Just returned from a week stay at the Club Regina and have to say we are very happy to have bought into the program. We used Entertainment-plus for the transfer and they were great. Continental Airlines (Never use again) caused us to miss our connecting flight and E+ made adjustments to pick us up. The resort is the first one into the hotel zone. We were very surprised and happy with the rooms. They are large and have almost everthing needed. We had the 1 bedroom and livingroom condo. The balcony had a large jacuzzi that overlooked the ocean. The dinning area also had a small balcony that opened to the ocean. Even though it was only 2 of us, the bed in the livingroom was very nice and was not a sofa pull-out, it was a real bed. Showers were great and made for 2. Kitchen was functional, big enough for anything you needed to do. We went to Wal-mart and stocked up on alcohol and food and found that it was very easy. If you are a member, they treat you like royalty. We also found that the drinks were not nearly as expensive as some have suggested. Maybe we are wealthier than we thought, but $2.50 for a Miami Vice seems pretty good to me. The activity guys were great and did the best they could with limited active people. The front desk was great and never tried to take advantage of us. The only thing that bothered us was that the pools were ice cold all the time and no one in them. If not for large quantities of beer, we would not have gotten in them. If you are young and want to party, this is the wrong place. Not a lot of kids, mostly older people. Never once came close to not getting a chair outside. Can't wait to try the others!

After having read some not so great reviews, we were a little nervous about Club Regina. I don't know where the other people were staying but we had a wonderful 2 bedroom suite, clean, up to date and serviced every day. (granted, a relative is a member of the vacation club)
The pool area was super with towels at the drop of a hat, loungers for everyone and games every day for everyone.

The staff was always ready to help and answer any questions.

We liked that we could catch the bus right at the end of the driveway and go anywhere on the hotel strip. Each night we went to dinner we would take the bus out and a cab back - worked great!

We were participating in Club Regina's one week "exit program" in order try out the facility and club options. We chose this hotel based on a visit to the club in Puerto Vallarta.
The Cancun club and hotel are dated and certainly look better in hotel photos. Pleasant enough hotel staff with clean rooms although rather sparse; all amenities have seen better days. However, it seems the cockroaches still like it there. Lots of construction both next door and in the hotel area. Rooms in both the Delta Regina and Club Regina have a significant mouldy smell. Biggest rip off is the presentation, breakfast and promos - watch the time...if you do not stay the exact time or longer they might not honor all their 'lures'. We were there at the correct time however they were late by ten minutes but did not take this into consideration when adding up the 90 minutes! Therefore they did not honor their promise of a reduced rate at the Delta Regina for the first night of our arrival. After the presentation, we often felt like we were in a shark's den while walking in the lobby around time share staff. We will never stay at a Time share again or attend one of their high pressured presentations. They get almost nasty when you do not sign up at the end.
We did not feel very comfortable after the unpleasant time share presentation and according to our current Visa statement, the promo promised to us was not honored.

We stayed at the Club Westin Regina resort, which is a decent property, but as mentioned by others, not a "Westin-style" property for those who are accustomed to such. First, the resort is not a great appearing resort from the exterior. They are in the process of remodeling the interior. Second, the resort does not have the Westin's famous "Heavenly beds." Like all resorts in Mexico, the beds are hard and boxy. We asked for foam padding to be placed on our mattress, which they did, and the bed was fine.

But if you get past the exterior looks of the resort, it actually isn't bad. The beach area is nice, and the staff is attentive. Since the resort is affiliated with the Westin Cancun Hotel next door, you can walk over there for a nice buffet breakfast or good shrimp dinner.

Watch out for the time-share sales pitch. We were hit with that upon our arrival. They don’t want to call it a time-share presentation. They call it something like a Welcome presentation. But it’s the same thing. They play a game in which they don’t give room assignments until you say whether you’ll attend or not. We told them we were not interested, so they showed us a lousy room on the first floor, with a small lagoon view and next to a construction site. I wouldn’t have stayed in that room if they’d paid me.

We said no way to that room, and requested an ocean-view room. We were told that they didn't have any available, which I found odd since it was off-season. But we were also told that if we attended the time-share presentation the next day, an oceanfront room would mysteriously become available. We begrudgingly agreed. Fortunately, unlike other reviewers, our time-share presentation wasn’t bad because we made it known, emphatically, that we had no intention of buying. They say the time-share presentation would last 90 minutes. No way. We were there for three hours saying NO.

Still, considering the room we got, it was three hours well spent. The room was a large 1 BR suite, with two bathrooms, 2 TVs, a kitchen, and a balcony with a hammock and private Jacuzzi that overlooks the beautiful waters of the ocean. It was a very nice room and something we are accustomed to. My one gripe is that about all but two channels are in Spanish. You’d think a resort that catered to Americans would have predominantly English-speaking channels. The Westin Hotel next door, where we stayed our last night, had a huge selection of English channels, and the Heavenly bed.

After the time-share presentation, we were also given some money we put towards a lobster dinner cruise.

The restaurants are pretty expensive in Cancun. We took the local bus, which stops in front of the resort, into the old town of Cancun and shopped at the local market for groceries, which we used in the hotel room’s kitchen. The local market is very inexpensive, but you have to take the bus (about $1.30 for two people each way) into the “Centro” area. It’s well worth it because the produce is fresh and like mentioned before, the restaurants are expensive.

We used our time-share presentation money towards a lobster dinner cruise, which was about $57 per person. But consider if you eat dinner at Lorenzillo’s, the famous hotel-zone lobster restaurant above the lagoon, you’ll pay about the same $57 for lobster. No wonder we never saw many people in the restaurant. But if you opt for the lobster dinner cruise, for example ,you get a 2-hour cruise, a delicious steak and lobster dinner, all the drinks you want, and entertainment (we had a great saxophone player from Cuba on our trip who performed), the choice is obvious.

Going all-inclusive in Cancun isn’t probably a bad idea, because of the prices of the restaurants. However, if you’re inclined to use this resort’s kitchen facilities as we did, either primarily or somewhat, then this report is a good place to stay.

It’s the first resort in the hotel zone from the airport, which means once you leave the airport on a shuttle bus, you’re dropped off first. It also means when the local bus swings by to take you to the rest of the hotel zone, or go into town, you’re absolutely the first persons on the bus and don’t have to hassle with finding a seat. And the busses are clean and run all the time. They’re the best transportation in Cancun.

Cancun itself is still recovering from the hurricane in 2005. There is a lot of construction going on in the hotel zone, either refurbishing some hotels, or rebuilding. However, it never hindered our stay and we still had a great time.

I would return to this hotel if we got the 1 BR suite that was given to us for attending the timeshare presentation.