Everything at this hotel was excellent. Food, Rooms, Service. Best hotel in Mexico

My wife and I spent 4 night ,6/11 to 6/15 at the Sheraton. We were generally very happy with the room and service. As others have mentioned the hotel is in a good location with lots of sites with in walking distance. The concierge was friendly and helpful. The beds were very confortable. We only ate at one dinner at the hotel but it was good.
We used the business center a few times but found is expensive, $3 per 15 mins. to use the internet.
The staff did a good job cleaning the rooms but they seem to forget things. No bath mat the first day then one appeared, soap one day not the next, etc. These were only minor annoyances.
We would definitely consider stay here on our next trip.

I recently stayed at the Sheraton Centro Historico and really had no complaints. It is centrally located between two Metro stations and is walking distance to Palacio de Bellas Artes, Zocalo, Templo Mayor and much more. As a gold level Starwood member I was offered free internet service, however, I was disappointed with the Wi-Fi connection and ended up having to get a cable plug-in. There is a nice gym but there is an additional charge for it. The concierge was extremely helpful and had an answer for every question we had. I had a city view but I would highly recommend getting a Park view instead.

I used my Starwood points, so cannot comment on price.

I recently had a chance to stay in two Sheratons in Mexico City—Maria Isabel and Centro Historico. While the Centro is newer, looks nicer and I like the location, there were many small inconveniences and stupid policies that discourage me from ever returning and from recommending it to anyone. Personally I think that the management is lacking, otherwise why neglect all these things that should be standard in a hotel of this class (and price)?

Biggest annoyances:
• No way to play my ipod thru the TV speakers. What are we, still in the 20th century? I stay in many hotels and am almost always able to do this. At Centro there were accessible AV inputs on the side of the TV, but no way to activate them. In Maria Isabel on the other hand, the engineer was great—he even removed the back of the TV and showed me how to easily switch between TV and ipod use. At Centro there was no solution except to call the engineer every time I wanted to listen to music—not feasible as far as I am concerned.
• The swimming pool is fine for infants to splash around, but no good for serious exercise swimming. There is a long empty hole that is supposed to be a lap pool, but, like I said, empty and apparently always that way since there was no sign saying it was being repaired or cleaned.
• There is no ventilation in the bathroom, so the mirrors are always misty after a shower. A bath with no vent? C’mon!
• All the elevators have TVs blaring ads about the hotel spa and restaurants. I find this extremely irritating, especially because the TVs cover the plate telling which services are on which floors. Stupid, right?

Minor annoyances, but things one expects in a hotel:
• At this hotel they don’t provide bathmats to place next to the tub when you step out. I have never, ever had a room without this basic facility. The stone floors are cold on naked feet and the puddles annoying.
• They are very cheap with the towels, providing fewer than normal.
• They put message pads next to the phones, but no pens. Again, never seen that level of cheapness before.

In summary, the hotel is serviceable in a pinch but I would focus next time on one that not only has some style but covers basic needs as well.