Reviews about this place run the gamut, so rather than rehash and rebut, following are impressions gathered from a weeklong stay, which began Easter Sunday.
The Good:
1. The room. In any case, not much beyond the basics in the way of furnishings, but we got an unsolicited free upgrade to a honeymoon suite at check-in!! The patio door opened to the pool area, with a partial ocean view. And it was nice to be welcomed with a beautifully (though a bit gawdily) made bed, chilling bottle of bubbly, and large plate of fresh fruit.
2. The staff. Friendly and reasonably efficient, usually more so if they thought they'd get a tip. Housekeeping was a little unpredictable, though. Bonus was that we were only asked once if we'd like to sit through the timeshare presentation, and only had to say "no" once before it was understood that we didn't..
3. Mornings. Coming from Oregon's climate, there were few things better than coffee and a leisurely breakfast on the patio of the snack bar overlooking the beach. We much preferred the relative quiet, sunshine and panoramic view, over the broader buffet offerings of the main restaurant. Even saw mother and baby whales from there twice during the week.
4. Location. About halfway between the Marina and town, a 40 peso ($4) cab ride to either, about 25 minutes if you're walking. Another location plus is that there are few beach vendors in the area.
5. Mar y Tierra, the taco stand across the main street into town from the resort. It doesn't look like much, but according to at least one cab driver, their tacos are the best in town. From our limited experience, we'd agree.
6. The price was right! But, in Mexico, you generally get what you bargain for.
The Not so Good:
1. Food. Chicken and fish served 7 different ways (if they held to pattern) in the main restaurant, depending on the day of the week. And no particularly good or interesting preparations, even on "Mexican" night. Specialty restaurants were a bit disappointing, too. After our first fully day, we began seeking alternatives for lunches and dinners, usually ending up somewhere outside the resort.
2. Drinks in the restaurants and at the bars. They're included in the price of course, and maybe that's why, almost regardless of what you order, it won't taste like you're expecting/hoping. Even if you're a generous tipper. I ended up sticking with the beer, specifically Pacifico..
3. Noise! The resort is built in a U-shape around the pool, with rooms facing either inside or outside. Rooms facing inside are exposed to noise almost all day, whether from the pool area, the evening "entertainment" or the bar, which is open until late into the night. Outside rooms fare better, unless they're close to the lobby, as was the case with my daughter and her friend's, who got the double whammy of a lousy view and lots of noise.
4. The pool. As has been said, the water's too cold (it's probably not heated). The swim-up bar is a nice feature, but if the drinks are lousy...... And we found that even when we wanted to swim, the pool was often usurped for organized activities, "tequila volleyball" for example. Maybe that was because of spring break, though.
5. The beach. Too narrow for lots of beach activities, and too steep for some water activities. And rocky. You won't see anyone diving for digs in the beach volleyball court (well, unless they've had a few too many). The sand isn't soft either; pretty grainy. Makes for nice photos, though.
Other:
1. Internet. The resort's website lists internet connectivity as an amenity, but you might have to pay, or rent one of their laptops to get wi-fi. Laptop rentals are 30 pesos/hour, double the cost of using one in the shop across the street.
2. Phone service. Only mentioning this because of the previous review. I called three times to our home in Oregon from the phone in the room, and was told by the hotel's operator that the charge would be $3/minute. Between those and several hours of laptop rentals, I didn't question the total $35 charge on my bill at checkout.
3. Clientele. As has been said, lots of Canadians, young families to middle-aged empty-nesters. And, when we were there, about the same number of Mexican families. Most other Americans we met were either young couples or spring breakers.
Would we return? At our stage in life (early to mid 50's), we'd decidedly not return to Canto Del Sol, and maybe not even Puerto Vallarta. We'd forgotten the almost constant pressure tourists are under to spend money, whether it be for chicklets gum, or a timeshare. If we do return, it will likely be to one of the smaller hotels south of town. The coastline there is absolutely stunning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.