The hotel was hosting over 300 teenagers for the same weekend we were there. The teens were spread out throughout the hotel. These kids took over the hotel the entire time we were there. Screaming out open windows and from balconies at all hours of the night. Prank phone calls to our room, knocking on our door all night and running. Security was inadequate and ineffective. Hotel staff did nothing to protect the other guests in the hotel. We could not be moved because the kids were on every floor. Staff did not immediately try and help us with the harassment. They finally blocked our phone and put an attendant in the elevator to stop the kids from pushing all the buttons. The managers on duty and staff offered no real compensation when we left. After we were home I wrote the hotel management again for an explanation. The response I received was "Kids will be Kids" and "sorry for the inconvenience" we invite you to come back and stay with us. I was hoping they would realize that most people use a hotel for rest and that it is their responsibility to provide that environment. This hotel does not take security and guest comfort seriously! My family got very little rest and were harassed constantly by these kids. We now wished we would have changed hotels instead of waiting for management to get control of the situation. This hotel should be avoided at any price.
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