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Dreams Puerto Vallarta Resort & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 1,044 reviews
1,044 Reviews
5.0 of 5 stars
560
4.0 of 5 stars
308
3.0 of 5 stars
75
2.0 of 5 stars
61
1.0 of 5 stars
40
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 101 hotels in Puerto Vallarta
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 337
Description: Resort Hotel in 2 unusual arc-shaped buildings facing Bahia Banderas & the ocean, surrounded by unspoiled tropical jungle. This description is based on information provided by the hotel.
Address:
Carretera Barra de Navidad Km. 3.5
Playa las Estacas s/n
Puerto Vallarta 48300
Mexico
Check Rates: $421 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Dreams Puerto Vallarta Resort & Spa

( 64-68 of 1,044 )
“It was OK...”

Dreams Puerto Vallarta Resort & Spa

3 of 5 stars
Kitchener, Ontario, Canada
May 4, 2008
6/8 found this review helpful

I recently traveled to Puerto Vallarta with my partner and our two friends and decided that Dreams was the place to stay based on many good reviews, the private beach, and the location. We've been to the Mayan before and had an amazing time there...so I have to admit our expectations may have been a bit high. It wasn't all bad, but it did not compare on many fronts.

Skyservice was our airline...not bad...better than Transat. The airport looks brand new and the check in/out process was smooth. Watch your back when you arrive...they funnel you through a few spots where there are a ton of timeshare reps posing as your vacation reps. We got talking to one guy who said he was from Signature Vacations, but quickly realized that he was trying to get us to attend a time share meeting and got the heck out of there. Our real Signature rep was waiting with open arms and quickly had us on our way to the resort.

We checked in on a Friday evening and were disappointed to find out that our king size bed was not available. Like many others who have written reviews about Dreams, we were asked to stay the first night in the old tower on the main floor. We reluctantly agreed, but overheard our friends with the next employee getting a room in the new tower, so we got right back in line to find out what was going on. Apparently the old tower was fully booked which is why they got the new room...not impressed, we pushed back a bit and eventually got one night in the new tower as well. They overbooked, so we felt we deserved some compensation. While the employee that we dealt with made a few remarks about getting into trouble by his manager, overall he was pretty accommodating. The new tower is amazing. Rooms are huge, views are brilliant, and there is a jacuzzi on every balcony. We had a great time that night, drinking on the balcony and relaxing in the jacuzzi. Next morning we moved to the old tower and finally unpacked our things. The old tower is OK...not great, but not awful. The biggest complaint I had was the noise. The walls look like concrete...but have a texture like popcorn ceilings and I'm pretty certain they're hollow. We were unfortunate to have a couple of young guys next door who decided to party every night around 3 AM, smashed a few bottles, and kept moving the furniture around which would squeal on the tile floor and reverberate into our room. The hallways were loud too. You could hear people's exact words as they walked by which was a pain in the early morning. Bathroom was clean, spacious. Water pressure sucked, but really who cares. The room service was decent and they were very good about cleaning each day when you were out of the room. I'd rate the room 3/5.

The food was OK as well. What's nice about Dreams is that there's no limit to how many restaurants you can visit. There's a nice buffet for breakfast and the restaurants were all quite nice for dinner. My favourites were Sunset Grill and Portofino. The seafood one left something to be desired. Lunch was another story. The buffet was open for a few hours and if you missed it you were out of luck. There was a small grill on the beach but after one raw hamburger we didn't go back. I'd rate the breakfast and dinner 4/5 but lunch was 2/5 at best.

There are 3 pools at Dreams but one was off limits the entire week which was a bit annoying. They kept roping it off for parties and weddings. Understanding that it was a bit remote and shaded, it made sense that they'd do this, but when they advertise 3 pools they should really ensure they're all available. The adult pool is nice...bar there is closeby and the staff were very friendly. The other pool (main pool) was busy but not to the point of crowded. The swimup bar was always crowded so you had to be prepared to wait sometimes. The beach was very private...sand was fine...but the water is murky, almost green. That's the big difference between the Mayan and PV...the water is nowhere near crystal clear. We swam once. The other days there seemed to be a lot of jellyfish out and about so we steered clear of that. One guest got stung by a stingray, but that was probably an isolated incident. There were tons of chairs, almost all shaded, and it wasn't hard to get a good seat each day. I paid about $65 for an hour on the jetski which was a lot of fun. They had kayaks too which were free.

For 4 gay guys, Dreams was fairly comfortable as far as the overall environment was concerned. The employees knew we were gay and treated us just as well as everyone else (try going to Jamaica and you won't find this to be the case). In fact, I found some of the guests to be way more intolerant than the staff. We overheard a few conversations about a male couple that had dinner together on the beach that made my blood boil, but we opted to ignore it and have a good time. You can't expect everyone to be open to everything. There were a few other groups of gay folk there too...but everyone seemed to stick with their own parties. It's not a hugely social resort...people are there to relax and that's why we went.

