We just finished a very enjoyable week at Club Regina Cancun. For the sake of full disclosure we are Raintree Vacation Owners and have been traveling to this place since 1995.

As I often do before traveling, I spent some time looking at tripadvisor.com and was surprised to see some of the negative comments. However, we had not traveled to Cancun since 2004 so I figured time and Wilma had something to do with it. From that perspective we were pleasantly surprised to find the place pretty much up to its old standards, which in our opinion were high.

So let me get the bad stuff out first. The rooms are clean and comfortable but they are outdated and clearly need to be revamped. The good news is that is precisely what is happening now. We asked to see the model unit (not quite finished yet) but we liked it. New furniture, new appliances and a new look. We were told all the units will be upgraded by the beginning of 2009 with some of the units coming online earlier.

The rest of the hotel looks very good. The lobby was redone and now includes a bar. My wife didn't like the Far East theme but I liked it. The pools looked great and the beach is in perfect condition. Someone in another review complained that the beach was not open. We were told they spent a lot of money to bring the beach back after Wilma. It seems the investment paid off. The new restaurant by the pool is OK. My wife and I are from Mexico and enjoy authentic food. For our taste the restaurant food was too "Americanized." No big deal.

Prices are high but that is the case everywhere in Cancun. It seems even the Peso has been gaining on the dollar. This is definitely not the bargain we saw a few years back.

The service in the hotel is outstanding. We have visited numerous timeshares in the US and nothing comes close to the level of service we get in Mexico. The only complain we have, and that has been documented in other reviews, is the check-in time. It is 4 PM and they mean it. On the other hand we were given access to the pool, towels and a place to change. We did not "suffer" that much while waiting for our room to be ready.

Lastly I want to clarify the connection to Westin, or rather the lack of it. At some point Westin and Club Regina were operated by the same company but that is not the case now. What it is important to notice is that Club Regina members can use most of the facilities of the Westin Hotel including their state of the art gym. We also got a 20% discount on their restaurants.

Other characteristics of the Club have been already mentioned. It is one of the first hotels in the southern tip of the Island and therefore it is far from almost everything. With "far" in this case being a relative term as the ride to downtown on the public bus (65 cents/ride) is about 35 minutes. It is also a quiet hotel that does not seem to have too much of a party scene. In fact they promote the "no spring breakers here" image. It suits our family taste but I can see the place being boring for others.

The entrance of the hotel and Club lobby looked very nice and modern. I had read bad reviews on trip advisor so was pleasantly surprised.
When we walked in our room, we were not so pleased. The room was for 4 adults. There was 1 king size bed in the bedroom. The second bed was a double bed on the floor next to the kitchen. The dishwasher was up on wood planks. There were 2 pieces of bubble gum stuck to the tile in the shower. The second TV in the living room by the double bed was missing. The room smelled musty and was very outdated, the walls were concrete and there were ants in the kitchen. The shower facet was sticking out of the wall, when we turned on the "hot tub" on the balcony big chunks came out of the jets. One of the locks on the two sliding doors did not lock (we were on the ground floor next to the highway).
When we asked for a better room, we were told they could'nt give us a "better" room but a different room after the weekend might become available but they could'nt promise anything. It took 2 days to get the second TV, and 3 days for the gum to be removed from the shower stall. While sitting in the pool one night it was windy and we heard a loud noise we looked up and saw a large piece of metal falling from the construction next door and land in the yard of the Westin. The next day we looked in the yard and there were several pieces of metal and other debris in the courtyard.
We decided to move to another resort on the the 3rd evening, they did not even ask why we were checking out 5 days early.

Purchased a timeshare on E-Bay. First visit to the club. Check in time is 4pm and they hold to that. Staff very friendly and always busy cleaning and working. Members may use facilities at the Westin which is attached to the property. Rooms are pleasent and spacious. Kitchen appliances could use a upgrade but we didn't go on vacation to cook. Bathroom nice with a strong shower. This is not your typical timeshare property. Daily maid service is included with clean towels each day. Soap/shampoo etc inclided. Room service also available. We called twice after midnight and food was delivered with in a half hour.

Nice pools, great beach with a strong ocean current. a very laid back resort. The lobby looks very nice at night when all of the candles are lit. Public bus stopes outside and runs up and down the hotel zone to all of the clubs, shops and places to eat for 65 p (about 65 cents) driver will take us money.

If you are looking to find fault , you will find something to complain about. Whats not to like about time off at the beach. Enjoy.

We stayed at the Club Regina for our honeymoon because our sister in law owns a share and she gave it to us. When we got there the service was awful!! we waited 3 hrs to get a room. When we got a room, we were hungry and went to the restaurant where we were ignored! so we got up and went to Lorenzillos which was a very good restaurant!! Club regina is the first hotel in the hotel zone and everything is far away. The pool didn't have lights and it was dirty, we couldn't go to the beach because they were fixing it!! and if we wanted to go to the beach we had to go thru the Westin Regina which we didn't bother! the staff was awful!! and when they see u they want for u to buy timeshares! The room was ok but water would go in thru the door, its a very old hotel which I don't recommend at all. I didn't take pictures of this hotel because is awfulllllll!