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El Dorado Maroma: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 74 reviews
74 Reviews
5.0 of 5 stars
42
4.0 of 5 stars
22
3.0 of 5 stars
4
2.0 of 5 stars
4
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#19 of 157 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Rooms: 72
Description: Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized... This description is based on information provided by the hotel.
Address:
Maroma Beach
Carretera Cancun - Tulum, Km 55.3
Playa del Carmen 77710
Mexico
Check Rates: $579 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of El Dorado Maroma

( 8-12 of 74 )
“Ready to go back!”

El Dorado Maroma

Jul 12, 2008
3/3 found this review helpful

We've stayed at several all inclusive resorts in Mexico, and I can honestly say that this is the first time that I was not ready to leave. Everything from the food, drinks, service, atmosphere and entertainment was excellent. We loved the small, quite feel of the place. We had seclusion when we wanted it, we had group therapy time when we needed it (Swim up bar).

For those who have complained about drinks not being strong enough, I am just glad no one saw me adding water to my margarita's.

We opened up the room service menu our first morning and got as far as the Mars and Maya. Spinach and mushroom/Ham and cheese omelettes. This was accompanied with fresh fruit, pico and guacamole, toast, tomato juice, and a pot of coffee. "it will be in your room in 35 minutes"... Usually within 15-20 minutes it was delivered and set up on the table on the patio. We had the same thing every morning it was so good, I wish I had it this morning.

We missed most of the theme lunches under the picnic palapa, except for the 4th of July Barbeque, which was outstanding. The ribs/steak was awesome, like eating in someones backyard, including more pico and guacamole. (Both the pico and Guac are some of the best we have ever had). Our favorite Restaurant was the Italian, with the best tuna carpaccio ever, and the best waiter ever (Carlos).

The nightly entertainment at Rick's Bar was so laid back and enjoyable. Two nights, there were a band of four guys, playing rock, and two nights there were two girls that were amazing.

My boyfriend went fishing one morning with a couple of guys from our hotel (Sean and Mark), right from the marina next door, and I enjoyed a massage/facial, which I would highly recommend. That evening the fresh catch of the morning was prepared for six of us at the Italian restaurant.

One of the little things that was such a nice touch, was the aromatherapy in the room. Our room was #211, overlooking the smaller pool, where you could still see the ocean. The room was cleaned when we left every morning, and in the evening, they came in for turndown service, and it always smelled so good.

In reading some of these reports prior to our trip, we could not believe for a moment that anyone could find negative things to say about this resort. You have to go into these with an open mind, however, our experience was top notch. Having stayed at the sister property (Azul), we preferred this resort.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Leaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jomamaTexas's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 12, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $579 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved it!”

El Dorado Maroma

Jul 11, 2008
3/3 found this review helpful

My husband and I were looking for a totally relaxing vacation and that is exactly what we had. We stayed in the older section on the ground floor (excellent choice). We loved the beach bed and the beautiful view of the sea. The service was excellent. The restaurants were all good, but our favorite was Sabores, the Mexican restaurant. Breakfast was fantastic. I had the sky massage which was awesome (my husband doesn't like massages). We had planned to visit the ruins, but were just too relaxed to leave this beautiful resort.

Loved it! We will return.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanFlorida's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: July 11, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $579 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A magical escape!”

El Dorado Maroma

Jul 9, 2008
2/2 found this review helpful

WOW. The El Dorado Maroma was perfect for us. We wanted a small hotel, all-inclusive, luxury, and great food. We got it! And, while the beach is small, it is lovely and peaceful. If you are in need of a serious escape, this hotel is perfect for you. Everyone there is looking for r&r...this is not a party resort. Great mix of honeymooners, runaway parents and retirees. Easy to get a cab into Playa del Carmen, should you want to shop. Room was very comfy and everyone on staff was so helpful and professional. We will recommend this place to anyone looking for a really wonderful Mexico experience.

NOTE: We used Spirit Airlines to book our trip. Started out fine, then Spirit cancelled our flight home and we had to stay an extra day. Then, after customs in FL, we missed our homebound flight by one minute and the Spirit folks were simply indifferent and rude to us...didn't help us find our luggage, didn't help us figure out how to get home, nada. We spent and extra $800 to get back to Texas on American. We won't use Spirit again. Naturally, it's not their fault we missed our flight. However, they certainly could have been friendly and offered to help two weary travelers figure out how to get home, especially since we spent quite a bit of money with them in the first place.

  • This TripAdvisor Member:
    • Liked — True relaxation: very quiet and laid back.
    • Disliked — Would like to have had a little better beachfront food/drink service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HillCountryPeeps's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 09, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $579 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“On a mission to find the perfect destination wedding spot part II: EDM”

El Dorado Maroma

Jul 7, 2008
4/6 found this review helpful

We stayed the first half our week at Azul beach and the second half at EDM as these were our top two contenders for our destination wedding. Our review of the first half of the week can be found under the Azul reviews.