Day trips...we did a few. My friends did the dolphin trainer for a day which was about $295 each plus another $100 for pictures. They had a great time. Caution...they say you can't wear sunscreen because of the dolphins, but put it on your face and neck otherwise you'll get scorched. Everyone but me did the outdoor adventure with PV Adventures (rappelling etc) and again had a great time. They left around 8 and were back by 2, so it was nice that it didn't take up a whole day. I went horseback riding which was a lot of fun too. The only downside was the bus that took us there...it made several stops along the way and didn't seem to be in any hurry to get to the ranch. We caught the bus at 8:30 and didn't arrive at the ranch until about 11. There was a nice lunch afterwards with some tequila sampling...which made up for the long bus ride!

Puerto Vallarta is about 5-7 minutes away by cab. It will cost you about $5 to get there by cab. Once there, it is probably safer than a lot of towns in the US and Canada. There are tons of shops, the boardwalk is magnificent, and the Church of our Lady of Guadalupe is beautiful. The whole part of town that the tourists go (Old Town) is cobble stoned...very pretty. Be prepared to bargain and if you don't get what you want just walk away because the next store will have the same thing but cheaper. We found a few nice pieces of artwork but had to do some heavy bargaining to get them at reasonable prices. The flea market is a bit less...upscale...so be prepared to see little kids selling Chiclets and parents using them as emotional bargaining tools. There were lots of shopkeepers who would point out their kids and talk about how they relied on the money from tourists to go to school, etc. A bit heartbreaking at times. One night we went to a few clubs...Paco Paco was deserted so we went to this other place called Manana which looked like one of those Vegas clubs you see on CSI. There was a pool and a waterfall, a big stage, etc. It was a bit more lively but we were so tired by then that it was lost on us.

We also took a water taxi from Boca de Tomatlan to a remote beach called Yelapa. It cost about $18 per person and wasn't worth it. The taxi left around 1 and took almost 45 minutes to get there...and returned at 3:30. The beach was very stony and there were tons of locals selling crap...they were polite enough but would keep circling back over and over again to see if you wanted to buy something. There were a few of these folks on the resort beach at Dreams too which surprised me. They were a bit less frequent with their visits though...the resort probably let them sell on the beach only if they followed certain rules.

We didn't use a lot of the other facilities at the resort, but they had internet for a fee, a gym, tennis courts, a spa. The main bar was very nice...great views...and the staff were very friendly. I was surprised at how rude some of the guests were...particularly some of our friends down south...but the staff at Dreams took it all in stride. I was impressed with them overall...not pushy, didn't have their hands out for tips, very accommodating to our needs. They were all fluent in both Spanish and English.

Water was fine...it was all bottled. No issues there.

If you're taking kids to Mexico, go to the Mayan. Puerto Vallarta is an adult resort town...there's not a lot off the resort for kids whereas the Mayan has a lot more ecotourism type activities that would appeal to the younger crowd. My partner and I have two kids and next time we visit Mexico we're taking them...and will return to the Mayan.

Overall, we were pleased with our trip. Would I go back? Probably not...did all there was to do in PV. The resort itself was not enough to convince me another stay is in the cards.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWTraveler1980's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: April 29, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $421 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Honeymoon”

Dreams Puerto Vallarta Resort & Spa

5 of 5 stars
Southern California
Apr 30, 2008
4/4 found this review helpful

This review is long overdue... My husband and I stayed at Dreams for our honeymoon a few years back after we had to abruptly cancel our honeymoon in Cancun due to storms. But, can't wait to go down there again!

We were greeted at reception by a glass of champagne, it was wonderful. Throughout our stay the staff was exceptional. The surroundings were beautiful, the lush foliage gave a very tropical feel and we loved the private beach.

We had an exception time at Dreams. The room itself was not lavish, but clean, bright and simple. The view of the ocean from the room was amazing.

We appreciated that there were several pools to choose from, all were beautiful and had easy access to cocktails! In reality we spent most of our time at the pools and it was fabulous!

We stayed at Dreams for 7 days, and I have to say the food was not sensational. The food had a similar taste at all the restaurants onsite. It's not that the food was bad, we certainly ate our fill and overall enjoyed it... I just like a little more variety in my diet and felt like I was eating similar food day after day. My favorite restaurant was the mexican restaurant onsite (forgot the name).

One bonus to this hotel is that you can pretty much find whatever type of vacation you want. There are activity staff that always have something planned in case you'd like some activity during your stay. But, surely if you just want to relax by the pool/beach with a cocktail, you could do that too!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michelle_sd's Summary
Date of Stay: October 2005
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: April 30, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $421 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“FANTASTIC! No reason to leave...”

Dreams Puerto Vallarta Resort & Spa

5 of 5 stars
Boulder, Colorado
Apr 30, 2008
6/6 found this review helpful

I was nervous doing an all-inclusive in Mexico and getting trapped into bad food/service/rooms, thankfully I trusted the previous reviews and went with Dreams. WE LOVED IT!

