We just returned from 9 nights at the Gran Melia Reforma in MX City. What a great hotel to stay at. The service is supreme. They were so very helpful with 1/2 of our group of 10 being non-Spanish speaking. The conceirge was so helpful, kind and courteous to us at all times. We used the Turi-bus part of the time which is only 2 blocks away, and we were in walking distance of the Belle ARtes Theatre and Alameda Park. We love walking so we also walked to and from the Zocalo area a couple of times, (which is about 3/4 of a mile from this hotel). We ate most breakfast's at the Sanborn's, 1/2 block from the Gran Melia. The best sites we visited were the Teotihuacan pyrmids, we took a tour to Taxco and Cuarnvaca (sp). A big tip to leave you with is that if you have a group, it's much better to have your travel agent arrange a driver and van for just your group, which cost us about $300 total, (or $30 each for 10) for a 10-12 hour day. By doing that you have more flexibility about when, where, and how long to stop and spend your time at each stop. Our tour to Taxco was on their schedule and their stops, such as the jewelers where it was obvious they were getting a commission from........and not near enough time for when we wanted to do. All in all we had a great trip to such a beautiful city!
WA group

Gran Melia Reforma, was a great choice for me and my boyfriend's getaway to Mexico City. For the rate I got, I was more than satisfied with what i received.

The hotel first off, is within walking distance to the 'centro historico' (historic center), which includes el Zocalo, Torre Latinoamerica, the beautiful cathedrals, and el Palacio Monumental. It's also nearby a quaint park, Bellas Artes, and the revolution monument along with the Hidalgo metro station in case you'd like to venture off to the surrounding sites.

If you're a really good walker, from the hotel, it's also feasable to walk to the Angel of Independence by crossing through 'Zona Rosa.'

Aesthetically, the hotel has an attractive lobby, two cute restaurants (the food is so-so), a very cool glass elevator, and comfortable standard rooms which include a spacious marble bathroom with tub shower. But by far, my favorite part of the hotel was its pool which is located in their spa. You should not miss it.

As for service, the hotel's concierge and bell boys were very amiable and helpful, and I always felt safe on the hotel premises. On the otherhand, the staff at reception could work on being less snobby.

Overall, I would truly recommend this hotel to anyone, even though it does seem to be targeted towards business people. This hotel is a great introduction to wonderful Mexico City.

Excelent location, elegance, confort ... these 3 words explain what Melia Reforma offer you as a visitor.

Located at Paseo de la Reforma, you can consider you are in one of the best hotels in Mexico City.

The rooms are fulls of luxury, with excelent views of Paseo de la Reforma Avenue.

All the furniture is in old french style, with an excellent taste.

Lobby is magnificent and the breakfast service offer you a delicious and very complete buffette.

I don't understand how this hotel is in the list of "the leading hotel of the World"? I was staying in this hotel during 1 week. It's was really a deception, service was really bad and personal are really not friendly.

I suggest you to find another 5 stars hotel to have a real 5 stars hotel services.

Good luck