(A mid-November 2006 two-night stay)

First, I have to say that I would recommend this hotel to someone travelling to Mexico City.

The facility is very, very nice, with a great looking lobby, a big bar area, nice restaurant, and comfortable seating areas on the first floor. Everyone in my party got a great room. I never figured out if my room was an upgrade or not, but I did end up in a suite: a living room with a table to spread out my work, and a sizable bedroom with very comfortable bed. The bathroom was roomy, with both shower and bath and free bottled water, a nice touch. I would have to say it was an above-average room in most respects. One negative was some wear and tear noticed on the doors, which lookd like some angry guest spent a lot of time kicking them for good measure.

The buffet breakfast in the first floor restaurant, which was included in my room rate, was very good and included some typical (and tasty) Mexican standards (you could probably live for days off of a Mexican breakfast it's that big and that good). The bar area was big had a little trio playing in the evening, and served good snacks and a very good margarita according to my travelling companions.

And all of this at reasonable charges, whether talking about the room or the food.

I have a mixed review with regards to service unlike everyone else, though:

The concierge was excellent, arranging for a car to transport us around the city for two days, Everything was as promised with no muss or fuss, and the driver and SUV we had were excellent. Also, the hotel let me charge both days' worth of driving to my hotel room, obviating the need for extra cash in bulging pockets on that second day.

On the other hand, check in was slow and one of the people in my party was given someone else's room (this led to some embarrassment later). The business center was only serviceable and understaffed (only one person there) and later difficulties with the wireless connection took too long to be resolved as the in-house expert was not immediately available. Breakfast service at the restaurant (La Jolla) was listless, with waitstaff disappearing for extended periods. These annoyances keep me from giving this hotel 5 stars.

Again, though, I must stress that I would come back to stay and would recommend it to future travelers.

I stayed at the Marquis Reforma Nov 14-17 2006 while attending a conference at the Banamex Center in Mexico City. This was my first trip to Mexico City. I was traveling alone (female, mid forties, my command of the Spanish language is limited to the vocabulary needed to order drinks in a bar or tell someone to wash their hands.) My goals for this trip were to take care of the business that I was there to do and try to see a little bit of Mexico City, safely.

The hotel met all of my needs, I would return in a heartbeat.

My room was outfitted beautifully with robes, fluffy duvets (triple sheeted) and a beautiful marble bathroom with a deep soaking tub, makeup mirror and powerful hairdryer & a phone. Lots of amenities inlcuding bath gel; shampoo; conditioner; shaving cream and a razor. Plenty of hangars and a programable safe large enough for my laptop. Large TV with a few english speaking stations.

Two bottles of water are provided free each day. Fruit and candy is provided with the turn down service each evening. Mini bar is stocked with everything from cookies, to cognac and condems. (The beer is cheaper then the soda!) The internet connection is wired and connected w/o any problems. The charge was $20 USD per 24 hr period. I requested an iron and an ironing board, I recieved a clothes steamer, but it worked fine for my needs.

Most of my transportation was arranged through the hotel. $880 pesos for the airport transfers; $180 pesos each way to the Banamex convention center ($100 to get back arranged at the site); $80 pesos to the museums. Cars were all late models, good condition, excellent drivers, and I was able to add the transportation costs to my hotel bill. I cant say enough about the concerige service --it was simply outstanding.

The spa and fitness centers are beautiful and modern. There was a $15 USD charge per day to use the pool/spa area. The fitness center was free. It was in a wonderful atrium setting and outfitted with newer treadmills, stairmasters, ciruit training equipment, flat screen tvs, and plenty of water.

Margaritas in the lobby bar were around $100 pesos, and small, but powerful!

The restaurant offered excellent food and spectacular service. Breakfast was about $160 pesos for the buffet (the best buy) lots of choices, plenty of juice and coffee. Dinners were around $250 pesos. I often brought a book to read and never felt rushed. Room service offered the same menu and delivery was quick, presentation superb, food was hot.

The business center was nicely outfitted with plenty of computers and helpful personnel. The charge was $50 pesos per 15 minutes of computer use. The spanish keyboard slowed me down, but the internet connection was fine.

The ATM and the Gift shops are hidden away on the lower floors, ask for them and the concierge will get someone to take you there. You can get beer, snacks, water, chocolate at the gift shop and well, pesos at the ATM.

I loved the public areas of the hotel, deep couches and conversation areas and beautiful sculptures and artwork.

I would highly recommend this hotel for adults travelling for business or pleasure. Not so sure about families- I think kids would be bored here.

Our room was fantastic -- we had a suite for 2 adults, and 2 small children.

Buffet breakfast was great, and for no more than you would expect at a large business hotel.

Little kids were not allowed in the pool. Bravo!

The car service was easy, cheap, and safe.

The location of the hotel is great -- just a short walk to the subway or the park. The area "feels" safe.

Laundry service was quick and timely. We had fresh fruit in the room at night.

But it was the conciegre desk that makes this hotel super -- they helped with connections, with cars, with directions. They helped with reservations, with tickets.

They knew our name, and were personable.

Our infant son was injured in the park when bitten by a wild animal. The concierge desk immediately produced a hotel doctor, and provided translation for us. They expressed personal interest in our family. By the way, our son was just fine!

I have stayed at almost 75 international hotels -- this was by far the best staffing I have ever experienced.

I would not hesitate to return or recommend.

Stayed at the Reforma for three nights in early October. Reserved through AmEx Fine Hotels and got upgraded to a suite, plus free breakfast buffet and two complementary massages at the spa. The room was spacious and well appointed; the only flaw was that I could not get the network connection to work. But there was wireless on the bottom two floors and a nice business center. Concierge was able to get reservations at Contramar (fantastic seafood restaurant a few blocks away) on short notice. Location is great; walking distance to Zona Rosa, Roma and Polanco neighborhoods plus subway stop three blocks away. Staff all very friendly and helpful. Will definitely stay here again. For once a 5-star hotel that totally lives up to its rating.