallarta 48300, Mexico