I went to this hotel and is very awful, the hotel is pretty yes, but when you go on vacation you want a good place to stay not just pretty. All hotels in Cancun are pretty but the difference is the location in the city, and the hotel features.

First there is no beach tere is nothing of sand so the location sucks, the waves crash directly in the hotel. So we had to move to other public beach in order to visit the beach. and that is a shame becouse they charge you as an hotel in front of the beach so you pay a higher price just to watch it but not for enjoy it. Another thing, we went to a kukulkan plaza and we decide to return to the hotel by walking on the beach but exactly one hotel before Avalon there is no beach so we couldnt acces to the hotel we had to return again by walking to the plaza and take the bus. I was so angry and tired.

The pool realy sucks there are 2 pools but is only 4.3feet deep in the whole poole, you barely can swim.

There is no signal for the celular phone on the room so if you are waiting for a call you will wait a long time.

The animation staff are not funny

My wife got sick with the food on the hotel and the staff is not qualified to tell you where to go or what to do in case of emergency. So we had to find an hospital on our own

The TV cable reception was so blurry

You can't control de air con, you just can turn it on or off

The check in tookme more than expected the gave me my room very late but if you leave your room later there are problems. So they are good to charge you but not for give you

In resume the hotel has a lot of Cons and the Pros are just like any hotel, clean, pretty, good view, just the ordinary

While staying at the Avalon Baccara from May 1st to May 8th for our honeymoon, we got quite familiar with the Avalon Grand. If you stay at the Baccara you can use the Grand’s facilities and eat there for no additional charge. The food was fantastic and the menu was constantly changing. The pool areas are very nice and never crowded. There is no beach at the Grand and the ocean does come right up to the seawall, but the Baccara is only 200 yards away and has plenty of beach area. We had an issue with the water one night at the Baccara, and they let us use an empty room at the Grand to shower. The room was decorated very nicely in a contemporary design with an awesome flat screen TV. The bathroom was huge and had a great shower. There was a nice kitchen area and a great dining room table.
The staff was very attentive and helpful. There were several events with Mexican dancers and local entertainment. The fitness center at the Grand was fantastic as well, and I was shocked to see such nice equipment at a resort like that. But, most of the time was instead spent at the awesome lobby bar having drinks. The décor of the lobby and bar area is very nice and well kept.
My advice however, is to stay at the uncrowded Baccara which has a very large beach area and amazing facilities, and eat at the Grand. It’s a great combination that made for a perfect honeymoon.

My husband and i just returned from our trip to Cancun. We stayed at the Avalon Grand, which was highly recommended to us by our son and his girlfriend who went in January. We had a fabulous vacation. The hotel is kept in immaculate condition by the friendly, courteous staff. We arrived at noon, expecting that we would be told that we couldn't check in yet. Instead, we were immediately given room keys and were upgraded to a suite overlooking the pool with an ocean view. The room and view were spectacular. The king size bed was very firm with an abundance of pillows, and even more extras in the closet. The flat screen TV swiveled so it could be viewed in bed or in the living room area. The terrace was small but had room enough for 2 chairs and a small table. The setting is very Mediterranean with lots of winding staircases, stucco walls, and limestone steps. It is important to know that there are stairs all over, which was fine for us, but could present a problem for some guests. There is an elevator in one area, but it does not access all of the hotel areas. The infinity pool was breathtaking. The rest of the pool area had ample lounge chairs overlooking the ocean. I loved that there was lots of sun and lots of shade as well. The second pool area with the hot tub had the most comfortable beds for lounging. The entire outdoor area has a fabulous breeze all day keeping you cool and comfortable, despite the heat. We had the all-inclusive plan which was a great bargain, however, steak, shrimp and lobster were not part of the plan. They could be purchased for $25 extra, which we felt was steep and unfair, as the hotel website information does not explain this. In addition, the only restaurant open was buffet all the time. The food was good, but we were not aware that the other sit-down restaurant was closed for renovations. However, we walked over to the sister property, Avalon Baccara,.and had a very good sit-down dinner. The public areas are not air-conditoned over there, and the restaurant air-conditioner was also not working, so it was a bit sticky as the humidity in Cancun is high. We booked transfers to and from the airport with the hotel, and the service was prompt and courteous for each trip. Overall, our experience was wonderful.

My husband and I have just returned from a week's stay at the Grand Avalon in Cancun and have to say that we had an excellent vacation. We own a timeshare and exchanged into the Grand Avalon. We were not disappointed! After reading some of the reviews on this site, I have to say that I was skeptical. First of all, I did not find the beds hard - they were firm, but comfortable. Secondly, the water does take a few minutes to warm up, but we are talking 2 to 3 minutes. You're on vacation!!!! The rooms were beautiful - we stayed in room 2201 and it had a beautiful view of the pool and ocean. The suite was spacious, clean and quiet. We enjoyed our balcony each morning for coffee and each evening before dinner. I have seen some of the complaints on the site about the elevators. We were on the 2nd floor, so climbing the stairs was not a problem. When you check in the staff is more than happy to take your suitcases to the room. They also picked them up when we checked out. I guess if you are older walking up six flights of stairs would be a problem. You might want to request a room on the 1st or 2nd floor. The entire staff at the Avalon Grand is helpful, pleasant and knowledgeable. We really enjoyed the pool each day. Manuel, the activities director, does an EXCELLENT job of entertaining the guests. Activities include bingo, trivia, ping pong, volleyball, games in the pool, etc. There is something for everyone and he is sure not to leave anyone out. He has a GREAT personality and makes everyone feel welcome. He is a great asset to the Avalon. The only slight disappointment would be the beach - Hurricane Wilma pretty much wiped it out, but you can walk down two hotels to a nice beach. Last, but not least - be very careful if you do take up the Avalon on a timeshare presentation at the Avalon Reef. Be sure to listen carefully and you read the fine print before you sign. Enough said!! I would highly recommend anyone to vacation at the Avalon Grande - it is a beautiful facility and VERY clean. I'm not sure about the hotel rooms, as we had a suite - this included a large bedroom, dining area, kitchenette and small living room with a balcony. I would imagine that any timeshare exchange through Interval would include this type of room. I guess when you request a room you should inquire about what you are getting. On another note I did walk down the beach to the Avalon Baccaret. I would NOT recommend this hotel. It is older and appears to be in need of a rennovation. We did not take advantage of the all inclusive. There are plenty of restaurants right across the street - Margaritaville, Outback Steak House, Pat O'Brien's, Bubba Gump Seafood, etc. The few meals that I did have at the hotel were very good. Hope this helps!