I expected more from this hotel. It's expensive only for its location. My room was small and a little run down. Restaurant food was fine. Location is good for anyone arriving late or leaving early, but besides that I would recommend something other than this hotel. SAFE TRAVELS - thedonk

It is definitely overpriced for its quality. What's more, the management is pathetic. They charged me a deposit of $100 dollars to make phone calls, and instead of giving that back to me at check-out, they deducted it from my bank account. I've been communicating with them but they are so slow and inefficient, and I still have not gotten the money back. Two months have already passed since. I don't even want to recall this terrible experience....

My wife and I read the reviews after booking needless to say we worried. Landing in Mexico City there was a smell of petroleum. This smell on weekends for some reason is more evident. Needless to say the service at the Hilton was great. I accidently booked a twin room and Roberto the manager of english decent was kind enough to upgrade the bed for us with no problem. The bell boys very attentive. The overall service was great. The room was up to standard of those Hilton is know for. You have to insert the key card in to the power activation devise near doorway for bathroom power. internet for wireless or wired customers is free. We stayed two nights prior to final destnation and they were great. I give the Hilton Mexico City staff a thumbs up for making our stay a good one.
The smell that some complain about is raw petro fumes not sweage. Just run water for 30 minutes in tube and flush toilet two times when smell comes uup and it stops it for a fairly good time its only happend Saturday no smell detected on Sunday night nor Monday morning.

We plan on returning in July and the Hilton Mexico City Airport is our choice again.

The last reviewer was exactly right about this hotel. Sewage smells coming from the bathroom, rooms that overall are not Hilton quality. If you are arriving late into MEX and absolutely don;t want to have to take a late night cab ride to the main hotels on Reforma or in Polanco, then be prepared for an overpriced disappointment. the convenience factor is unbeatable as long as you know what you are getting into. Since construction is ongoing near the hotel entrance, good luck even finding your way to the elevator. And forget about internet access....I have never seen such outrageously priced access ($20 for 2 hours!!!!!).