My boyfriend and I went for a quick four day getaway and we did not want to leave, nor did we leave the resort.

Here are some tips from our stay - arrive early (we got there at 1:00) - we had a choice in rooms - we stayed in teh original tower which was lovely and we asked at check-in for a balcony, no problem also got a king size bed - it was a great room. No robes when we arrived but a quick call and they were there.

The restuarants are great, Portofino was our favorite- the service was excellent - lamb was great- carpaccio amazing! Seaside for a nice lunch, Oceana for dinner was great as well.. for breakfast too - much better than the buffet. But the best was room service on our balcony... lovely granoloa and fresh fruit and juices. El Patio we never went to...did not appeal to us... World Cafe we just did the one breakfast buffet and it was loud and not the best way to start a relaxing day in our opinion.

The pools - the center pool is party central - it was a bit much for us. The other two pools are much more relaxed for reading a book or a quiet swim without people drinking around you. The pool bar in the center pool gets that party going if that is your scene.

The beach - get your chairs by 10am - sun comes to the beach around 10 - the area over by the original tower and Oceana is nice and quiet and has a bar plus a server on the beach.

We tipped - a dollar a drink, five for dinner, ten on our last night because we loved our server, a dollar a bag, also tipped the maid. People appreciated it and their wage in Mexico is so low every bit helps.

It truly was a great place. If we had stayed longer we may have ventured out but we saw no reason to leave a place where we were treated so well and loved the food, atmosphere, etc.

We would definitely go back!

  • This TripAdvisor Member:
    • Liked — the service, location and private beach
    • Disliked — the center pool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viv37's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: April 30, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $421 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“They call this place "DREAMS"”

Dreams Puerto Vallarta Resort & Spa

Apr 29, 2008
3/23 found this review helpful

This hotel was absolutly awful, I booked the room after viewing it on line, these rooms looked beautiful. But to our suprise there was NO balcony, the couch in the room was soiled with ,only god knows, the linens on the bed were staind from top to bottom and the bed was pushed up to a concrete wall. How Romantic!!! It doesn't stop there, in the bathroom the hot water knob was broken, the scale was rusted and there was a standard size toilet seat on the elongated toilet bowl. So when anyone sat down they sat on the rim of the toilet bowl, how GROSS. The phone was broken and so was the safe, I offered to pay for an upgrade but they said they were all full. Sounds like a real nice six golden apple huh!!! If you plan on vacationing at this resort I suggest you book it somewhere else, this hotel was TERRIBLY DISCUSTING!!!!!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BADDREAMS's Summary
Date of Stay: November 2007
Member since: April 29, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $421 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dreams/Camino Real”

Dreams Puerto Vallarta Resort & Spa

5 of 5 stars
San Luis Obispo, CA
Apr 29, 2008
3/3 found this review helpful

My wife and I recently returned from a 10-day stay at Dreams in PV. It long was our dream for our 2 daughters and hubbies to join us and this finally was it. I wont add much to the many excellent reviews except to say that we loved every minute.

We have been going to the same resort, essentially yearly, since 1991 when it was the Camino Real and then the Westin Camino Real. Overall I think the switch to Dreams has been positive, except we do miss the old elegant restaurant (where el Patio now is) that was La Perla ... it put all the good Dreams food to shame, but outside of that, all is good.

As has been said, the staff is a major part of the experience, and we have come to know a lot of them and look forward to seeing them each year. At the front desk, Javier and Oscar are great. The conceirge Gergorio has been there forever and always welcomes us "home."

Having said that, the switch to an AI has made us notice that most folks dont even know the excellent food and fun experiences to be had downtown PV.... we still try to take a few evenings and lunches down there, and also walk into town along the Conchas Chinas beaches onto Los Muertos beach and then over the river to the Malecon. There a plenty of good neighborhood restaurants as well as marvelous world-class upscale places to fit any budget.

One past complaint has been the hard beds .. but this time we saw them replacing the beds. Ours had been done and we were more than comfortable. The view from any room is spectacular.

What is not to like! BTW, I have always gotten very good rates using a travel agent to get me air-and-transfer packages thru companies like Apple Vacations, etc.

Antonio
San Luis Obispo, CA

  • This TripAdvisor Member:
    • Liked — The personable staff that remains pretty constant and the grounds/location.
    • Disliked — All-inclusive deters travelers from finding downtown PV food and shopping and fun.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPI-Guy's Summary
Date of Stay: April 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: January 29, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $421 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Dreams Puerto Vallarta Resort & Spa

( 64-68 of 1,044 )
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Dreams Puerto Vallarta Resort & Spa Address

Carretera Barra de Navidad Km. 3.5 | Playa las Estacas s/n, Puerto Vallarta 48300, Mexico