EDM used to be called Mi Hotelito before it was bought by Karisma hotels. The old side of the hotel is still referred to as Mi Hotelito. This side is romantic with Mexican charm and flavor. Every room has an outside bed on a balcony or patio and is tastefully if a bit sparsely decorated. The roofs of the old side buildings are all thatched and give the appearance of two story palapas. The new side has better rooms but has none of the charm of the older side. It could be a block of hotel rooms anywhere. Each room in the new side does have a jacuzzi tub and some are swim-up.

The first room we were put in was 201. The moment we walked in we were overwhelmed by some strange smell. Not such a great start. My fiancee spent the next 45 minutes trying to figure out what it was and where on earth it was coming from. Well it turns out that smell was raw sewage and it was coming from the malfunctioning toilet. Now things happen and they are newly opened so fine. But clearly they knew there was an issue as a large amount of incense had been place in the room (most of it in the bathroom) in an attempt to mask the smell. We called the front desk and were immediately moved to an upstairs room 111. Keep in mind that if you have knee problems or any type of mobility issue there are no elevators and you will need a room on the first floor. The second room was gorgeous and smelled fine. Now this wasn't such a big deal to us but I would not have been happy had they done this to our wedding guests. Later in the week we passed the old room to see a work crew jack hammering up the bathroom floor. They told us the problem was known and the room was scheduled to be fixed. Oye. My only complaint with the older side rooms besides the potential for a sewage issue was that the shower fixtures were old and creaky and the shower had no real curtain. This meant you had to be really careful about the spray of the water or it ended up all over the floor. Not a big deal but annoying. If you are going to stay in the older section I would request a second floor room if you don't mind the stairs.

The beach is expansive and the only other thing you see when walking for miles is a house being built to the right of the hotel. The beach is good but if you have tender feet water shoes would be best. There is a lot of coral and little rocks. Now this may be close to Maroma beach but Maroma beach it ain't. You can walk to Maroma beach from here but if this is not sugary soft white sand. The water was nice and shallow for a good ways out and clear as a bell. There were lots of little fish if you were up for a little snorkeling. A five minute boat ride gets you the reef and some excellent snorkeling.

The beach beds were heaven absolute heaven. We had no problem getting a beach bed. Now the beach butler could use a little work as she was hard to find most of the time. The beach butler at Azul beach was so fantastic that perhaps we were expecting the same. But nonetheless she would bring you whatever you fancied. We had a simple lunch of sandwhiches brought to our bed and for a beach bum this is heaven. I've attached a photo.

Just behind the last few beach beds is a beautiful white stone chapel. It's just lovely and when you open the doors you are looking at the caribbean. Oh and it's air conditioned! It can seat 65 people.

The wedding coordinators here are Gilberto and Rafaela. They both were great but Gilberto won my trust right away. He was very sweet, clearly cares about his work and was very honest. I'd recommend him in a heart beat.

The food was good at all 3 restaurants but really I think Azul wins in this category. The Italian was better than I expected and the fresh fish was superb. The Asian was just okay. The sushi was supermarket sushi not nice restaurant sushi. I admit, I love sushi and have eaten at the best of the best. Overall in the food category Azul is better. From decor to service to quality of food they have EDM beat.

While the service was fine overall they definately have some new hotel kinks to work through and I imagine the service will get better with time. The servers tried their best but several times we got things we didn't order and more than once two separate servers brought our meal twice. Whoops. Good thing my honey can eat.

There is a marina next door that didn't bother me a bit. Yes they have jet skiis but I didn't find them annoying and for a wedding it will be nice for guests to walk next door for activities.

So with hopes that the service will only improve and kinks worked out we are going to book our wedding here. The beach beds, the beach itself and chapel won me over. Not to mention I truly trust Gilberto to do a fabulous job.

One last note. If you are up for it they also offer a blessing for weddings performed by a Mayan shaman that seems quite authentic and unique. We're going to go for it after the chapel on the beach :)

  • This TripAdvisor Member:
    • Liked — The beach beds!
    • Disliked — The first room, hit or miss service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaltyDog79's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: November 14, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $579 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very nice!!!”

El Dorado Maroma

5 of 5 stars
Fort Worth, Texas
Jul 5, 2008
1/3 found this review helpful

Upon arrival we were greeted with lavander infused hand towels and a glass of champagne. Our rooms were spacious and the air conditioner worked GREAT!! Very attentive staff. The food was as good as any I have had in Mexico too. Very good ambience in the Asian resturant as well as the Italian- don't be expecting traditional spagetti and meatballs either! Over all I would say that this was a nice relaxing vacation. Diego was the best at tending to our needs. Never a wait, never a worry- Plenty of beach and pool chairs as well as beachfront beds and beds on our patios.The only thing that could have been better would have been an better selection of premium liquors. No Grey Goose,Crown, Herradura, Patron...Lots of weddings, anniversaries and honeymooners too.

ps: very secluded 25 minuted to the closest town

  • This TripAdvisor Member:
    • Liked — Diego!!
    • Disliked — liquor selection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vfswope's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: May 10, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $579 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of El Dorado Maroma

( 8-12 of 74 )
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El Dorado Maroma Address

Maroma Beach | Carretera Cancun - Tulum, Km 55.3, Playa del Carmen 77710, Mexico