Keep on lovin it every year!!! Great service, great drink and great times!!! Everyone is super friendly. Room is very clean, could use a little updating, but hey, you are in CANCUN!!! Not your own living room!!! Shouldnt be hanging out there unless it is 4AM!!! Then who cares what the room looks like. We Will be there in 2 weeks and looking forward to it. VIVA MEXICO!!!

Just returned from a week with my parents in their time-share there and I was somewhat disappointed with my stay at this property. The waiters and bartenders were rude and surly the entire time - and I was tipping 20% consistently for nothing! They never smiled or spoke with us, just took the orders and gave you the goods. You cannot swim at this beach, too many rocks and always red flag for rip tides. The pools are awesome. No kids activities at this hotel - have to constantly travel to the other Royal properties for any fun kids activities. This location is geared towards the older crowd, for sure. The rooms are okay but nothing special. For the thousands we spent, I think there are alot of other places I could go. The food is totally mediocre except for the one upscale restaurant (The Conquistador), which was fabulous. Skip the place across the street unless you want a huge lobster for huge bucks. The bus service to the other properties is good. The Spa is very over priced unless you have money to burn. We did have a wonderful seaside massage at the Mayan which was the best I ever had, but it would have been $40 more at the spa and not outside by the sea. Needs updating - older property. All the waiters there act like they have a huge chip on their shoulder and don't want to be there - I was shocked. It took me a week to figure out that the hair braiding is done at the Caribbean down in the basement salon - book an appt. as soon as you get there otherwise they can't fit you in. Most ammenities at the Mayan closed now, the exercise room, salon, etc. The Royal lease for that buidling runs out in 5 years and obviously the Royal Resorts are not putting any money or effort into the place. This is a good place if you want to be alone and skip activites. They do have a great water aerobics class in the morning taught by some crazy guy named Asi. He was the only smile in the place and saved the week for me!

This was our first trip to Cancun we went with 6 others. Thomas More picked us up at the airport and was prompt. We used also them to book some of ours tours and other outings during our 10 days. The Resort was beautiful very clean and comfortable. The staff was very nice and helpful. The beach was the best. The restuarant was good and had an awesome breakfast buffet. We did not think that it was located to far off the beaten path. Take the bus it was a kick in the pants. I would recommend this Resort to everyone we will be back next year with our kids.

We stayed at the Royal Mayan for a week in Feb. 2008. We had five adults and a 20 month old baby. We are not timeshare members and booked directly. It could not have been nicer. We had a 7th floor apartment overlooking the pool and with a direct view of the ocean. The apartment was spacious, very clean, and very comfortable. The beds were superior. We spent most of the week at the beach or at the pool, and the extremely nice staff brought us drinks and food. This was a real vacation! Everyone was charming, friendly, and helpful. We ate many meals in La Palapa (the open air restaurant by the pool) and found them to have a great selection. Thomas Moore travel agency, which has two desks in the hotel, helped us get to and from the airport and booked three trips and a parasailing event for us. I would return there in a minute! In fact I would return there tomorrow!