We stayed here as a family of six with children between the ages of 9 and 15. This is not a family friendly hotel. We were kept awake all night long by loud ,screaming ,drunk college students. We complained to the front desk numerous times, usually at 4:30 am when we'd been woken up for the third time, and they did nothing. One night the guys in the room adjoining ours were throwing around furniture and trying to get into our room through the adjoining door and banging on it. The front desk could care less. Basically they told us that they had no security and they were the only person working there at night and therefore could do nothing. The beds and pillows were so hard that we went to Walmart the first morning after we woke up and bought pillows and mattress pads for the beds. There was a nasty smell coming from the drain in the shower in my husband's room. We were supposed to have adjoining rooms as our family of six had to split up to fit and they never gave us adjoining rooms. The only good things were that the pool was quiet during the day as all the drunks were asleep, and the food at the little restaurant by the pool was delicious and cheap.

I've been to Cancun 6 times. 3 as a Spring Breaker and twice in the last year with my wife. The time that I stayed here, in Feb of '06 was hands down, the worst. The only reason we stayed here is because we actually were going to take a trip to Playa del Carmen and just needed a place in Cancun to stay for one night while we attended a friends wedding. Well, our trip got cancelled due to other issues with the hotel in Playa, so we extended our stay before arriving at the hotel....big mistake!
I have to disagree with anyone who says that you get what you pay for here....you get MUCH less! I've stayed in 5 star hotels and overnight motels, and this is the one place that has a seeming disregard for even attempting to keep up with the times.
When we first arrived and told the cab driver where we were going, he had to call the dispatcher to find the place! Not a good sign. When we turned off the main road to pull up to the place it did feel as if we were going into a crack den. It would be OK for an apartment entrance, but a hotel? No. So after checking in, we looked for the elevator to our room...there was none. So we took the 4 flights up with our luggage and sweating, finally made it to the top. Here, we found bags of cement and other construction materials directly ourside of our room! Once we got in the door we had to get ready for the wedding. We found a dingy bathroom with almost no hot water. I have seen better bathrooms in NYC subways! We managed to get ready for the wedding and left. Upon our arrival back, I felt as if I had to watch my back for muggers. Not a great feeling when on vacation.
Back in the room we found rock hard beds....not just firm, rock hard (i have an amussing video demonstrating it). We felt dirty lying in the sheets that may not've been washed in a very long time. Somehow we got to sleep.
The next day we awoke to the construction crew outside of our room. We then walked downstairs and asked to be moved and they did oblige, so I do give them points for that, but the second room was only a drop better than the first. At least it had hot water!

Now, from the pictures on the site, it looks spacious and nicely lit up. That picutre is a farce! Notice that it's taken from the ground looking up to make the place appear larger. In fact, it's quite cramped and the paint around the pool and the grounds is chipping all over.
The "business center" is a joke. It's a pay as you go desktop computer with a busted screen. If barely works...in fact, we used an internet cafe down the block to do anything. Here, you will find some decent and cheap places to eat. But, they are cheap for a reason, NO ONE GOES THERE. There is nothing special about it and in a desolet part of the strip. So why would they charge a lot?
The restaurant on site at the hotel does serve decent food. My wife and I had a few good meals there. The problem is the smell that comes from the lagoon that you are looking over! Every few minutes you get a whiff of sewage to go with your burrito...mmmmmm. We didn't even attempt to go in the pool, but there were a few kids that went in and came out with all of their limbs attached, so I guess it was OK.
Overall, if you're looking to save money, look somewhere else that is at least on the strip. Most other establishments take pride in their location. Not this one.

Hi there, I have to agree with the 63-year old lady's reviews of this hotel. It's a budget hotel, people, and you get what you pay for. In this case, the price was great! We were quite willing to take a cheaper hotel so we would have money for excursions around the peninsula. And, really, the hotel is just fine (especially after some of the places I've stayed in Asia!) The hotel is in a nice neighborhood (you have to wonder how the neighbors made their money - fancy yachts here!) and super convenient to the bus route, grocery store, and cheapish restaurants. I say "cheapish" because throughout the Yucatan we found the prices for food to be about the same as in the US - no savings cuz you are in a developing country! We often went to the Mexican place near the grocery store, so much so that we got pretty sick of it after a while. (The chiles rellenos are his best dish, but he was sold out of them after the first night).

The main thing I want to comment on is the time share deal offered by Narda. We arrived late on a Sunday night and had planned to spend the next day going around Cancun, checking out the beach, etc. We were comandeered by Narda on our way to the restaurant. My husband was all for it but I wasn't...I find these things a stupid waste of time. I finally agreed and thought I was willing to sit through it all, but as 2:00 became 2:30, then 3:00...and my first day in Mexico started to disappear as the timeshare lackeys droned on, I started to get more and more antsy. So I stood up and insisted we leave - my husband was very angry as it meant no free excursion, but I felt as though I would rather slit my wrists than stay there a moment longer when the Mexican sunshine beckoned. So we left and found a beach, but hubby was still mad for the rest of the day..sigh. The ill effects of that stayed with us through the trip and we didn't have nearly as much fun as I had hoped...sigh! So my warning to you is - if you don't want your first day wasted, don't go to the time share. If you do, just grit your teeth and bare it and think of the free excursion. Hope you have better luck than me!

I booked a holiday for 2 weeks with my girlfriend in imperial Laguna
We arrived in Cancun at midday after an 11 hour flight from Ireland, when the bus turned off the main road and drove through the ghetto I nearly died,
. once off the bus the smell was unbearable and the so called hotel looked like council flats for junkies. This hotel is a good 20 min walk from the beach and from anywhere safe
We checked in with an extremely rude receptionist who gave us a key for a room and said 4th floor, I asked where the lift was and he laughed at me. after climbing 4 flights of stairs and wading through the rubbish everywhere we found our room
Our bedroom door was wide open? (As it had no lock).the room was dark and dingy and the smell was putrid, the shower room thingy had no door and had green mould everywhere, the toilet was a hole in floor with a make shift seat.
The beds were rock hard and the sheets had stains all over them .the balcony door was falling off never mind no railing on the balcony. The fridge had cockroaches in it and the cooker was covered with slime.

I called our travel rep who apologized for the disgrace of this kip an moved us up the road to a beach front hotel called ambiance a kin ha.wow what can I say ambiance was one amazing hotel with its own beach, heated pool,poolservice and no smell. Our travel agent charged us 400 dollars to change hotel which is a disgrace.Ambiance is a 4star hotel which was the same price as imperial laguna,so basically if you go to Cancun expecting to have a fantastic holiday, order drinks from the pool, swim in the Caribbean,feel safe
DON’T STAY IN IMPERIAL LAGUNA,