June 30th at 4:45 am my sister and I awoke to find a MAN coming in our 5th floor patio doors!
We screamed until he left and called the front desk! We described him..it was one of THEIR SECURITY GUARDS who was going to steal from us! We then packed our stuff and waited for 3.5 hours while we got the run around about a manager not being there, on his way, on vacation etc. We told them we were checking out
They never called the police!
We left and went to the JW Marriott where we felt safe!
NEVER NEVER go to this hotel.
The break in was scary and the way they treated my sister and I was unbelievably HORRIBLE!

Also
NO BEACH ACCESS
NO WELCOME COCKTAIL JUST A VACATION CLUB PITCH
NO SAFETY
No compassion!

After reading previous reviews we were a little skeptical about going to this hotel, but I can say from the time we got there until we left (5 nights) we had an amazing time! The staff was great: Alex (the activities director) and Rebecca (our waitress) were the best! Our check-in and check-out were very quick...our taxi was waiting in the lobby 15 minutes early on check-out morning. We had a group of 6, 3 rooms, and never felt that our service wasn't up to par. As far as the rooms go, they were absolutely beautiful. The only complaint was the air conditioner, however we found that to be a complaint at every place you go in Cancun. We were all-inclusive so we can't complain about the food....it saved us tons from eating out every day, 3 times a day!! The breakfast buffett was great. I can say the food at the pool bar was excellent as well. As far as the alcohol, the only beer they had was Corona, so if your not a big fan of Corona you had to drink mixed drinks. This is where Rebecca came in...between 5 of us, we drank appr. 80 margaritas and 2 fifths of Champagne in 10 hours...she kept them coming, and put up with ALL of us! The only other complaint was the beach, however again, it was the same everywhere in Cancun. As far as the previous complaint of someone getting sick, there were a few people who got sick (none of us), but the hotel called in a doctor, and prescriptions were given!! I think if you come in expecting the Ritz, you'll probably not get what your expecting, but if you come in with an average mind you'll enjoy every minute! All in all we couldn't have asked for a better time...thanks to all who made it happen!

The Grand Avalon lived up to our expectations!!! The hotel staff was wonderful and the food was great!!!

I dont know why the previous reviewer got sick, but i doubt it was the food. My family (5 adults, 3 kids ages 1,3, and 9) ate at the hotel 3 times a day, and never once got sick.....The food is fresh, and is authentic.....Meals were changed frequently, which gaves us a good variety to choose from.....Not one of us, including my kids, complained about the food, on the contrary, we were glad/happy that the food was great..

Both swimming pools are about 5 feet deep, but that was perfect for us....Never really thought about the depth of the pool while I was there, only now when i ready the previous reviewer's comments....I guess, if you want an olympic size pool, look somewhere else...

As far the beach goes, there is hardly any at all....That was the ONLY downfall in our eyes *which is why i gave the hotel 4 out of 5)......But, dont make this a heartache...Simple cure is to walk 15 yards to your right or left, and bam, more beach. There are no beachchairs on the beach, so you are going to have lay down on the sand or on a towel.....

I read a prior review that stated this hotel was not handicap friendly...I disagree....I personally saw handicap accessible rooms on the main building....everything is handicap accessible, wheelchair ramps are everywhere, and lead to almost everywhere.....I know because we used the ramps to push our boys on strollers throughout the hotel.....Also note, there IS an elevator to all floors on the main building, so if you need an elevator for whatever reason, make sure you reserve a room on the main building.....there aren't elevators on the other buildings....Need an elevator? Request a room on the main building where check-in/lobby are at!!!

We also visited the the Avalon hotel at the Isla Mujeres, we had all inclusive, so we were able to use everything just like at the Avalon Grand..however, we didnt care too much for their food or their beach......But, the snorkeling tour from the Avalon hotel at isla mujeres was awesome, it costs $15 bucks, which is not included in the all inclusive.......I recommend you visit the public beaches at Isla Mujeres instead.

Overall, we were glad we chose this hotel....This is not a party hotel!!! it's more of a small hotel compared to others we saw.....very family friendly, and a quiet/relaxing atmosphere!!!

Everyone we talked to at the hotel seemed to be enjoying themselves!!! Staff was awesome and helpful!!!

One more thing, you will get hit up only one time for the typical time share spill...You either can follow along (at your own risk), or just say no at the beginning of the request...That simple!! We were never asked again...We played the game, listened to their spill, got our Chichitnitza trip for $120, for a family of 8!!!!..and we never bought the timeshare...the timeshare folks weren't too happy....Also, the spill really only lasts 90 minutes.,,not like others that i've heard that last half a day to a day long!!

Enjoy your trip!!

I went to this hotel and is very awful, the hotel is pretty yes, but when you go on vacation you want a good place to stay not just pretty. All hotels in Cancun are pretty but the difference is the location in the city, and the hotel features.

First there is no beach tere is nothing of sand so the location sucks, the waves crash directly in the hotel. So we had to move to other public beach in order to visit the beach. and that is a shame becouse they charge you as an hotel in front of the beach so you pay a higher price just to watch it but not for enjoy it. Another thing, we went to a kukulkan plaza and we decide to return to the hotel by walking on the beach but exactly one hotel before Avalon there is no beach so we couldnt acces to the hotel we had to return again by walking to the plaza and take the bus. I was so angry and tired.

The pool realy sucks there are 2 pools but is only 4.3feet deep in the whole poole, you barely can swim.

There is no signal for the celular phone on the room so if you are waiting for a call you will wait a long time.

The animation staff are not funny

My wife got sick with the food on the hotel and the staff is not qualified to tell you where to go or what to do in case of emergency. So we had to find an hospital on our own

The TV cable reception was so blurry

You can't control de air con, you just can turn it on or off

The check in tookme more than expected the gave me my room very late but if you leave your room later there are problems. So they are good to charge you but not for give you

In resume the hotel has a lot of Cons and the Pros are just like any hotel, clean, pretty, good view, just the ordinary